I went into this Les Schwab center on
Walker road and had a very bad experience. I had asked them to have my tires checked because of a peculiar noise coming from them. They checked it and came back saying that everything looked good. As I drove out from there, the noise came back. I went back and told them about it. The lady behind the counter (plump, grumpy and gorging eyes) was rude and said - there is nothing wrong and this is caused by moisture.
I wanted the mechanic to drive with me, so that I could have him hear the noise. The store manager - Rich says - "Sure, if you want to waste your time and my time. We only check, we don't repair.".
I mean I am not sure what ticked him off.
Plenty of LS centers around, Don't use this one.
Writing a review for this Walker Rd center I find plenty of gripe about customer service for this location.
Plenty of LS centers around, why go to this.
Called a couple of centers for some used tires and someone confirmed that the size I was looking for is available. When I reached Mr Rich gave me brushoff and attitude as if I was there to steal something. After waiting and him talking to everyone else over my head, finally he looked in his computer and asked me for my keys, no talk.......
1hr latter a tech walks to me and says my lug nut broke I will have to fix an appt. to have it fixed..said, talk to the boss.
Tech hands in my keys and a Grumpy lady asks for money and has me sign a receipt and shoves my key to me. I asked about the lug and answer "Oh yes, I will fix an apt for you", me, how much will it cost, answer "Are you asking me how much it costs" looking at me down the nose, I will find out. She talks to the Mr Rich and right in front of me Mr Rich says "tell him it was already like that when he came in" and Mr Rich walks past me.
How can it be when I had stock tires and the tires have never been rotated.
Oh I forgot, Mr Rich was Chatting up another customer while being rude to me and ignoring me, so if Mr Rich has been nice to you maybe you were one of the lucky one.
I took my car to another Les Schwab and paid to have the lug repaired.
I have nothing against Les Schwab, have bought tires from them for other car.
Just Mr Rich at the walker location has to have his head examined and maybe he is allergic to people of a different color.
Trustworthy?????. I took my car into Les Schwab in Beaverton on Walker Road and asked them to rotate the tires I bought from them. They said my tires were too dangerous to drive on, and I needed to buy new tires from them. I was a mechanic in the Air Force so I have a little knowledge about tires. There was some wear on the outsides of the front tires due to the need of a front-end alignment. However, the tires were completely safe to drive on; they were far from bald (including the worn parts). By rotating them to the back, it would give more life to the tires so I wouldn't have to buy new ones prematurely. I have been driving on them for close to six months since Les Schwab refused to rotate my tires, and the tires have done just fine. If Les Schwab was concerned about safety, they should have rotated them instead of letting me drive off with the "dangerous tires" still on the front where they would continue to wear more quickly. If they were concerned about safety, they should have rotated the tires and had me sign a waver of responsibility so Les Schwab couldn't be held accountable had there been tire problems. All this makes me think Les Schwab just wanted to make a tire sale. They used to be trustworthy, but now I think they're all about making money. That is their number one objective, not customer satisfaction like it used to be.
Not The Way it Was ??.
I have been buying from them for 30 years no more me, my children and my face book friends all 398 of them and then there friends. You charged me $12.00 to fix a flat when it use to be free. ALL TIRES ! I have four vehicles with Les Tires just bought a new one. and a flat, took it in sorry its not our Tire !!!! you kidding me one out of 17 tires. We are all done !!!!!
Sorry Les ! RIP
Rip Off. Bad service. Rip off mechanics.
Poor workmanship potentially life threatening. Les Schwab used to be able to charge higher prices because they offered outstanding service, workmanship, and warrantees. This has changed dramatically. My sister purchased 4 new tires. The passenger tire went spontaneously flat. Luckily, it was at city speeds. The tire was hot and slight steam coming from it. Air was put into the tire and it held the pressure. The next day, she takes it to the place she purchased it from ( SE Portland. 82nd streed ). They tell her it looks OK, probably a loose valve stem and nothing needs to be done. For the rest of the day, she does errands in the city. That evening at highway speeds, she smells burning rubber smell. Now the passenger rear tire has gone spontaneously flat. The tire is smoking from being run on a flat. It gets towed to Les Schwab in Seaside. They replaced only the rear tire and says the hub caps were put on incorrectly. I have never heard of anything like this before. Luckily, the outcome was not fatal...but, she's only had the tires on for 2 days.
