Nancy's Floral

09/25/09

So Helpful With My Last Minute Request

by Ernee

Although I wouldn't recommend ordering flowers last minute, I had a situation where I had to order two large flower arrangements at 6pm on Thursday night for a Friday morning memorial service. There were no florists available that I called that could complete my request, and Nancy's 24 hr service was great! Bill, the night time guy, was so helpful in coming up with flower arrangements that could be finished in an hour since they opened at 8am and I needed them by 9am. They came out so beautiful!! More than I had expected in such a rush. Bill even helped me come up with great things to say on the card too. I called in the morning to make sure everything was ready. The customer service was great and I will definitely refer people to Nancy's again.

05/19/09

Poor Flower Quality and Unhelpful Staff

by JBD

I received flowers for Mother's Day from my son. He purchased the flowers online. They arrived on Saturday afternoon. By Sunday morning, the petals were dropping off and the roses were sagging. I contacted the online service that he ordered them from and they rescheduled a new delivery of flowers. No flowers every came. When I contacted Nancy's Floral, they were most unhelpful and did not seem the least concerned that the flowers were not fresh. I will not do business with this florist again...there are many other florists that stand by their work.

09/05/08

Bad Flowers

by purplerainbow

I ordered a bouquet of flowers for my mother to commemorate her 50th wedding anniversary. The flowers arrived on Friday afternoon. The bouquet contained gerber daisies and roses. By Saturday afternoon the roses were dead. The gerber daisies soon followed. When my mother called to let them know how quickly the bouquet died, she was told by the proprietor that it was my fault as the customer because of the flowers I ordered. They also misrepresented the order to her, giving her the impression I specifically requested these flowers. The flowers ordered were one of their catalog selections offered online. No disclaimers were given regarding viability of the flowers.

I was incredibly disappointed and will refrain from using or recommending this business to anyone. My attempts to resolve the matter have been ignored.

• Cons: Poor flower quality; very poor customer service