09/12/09

Always a good experience

by myexperience1

Nice selection and kind service. I'm surprised to see other people have reported bad experiences. I've never heard of anyone having a bad experience here, it's always been touted to me as the best place to go for dance needs. I've gone there several times over the last 7 years and was just checking the hours online because I know it is a specialty shop and not a national chain, when I came across all these negative comments. I'm sorry those reviewers feel they had a poor experience but it really makes my wonder what THEY did. Many of us have had years of customer training service and know from experience there are those 5% who will never be satisfied, that is more about them then it is about the service providers. You get a lot more from people by being kind, regardless if you are the buyer or the seller.

• Pros: Locally owned
• Cons: None

08/21/09

Excellent fittings and service

by dancerle

I was hesitant after reading some of the negative reviews but decided to give it a try and so very glad I did. I reminded my daughter to go in as we would a regular fitting. I called a few days before to see when the fitter would be in and to see if we needed an appointment. I had no problem paying a fitting fee if we couldn't find the right pointe shoe because the education and expertise was well worth it. A fitting fee is common and well worth it considering the value of the dancer's feet and keeping them healthy. We had a brief wait as there were others being serviced which is totally natural in any facility. This will be our store to shop at for all pointe shoe needs. The staff and fitter were extremely friendly and helpful and a lot of fun. There was a lot of sharing of information. Excellent service with many smiles. There was a wide range of choices in pointe shoes and they were willing to order if my needs weren't met. I will be back.

• Pros: Takes time to fit you in the right shoe, excellent service

06/15/09

Bad Reviews

by Dancer14

After reading the reviews posted by customers, I have decided to not even try this place. I have been searching for near by dance supply stores, but I will simply go to a store with a better customer service rating since I am new to dance, I want a helpful staff and information about what I am purchasing before I buy. Thank you everyone for warning me against this store.