terrible service. I purchased my used 2007 Xterra there listed as an SE. We were concerned when we purchased it that there was no SE on the back but they told us that it was an SE and maybe the parts had just been taken off. After doing research after we got home with the car, we found that it was not an SE. It was an S with some upgrades so it looked like the SE, but did not have things that were standard on the SE like fog lights, leather steering wheel, sunglass holder, lighted vanity mirrors, and more. We went back in the next day to finish paperwork and complained about this. We were able to negotiate getting them to install fog lights (most important feature of SE that we wanted) and knocking $500 off the price. We were told someone would call us when the fog lights were in for install. We took the car in for the fog lights and they installed aftermarket, not factory lights, which would be ok except that the way the button to turn on the lights doesn't fit the panel where they are supposed to go so they just stuck the switch on with sticky tape that had fallen off by the time I got home. So basically I have this switch that is just hanging off my car panel. Also, the lights are reversed so the green light means they are off and the red light means they are on (it took people constantly flashing us to realize this). The paperwork for service says "if you don't think you'll give us a 10 on the survey, call ... Your satifaction is our number one priority" I called the number twice and sent a fax. I have not received a call back. Today I realized that the payoff amount they were supposed to pay for my trade in was different than the contract so they owe me $421. However, I have made 2 phone calls to talk to someone and again no call back. The service is terrible. I will never use them again.
Great Customer Service!. We bought our car at Beaverton Honda from a really nice younger salesman named Justin. He was very honest, friendly, and gave us a great deal. He fully answered and explained every question we had and made sure we were happy with every aspect of the deal. I highly recommend beaverton honda and the salesman we dealt with.
Wonderful experience. We were fortunate enough to bump into Curt as we were heading into the showroom. What a great guy - honest, sincere, willing to answer questions. He really just wants to be good at what he does - and went out of his way to conscienciously make sure we had all of the information we needed, as many test drives as we wanted, and that we got a great deal on top of it all. Our experience all the way around was excellent!
Pick your salesperson carefully!.
The sales personnel (and some finance staff) turnover is quite high. The sales person you purchase your car from may or may not be there in 3 months.
Got a good deal, but had to wait a week to take delivery of the car/color I wanted.
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