Overpriced, poor selection of tires.
I had two encounters with Les Schwab tire center and both time had very negative impressions. The first time when I came in, I asked for recommendation for winter tires for my SUV, tire size 235-65-17. They could not offer a single tire in this OEM size, although suggested several options in other sizes which would mount on the OEM rims and would have similar diameter. I did not like any of those options and ended up buying tires at Costco - and I glad I did! For comparison, the biggest online retailer of tires, TireRack, has a long list of winter tires in that size, so it is not a rare size at all.
The second encounter was when I had to install winter tires on my other vehicle. Those tires were bought from Tirerack. For reference, typical prices for mounting and balancing 4 tires in the Portland area at independent shops and at new car dealers range from $60 to $100. Costco does it for just $24, but Costco services only tires bought at Costco.
Les Schwab initially quoted me $55, which sounded good, but 10 mins later when they already had my car in the shop they looked at the tires and told me that $55 proce is only good for tires bought at Les Schwab, while in my case the price will be $160. This is the most ridiculous, out-of-touch with the world offer I heard in a long time. They even said "you know, we also sell tires!" when I told them that I bought mine on the internet. Right, you do, only you sell wrong sizes for sky high prices....
So, this place apparenetly does not hesitate to charge customers up to $300 per hour for labor! They charge $55 for work which costs $24 at Costco, and $160 for work which costs on average $80 elsewhere. The only thing which is nice there is that they have no waiting line - and I understand why. What I do not understand - why they have any customers at all, and why they are still in business.
only fools avoid this place!!!!!!!.
Les Schwab has been taking care of me for
32 years!!! I love their service and it seams the people who
wrote these reviews did not do there homework. The tires are
not overpriced!!! I am sure your online source will not be there to fix
or replace your tire at no charge if you have a flat or damage to the tire.
This has happened to me many times free of charge they even came to my
house for free and changed my flat.
As for the angry tire rotate guy. If you buy your tires there it is always free and if
you were to talk to a manager if you were not happy they would make it right that has always
been my experience!!
Thank you Les Schwab for all your hard work!!!!
I've figured out why they run to service you.
I moved to the Pacific Northwest about 3 years ago and have heard my neighbors and co workers rave about Les Schwab Tire Centers. I am now in the market for new tires and so based on all of this talk, I called my local Les Schwab for a quote on a set of tires. As I drive a performance car and enjoy driving, I did a little homework to decide what kind of tire I wanted so I did go into this call with a pretty good sense of what the tires cost. I must say that I was shocked when I heard the amount which they told me for a set of 4 tires. I was given a quote of $925.20 for a mounted set. When I asked what they were charging me for each tire, I was told $216 per tire (not including mounting .......just for the tire). As I had visited several "respected" on-line tire dealers, I knew that I could buy the EXACT same tire for $149 per tire. Even with the $49.76 shipping charges for a set of 4 (found at seveal sites) I can buy the EXACT same set of tires and have them shipped to me for $645.76. At $216 per tire, that's a 44.9% mark up on the market price of the tire ..................... and I am pretty confident that all of the dealers selling the tire for $149 are making money on it.
$925.20 - $645.76 = $279.40 to mount a set of tires ???
I have heard that when you go to a Les Schwab Tire Center people run to service you ............... I think I know why now .................they might be afraid that if you really knew how much they were "OVER CHARGING" their patrons .................... you might be the one running ............away.
The best service on tires around good prices and a steak dinner. These guys are the best around when it comes to helping you find the best tires for your vehicle. Their advice has been right on, and I've used them for over 15 years on three vehicles. The fix flat tires for free too.
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