Alexia's Auto Tint

Steer clear. It breaks my heart to have to write something not positive, but I have no choice. I choose this company from a video I found I YouTube that showed a Mom & Pop operation. Which, I love. The service was very friendly and the price was middle of the road for my car. When you go in, you sign about four forms claiming they are not responsible for anything, in any way shape or form. This made me nervous, but figured...hey, it's mom and pop ,come on. Totally dead wrong. When I picked the car up, it had scratches in the glass (like a tool box was set on it), scratches on the side in the paint, the car was filthy (the spray adhesive they use was everywhere in the car), dirty foot print (still there), tint particles everywhere. Car required a detail at this point.

This isn't even the worst case. When they installed my rear wiper motor, they didn't install it correctly. When I used it, it smoked the whole hatch area up. Knowing I signed all those forms, I knew I could do nothing. So I disconnected the wires at the back and just let it go. Apparently, this caused the wire to get cooked from the switch at the front of the car as well, and toast the wires up thru the console. How did I find this out? When a buyer for the car started it. I have never been so mortified in my life.

The car is a Porsche. NOT a cheap car. I get asked all the time where the tint was done. The tint is okay, (it's a tough car to do), but I just show where the tint lines are not cut straight, and point out the bubbles, and show everything else. Even though it's free to take the car back there and have the bubbles done, it's just not worth the risk.

Also, After much debate and consulting with some Porsche mechanics, I decided to contact Alexia despite having those forms filled out. They asked for me to bring the car back to "determine fault". They looked the car over and was told they haven't made a mistake in 17 years, well...there is a first time for everything. Not only was the old adage of "The customer is always right" completely tossed out, I even got the run around of "You have a phone call to take". Not a good way to conduct business when you have a customer in front of you. Especially when this customer was willing to play ball and not go the full monty (new wiper motor, switch, labor. To the tune of about 2k). What did I want? Fix the damage done; put a $20 wiper delete kit in, a $2 black out cap for the console switch, fix the electrical and call it a day.

I was told they were going to consult a former boss and would receive a phone call the next day. I never even had the respect to have a phone call returned.

It was also mentioned to me to contact a lawyer, and small claims court to resolve what should've been an easy problem to solve. If I had the means and time to do so, I would. It's a shame.

DO NOT, repeat, DO NOT take your car here if you care about your car. If I could post pics of the damage I would.…

Awesome work!. They do excellent work. I have always had all my cars tinted and my current one (Acura RL) is the best among them all as it was done by Alexia's. I am taking my newly purchased car there too. Do not hesitate.…

great job, super friendly, fair prices....... called first for info, really good info relayed on phone, made appt. got me right in on time and many things to do and places to eat if you are waiting. job done on time and follow up info and care was really good too windows look great . will go back next time for sure.

pleasure doing business with them..…

Excellent Work! Quality Product! Fair Price!. I'd never had the need for tint before, but then I had a large vehicle with large number of complex windows, and made plans for numerous extended trips to So-Cal. My prior trip had resulted in pretty bad sunburns inside the vehicle, through the stock tint - so needed to do something.

These folk explained the different products, how these would work on my vehicle, what the legal requirements were, how much time the job would take, how long to expect drying to take, etc. They spent 30 to 45 minutes answering my many questions. I decided to go ahead with this, and when I dropped my vehicle off a few days later I was expecting great things.

I picked my vehicle up at the agreed time, was given extensive information on caring for the product, including how long to avoid use of power windows, what type of cleaning products to use, as well as several specific product names, what type to never use (even more important), and everything else I needed to know.

The job was perfect. It was beautiful. It was flawless. There were some small bubbles that cleared up during the drying time, as expected. The vehicle both looks good from the outside and is *COOL* - much cooler - inside. Neither I nor my passengers have gotten sun-burns through the glass since. What a wonderful upgrade to my vehicle!

That was then, this is now. Just acquired a show-room perfect Mercedes that is crying for the same treatment for the same reasons - so I'm going to call Alexia's and make the appointment tomorrow.

Great work, fair price, quality products, great communications skills in the staff. Patient in dealing with my newbie questions...

What more could I ask for?

Thanks for reading, and I just felt I had to write since I was surprised to see the attacks on here.

I will write another review when the Mercedes is finished.…