11/06/09

Terrible

by Andzgirl

Keith's is huge, so yeah, they have stuff and can deliver on items. What good is that for the average gun person that has a limited but fondness for guns? Your customer base is going to want to ask questions about merchandise. Sorry that's the deal, and when you are talking about big purchases, especially in this economy, you should be prepared as a business owner to explain whatever the customer wants to know about the gun. It's silly really. I don't mind the wait. I know they are swamped, especially when I walk in and see the number of people in that place. The problem I have is the attitude of most of his staff. If the job sucks so bad and you hate it; for goodness sake maybe gun retail is the wrong business for you. Don't take it out on the people that are ultimately paying your salary. He is still in business with terrible service because there isn't another choice in the area.

• Pros: Have everything
• Cons: Can't seem to take the time for anything

10/31/09

Overall, best gun shop

by Margana

To understand this shop-there are a LOT of guys who come in around noon. The place can be a zoo....You cannot hire a slaesperson to work just the noon hours when it is busy. So, if you want some "one on one" then come in in the AM or maybe later in the afternoon, maybe aroun 3-4.

I placed a pre order at Gun Broker-used my CC and after a week they could not deliver, and took the 3% from my CC deposit for not being able to deliver!

Went to Keith's, Keith himself called the distributors he used; he was on the phone like 20 minutes (he could have passed it to one of his employees) . He located the gun on the third call, and ordered their entire stock (6 pistols-limited editions).

Plus this was a $2300 suggested retail gun; the priced I got was $1600. Now, he obviously knew I wanted this gun enough to pre pay (deposit). He could have quoted me a much higher price-he did not. I think this is really amazing service.

Really, if you know something about guns, if you are at Keith's it is amazing all these guys that come in that simply take up the salesperson's time! They don't seem to have any interest in actually buying-they are just looking like they are in a museum!!!! So, it's no wonder they may appear short when you come in.

When I come in, they realize I pretty much know what I want-and if used-I'm going to ask what Mags, or papers might be with the gun. Or if it comes with the special take down tool for this unusual gun.....And if the answers and price is right;I buy it.

So give them a break!

• Pros: Best prices, best selection
• Cons: Busy especially around noon

10/19/09

Keith's is ok by me.

by west6772

I have been going to Keith's for about 4 years on a semi regular basis. At first, they were a little apprehensive towards me but I've always been patient and waited my turn for help. Now in return, I can go in to the store and be helped fairly quickly. I know some of the employees can be a little stiff, but if you can, visit Keith's earlier in the day, the store isn't as busy and the employees are much more obliging.

I think there are some unfair recent reviews, Keith's was a vendor at the gun show this past weekend. And if you have ever seen how busy they are at the show and their storefront at the same time, you would understand why they don't have time to check inventory over the phone. Currently, with nationwide firearm sales at there highest levels ever, all gun shops are a little overworked, so give them a brake. Furthermore it is common for gun shops and pawn shops to offer only 30 to 35 cents on the dollar for used firearms. So don't let your feelings get hurt when your low balled on a trade in, it's a common practice in all industries.

As for selection, Keith's has it all, their 1911 selection is vast, there is always ammo aplenty, and firearm prices are usually the lowest in the metro. I'm always looking for a deal so I shop at other gun stores, but none compare to Keith's massive inventory when your looking for a particular gun.

Remember this is a GUN SHOP, plus it is a gun shop in GRESHAM if you know what I mean.