Watch out for Heather Chamberlain-- she will do NOTHING but screw you over. Royally. Horrible customer service, false advertising, etc.
Happy As Can Be!. Terrible Company, Hidden charges in lease, misleading sales pitch, overall very poor experience.
Word of warning: document EVERYTHING
when you want to end the lease (certified, return-receipt mail), because if you read my post and others like it, they WILL try to weasle out of ending the lease. Count on it. I could tell go on to tell you a story of the AMAZING tactics they use to pretend they didn't receive our letter of intent to end the lease, but I'll leave it to your imagination.
I can't give it 1 star because the machines operated pretty well, and we were pretty fortunate with our service techs.
But watch your lease.
I hate this company. They are liars, cheaters, and use a lot of drugs in the work place so I have heard....I feel bad for anyone that works or has a lease agreement with them. There lack of customer service and the way the treat there employee is terrible. I have heard them talk to there employees in the most horrible ways calling them names, making them cry, and executive doing nothing about it or joining in on the verbal abuse..stay far far away.
A very good company.
This company appeared suspicious to me from the start from all of their radio ads over the years and the occasional drop in salesman. I tried to stay away from them.
One day we bought a Sharp MX410N PCL6 from a sister company of ours and it came in damaged. Pacific Office Automation was the only authorized dealer so I held my breath and gave them a try.
To my amazement they have excelled in each and every step along the way. This machine did not come from them but they were most helpful at getting it going for the least amount of cost to us. They sent the appropriate tech's out here to address the problem--hardware/software types. They were always punctual and they always went beyond the call to get our issue resolved.
Now, we are under contract which I feel is reasonably priced.
They are here for us and even this morning when I called and told them it was not urgent the best guy--his name is Able-- was here in about an hour. He did a great job as usual--troubleshooting and resolving the issue.
I have great things to say about Pacific Office Automation.
They are a top notch company!
What a ripoff!.
Man, this is the first time I've ever written a bad review for any business--as a business owner, I understand how damaging they can be. However, I'm completely rankled after my shady experience with these guys!
I contacted Pacific Office Automation about supplying me with a printer for my small business. The lease agreement was $99/month for 60 months. Yep, five years, equalling almost $6000. I emailed the representative I'd been in contact with and asked how much the printer would cost if I bought it outright or put a large down payment on it, since $6000 over five years seemed pretty intense. His email back said "It is better to lease because you can upgrade as your business needs change and write it off as a business expense." That's all, didn't answer my question at all, which roused my suspicion. A quick Google search informed me that I could buy the EXACT SAME PRINTER from zapcopiers online for $2400. Free shipping, delivered within a week. That's just over a third the price for the same thing. I called him to talk to him about it, and he told me that they sell the copier for $4000, but he ended up offering it to me at cost, for $2600. At that point, however, I felt like he'd been neither honest nor forthcoming with me, and wanted nothing more to do with them! If he'd simply answered my (very straightforward) question in the first place, I never would've looked online and we could've avoided the whole thing. I feel like they blatantly tried to wring the most money possible out of me, instead of offering me their product honestly at a reasonable price.
On the upside, zapcopiers is awesome!
biggest scam artists in portland area. this business is an absolute joke. they installed parts in my printer that i didn't need. they didn't even ask me ahead of time. they charge outrageous rates. i wrote down the guy's time and he blatantly lied and tried to rip me off 15 minutes, which equals $30. on top of everything, he tried to walk out the door with nearly $500 dollars and the problem i called him in for wasn't even fixed! seriously DO NOT EVEN ATTEMPT TO USE THIS BUSINESS! YOU WILL REGRET IT!
Don't. If you like "used car" slimy sales experiences, poor customer service, verbal agreements that never make the paper contract, toner that is complete junk, incorrect calculations for CPC, inflexible billing terms, sales reps that do not follow up....ever.....after the contract is signed, then definitely go with POA.
Competitive pricing and professional attitude.
We've had Pacific handing our copier/printers for several years. Recently we shopped the pricing, and they were competitive, which made my boss feel good about the money we've spent thus far.
The sales rep makes all the difference, and I really like ours.
Nice guys, and we have more that I asked for. I don't have much problem with these guys. My printer runs great. I had a problem with a consistent jam, and since their service, there has been no issues. The rep I worked with knew what I needed better than I did. Got my company running quickly. They solved some major issues we were having outside of just our printer. Talking with her was worthwhile. Service has been solid. Then again I wasn't expecting much to begin with.
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