Shopping >Video Only
it has a great reputation...don't pay attention to the negative comments of a few....go to the store, see for yourself. I've been going there for years, never one problem with sales or service. More than likely the "haters" who claim to have been "wronged", say so no matter what store they set foot in. It's their self-appointed job in life. And no, I'm not related to anyone who owns or works in a Video Only store.
Willing to deal, Honors Price Commitment. Video Only is a great store as long as you understand the return policy, and are sure of what you want to buy. That said, my experience is that they are willing to negotiate a great price for tvs and audio equipment. My last transaction they gave me a great deal on a LG 3d tv. Then, when Fry's put the tv on a lower price during a sale within 30 days after I bought it at Video Only, the VO Mgr., Cyle, gave me a credit for the price difference. I will continue to shop there as long as they continue to offer such great service and prices.
Very good experience will Bill Selmi (Sales). The sales person Bill Selmi was very helpful and I thought gave me honest information about the TV and the Home Theater systems I wanted to purchase. He also worked with me on the prices and I strongly recommend to see him if you intend to shop from Beaverton Video Only store. The prices are really the most competitive.
Best prices in town, quite knowledgable/nice sales people..
This review is based out of 3 purchases by me, and couple of friends at different times over the past year.
All of the purchases were for HDTVs (1 LCD Samsung, 2 Panasonic Plasma TVs).
The information that the sales person give seem to be match the online research that I have done (w.r..t which is the best TV out there and the second best TV out there)... I guess they are keeping themselves up to date with their online research as well.
The biggest reason why we all ended up purchasing at Video Only was the considerable difference in their pricing compared to BestBuy, Frys, or Ultimate Electronics.
Right at the end of the deal, they could give you more discount to make you leave unhappy... I was surprising at the price reductions that I asked couple of times whehther the pieces that they sell are new and not opened boxes/refurbished. I haven't read anywhere online that they do such stuff... so, I have to believe them :-)... and also, all of our TVs had no issues so far.
They seem very professional as they let you take your time, let you go check other store prices and come back for the same/better deal. Even their extended warranty is quite cheap ($99) but they don't sell that unless you ask for it (not sure how good it is as the sales person himself said that these TVs are high-end purchases and generally last with no problems, which is my opinion as well).
I have no experience w.r.t. their 30 day policy as I saw customers complain about this policy at least other stores (like the one in Clackamas/Seattle).
The only downside to purchasing here is that you have to extra for shipping (BestBuy does free shipping for any HDTV over $1000).
Great Store, Bad Rep.
I love Video Only, but I have talked to so many people that say they don't shop there because they read so many bad things about it online.
Even on this site there are people that have thought about shopping there but don't after reading these reviews. For those people I say take this and any review with a grain of salt.
For example, roger62nova "PISS POOR SERVICE" said he came in for tech support the day after thanksgiving... Really? You went into to Video Only on BLACK FRIDAY to get help with your previous purchase!?!
The only people in stores on black friday should be people looking for deals, not exceptional customer service. These stores are like zoos on that weekend.
I bet you are the type of person that expects quick service at a bar and your own private booth on new years eve too...
Too often its the people that have had a bad experience that are the loudest to complain. That shouldn't diminish the fact that they didn't like their experience. But come on! If someone is happy, they usually don't right a review. They are too busy enjoying their new toys. I have had a bad server at a resturant but if the food is good, I'll give them another shot.
Bottom line, I've shopped at Video Only for years and have recieved great service and awesome deals. A lot of people have. Sucks for those that haven't, but I do not think that is the norm.
I'm happy. Dane sold me a 40" TV & Bose theater system. He was excellent at determining what I needed & could afford. Smart, knowledgeable, super nice. Even took time to explain a computer purchase (which he doesn't even sell). Always available if I had questions after purchase. Have recommended him to friends & family and will go back to him for future video purchases. Delivery guys Terry & Tommy were awesome. They still had other deliveries on a Sunday night but took extra time to get my bookcase back where it popped open (I did it, not them and they sweated bullets getting it back together). Hard workers and great guys. All in all a great shopping experience.
PISS POOR SERVICE. I had this video cam for over a month I read the book over and over.I couldnt fine the infor I needed to make the cam load my videos on the harddrive.I went down to the store.I entry the store to be told have I been helped I said No.I told the man my issue and he said someone will be right with me ( mind you this was right after thanksgaving day )Yes there was people in the store buying t.v. they had alot of sell people ! Now back to my issue.Another sells guy came up and asked if i been helped.I told him all I want is to know how to put my video on the hard drive.,Again someone will be with me.Then the topper happens.A couple came in ,wanted to look for a new t.v.the same sells man took them over and started saying this and that about the t.v's I asked him..WTF.I asked you for help you blow me off.He said he had a coustomer right now.please wait ! My wife went over to the video cams.and sure enough a sells women came over to her.My wife said.Here my husband had a question for you.I showed her my video cam and she was like.I had no time to help you.I said.THIS IS BULL CRAP out loud.I payied over 350 dollars and you are blowing me off.This sucks.! She said what the hell do you want to know about your damn cam ? I told her .she took it out of my hand.and said read the book and here..this is how it works. She turned and walked away.I said once again out loud.THANKS FOR NOT HELPING ME.GUESS ONCE TO BUY SOMETHING HERE YOU DONT GET HELP AFTER YOU BUY FROM HERE...I will go buy anything from them ever again....I did fine the same one online.they told me.they dont pay the diff cause online items are no shipped in boxes ! I was like bull...you rip people off !! DONT BUY FROM THEM..You wont get the service you want. !! The ones who did post nice remarks might just be the sells men and women.
Excellent customer service. Gave us an incredible price on a 46" Sony TV.. Matt (the person who helped us) was very knowledgeable and able to answer all our questions. would definitely buy there again!
Dont be sorry!!!!. I havent even been there and Im sorry!
Go somewhee else. I bought $2,453 worth of 2 TV's, a Blue-ray sound sytem, etc, being assured the sound system and larger TV would work with one remote from Comcast. False. They tried to sell me a universal remote. After threatening to return the whole deal they "gave" me a bottom of the line remote my wife could not use. When the sound system malfunctioned they referred me to a repair shop that said they were not authorized to work on the system I'd bought. If you want lies and no back up, go to Video Only.
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