Worst on all accounts. We should all go there and size our stuff to buy on line or at the leotard... anywhere but here... the people running this place DO NOT GET IT........ they have a big sign that says if you do not buy they will charge you a fitting fee... I say ... let them try........... I do not understand how this place stays in business... there must be some ince$tuous relationship with certain studios or.. the owner operates the place as a hobby and doesnt need the business... We live in Beaverton and drive many miles to avoid doing business with them......they are rude... aloof.. snobby .... need I go on... They are stuck in the fifties or something.. some time when customer service and politeness gave way to snobbery and rudeness.... they quite literally seem to say with every snooty word... we are doing you a favor by having this store here and our great dance knowledge available for you... clap clap.... garson.. bring me my late ... I hope this store dies a slow and painful death.
best store in town. i always go to dance togs for pointe shoes. the people who work there are very helpful in finding the right kind for me while keeping my price range and comfort in mind. they're pointe shoe cards are convenient and allow for good discounts. they are the best dance store in town and everyone i know goes there when they need something.
Pricey stuff. Well we decided to check out Dance Togs since we needed a few items for my girls right away. If you've never been there before, it can be hard to find. (especially if your new to the area) Once we got there, the lady working the sales floor didn't seem to be all that friendly. She was decent, but didn't seem like she really wanted to help if she didn't have to....like we were a bother or something. I have to say though, the lady previously mentioned, did offer to call their supplier to see if an item I wanted came in a bigger size. I did have to ask her if she could though. All in all, our experience wasn't anything terrible, it was just mediocure. Prices were also somewhat higher then other places I've been to. I would recommend buying online if you have the time to.
Knowledgable and listens. I have had a complete and total opposite experience of every one on here. Dance togs has always had what i needed or very helpful to get what i am missing in stock. Instead of the other store in lloyd center who never took time to really fit or listen to me. The people in Dance togs have taken hours to help me with my feet. They never fit me in a shoe i told them hadn't worked for me and always explained what they were doing as they were going. I would never switch stores after I had such a horrible experience at the other store and a great one at this place.
Multiple Horrible Experiences....NO MORE!!!. I decided to give Dance Togs their third and final chance, figuring the whole 3 strikes you're out rule wouldn't apply. It did. And all I was simply needing was a pair of tights for my daughter's upcoming recital. Outside of their highly priced merchandise, which I have found to be no different than other dance stores I have visited, their customer service is...well, there is none. And that's to be polite. The first time I went in it was about 45 minutes until closing. When we walked in no one greeted us, my daughter and I were followed around, and when I asked for assistance (the lady never offered) I was given such a look of disgust I immediately put up my guard. This, too, was the first time I had been in a dance store. My daughter is 4 and taking tap so I wanted to make sure I knew about the product and that she would be comfortable. The lady was so impatient and soooo unhelpful we eventually walked out. Nothing in hand. This also upset my daughter as she believed she wasn't getting her dance supplies. Needless to say, we will NEVER shop here again. Even with the discount we get from our dance studio, it's not worth it. I would like to say though that THE LEOTARD, 503-284-9244, inside the Lloyd Center is absolutely amazing. The employees there are just so helpful and sweet. They work extremely well with kids and have a lot of patience. They have always answered all my questions and cleared any concerns I may have. Plus, they have, not surprisingly, the same merchandise Dance Togs carries, but very much affordable. I know it's in Portland, but if you're willing to make the 20-30 minute drive....trust me....it's worth every minute in the car.
I agree, bad customer service. The four times I entered this store were all mediocre experiences. Either no one was around, or they were complaining about other customers, in front of customers. I don't think I'll go there again, unless it is an emergency.
not worth it. I agree with those who have had poor customer service here. Sorry if someone misunderstood and thought that it had anything to do with one person in particular, but I have had poor customer service there on several occasions. Why go back then? It's the only dance shoe place on this side of town that I had found, but I guarantee you now that I will be shopping online only to simply avoid this place. The owners should know that 'mother's will talk' and I have spoken to several mothers at my daughters studio who dislike this store immensely. Someone will get smart one of these days soon and open another option for those of us on th westside!
Dance Togs is the Best!.
I have been shopping at Dance Togs for over twenty plus years and I have found this store to be the best for any dancer's needs in ballet, jazz, character, tap, shoes, leotard and tights and specialty items. My children have all had pointe shoe fittings, jazz shoes, tap shoes and ballet shoes and each time it is the best. The employees are all dancers or better yet educators of dance and provide their area of expertise in any given fitting. The young gal who operates the store is to be commended for her perseverance in a life long challenge with a mental disability and the courage to be in a customer service job and deal with the ever judgmental public. I have know the owner of the store for over forty years and her attention to detail and providing the customer with the best customer service is to be commended in a world that demands attention now and has little or no time to apply patience in what I would consider a specialty store. We are so lucky to have Dance Togs in our community and provide the magical experience for our children to have that first pair of ballet shoes or pointe shoes fitted correctly and with such expertise. My hat is off to you all!
Portland is a very fortunate community, let's not forget our manners and remember it is not easy to have a business that is so specialized in this day and age of Pay Less Shoes, Target and Macy's.
Bad customer service is going to put this place out of business!. I agree with the last poster. The merchandise is fine and the selection is adequate, but the prices are nothing special. Nevertheless, I would be happy shopping there for dance essentials except for the abysmal customer service. Three times I have gone in and cut my visit short, either buying less than I had planned or buying nothing at all, entirely because of the young woman running the store. On two occasions she followed me around, hovering about two feet away, while I browsed the racks. Bad enough -- but she was chewing gum loudly and disgustingly, which was a terrible experience for me. Today I went in again and decided to step up and say something -- when I had chosen my purchases I went to the counter and asked politely if she could not chew gum while ringing up my purchase. She stared me in the face and announced that she chews gum all the time but I was the first person to be that rude to her. Needless to say, I walked out without purchasing anything. Someone should explain to this person that you never argue with someone who is about to give you money!
Poor Customer Service. I work at a dance school and am a trained professional dancer myself. I took my son in to get ballet shoes, and the young woman who helped us was so unprofessional that I almost walked out. We arrived half an hour before their close time, but she acted like we were holding up closing and she couldn't be bothered to help us. She kept going to the back to talk with the other workers there. She also commented as we were making our purchase that they were closing in 'exactly' five minutes, and we needed to leave so they could go to their classes. Believe me, I couldn't wait to get out of there. I almost left my son's items there, but it was the only time I could get to a dance store. They won't be getting any business referrals from me; I'll go back to ordering my dance supplies online.
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