D & S Cycle Supply

DO NOT TAKE YOUR HARLEY THERE. DO NOT TAKE YOUR HARLEY THERE! Just a couple of hours after I pick up my Road King from D&S Cycle (5,000 miles service) I did a visual inspection on it inside of my garage. I've noticed the following: oil leaking from derby cover, derby cover not centered, air filter ornament not vertical (rotated approx 45 degrees), oil on the rider floorboard and oily fingerprints all over. I left a voice message for D&S Cycle explaining why I'm not happy and I left my phone number for them to call me Monday. No response. Tuesday I've decided to take my bike to an authorized dealer. They did an inspection and the following safety related items were out of specs/needed adjustment: steering, clutch, belt, derby cover and low air pressure on both tires. What intrigues me the most is that after telling them that I'm going in a 3K+ miles trip with my bike, they ignored basic safety check points mentioned above. The reason I didn't take my bike back to D&S Cycle Supply is because I don't have the luxury to spend time in a shop that leaves your bike leaking oil after the "5K service". Since I already paid for another 5K service (receipt and list with discrepancies found available) what would you do if you were in my place?  View Less … View More

Great Local Shop!. The kind folks at D&S Cycle have been an area icon for years. I have sent, and continue to send, many people to this shop due to their knowledge, customer service and helping in the community and the sport. Just walk in and look at all their plaques for Kid's Field Day donations! The bigger dealers moslty also do a good job, but don't offer the friendly, Mom-and-Pop, helpful environment and pricing that you can find at D&S.

Perhaps "Madaboutmyharley" should change her username to "neverhappyandrideaharley".  View Less … View More

Great Customer Service. I normally don't bother reviewing places because I'm pretty busy just like everyone else, but D&S Cycle have really helped me out in the past week.

I've been a customer there for the past couple of years on and off when I've needed bits and pieces not a huge spender but they know my face by now.

So this past week I was adjusting valves on my KLR and needed to replace the shims. The guys at D&S cycle just offer to SWAP my old shims for the new ones I need (who the heck does that nowadays without wanting to make a few $$$'s out of it?).

Then, after I drop a piece down in the engine I'm back asking to 'borrow/rent/buy' a puller for the flywheel. No problem, no charge, no hastle, just bring the tool back tomorrow.

These guys are No.1 I'll be dropping the puller back to them with a 6-pack tomorrow. (BTW: I found the part I dropped too! Happy Customer ;-)

Thanks D&S  View Less … View More

New Ownership / Under Previous Ownership. The shop is now under the previous owner. Jim Dorn no longer owns it. There has been extensive remodeling, We have the top distributors with us again. We kept the same mechanics. Everything is, as it should be. Come in and take a look!  View Less … View More