McMenamins Grand Lodge

Wow all of these people are complaining about bad service, and two weeks ago when we were there on a Saturday night we left our server a HUGE tip b/c we experienced the exact opposite! Our server was outstanding! He was prompt, courteous and obliged all of our requests. We caught a movie later in their upstairs theater and had great service up there too.

McMenamin's has great bar food, but not-so great regular food. I think if you go there knowing that then you won't be disappointed. That being said, my husband's steak sandwich was dry and could have been vastly improved with a side of dipping sauce; while my pasta dish was amazing! So, go figure lol. The only reason I docked them a star is because the theater room could use some different seating other than what they currently offer. This is a hotel, and should reflect some of the character-otherwise, it was a great experience!…

Worst Service EVER!. McMenamins already has a reputation for horrible service but the Grand Lodge takes this to a whole new level. It's amazing how a company can operate, seemingly profitably, but provide the absolute worst service of any place around.

Why don't people support all of the excellent brew pubs in and around the Portland area and stop letting mcMenamins get away with such terrible service/food. It's a shame because they have cool places, but I refuse to go back. I'll give my business to someone who cares and wants it!

When and if you get your order taken, the food, if it arrives, is not hot and rarely any good. The beers are ok but nothing amazing. My last experience (and I do mean LAST), we waited for over 45 minutes to get our order (for food) taken. Then after 75 minutes we left. McMenamins brothers - Are you proud of your empire? You should'nt be!…

WORST SERVICE EVER!. We were so excited when The Grand Lodge came to town, it is a beautiful place and the grounds are kept up and actually MANICURED! that is where the beauty ends. I only go when there is an event and out of convenience, because of a class event or my friends want to go sit outside and have a brew in the summertime. Each and EVERY time we are dissapointed with the service (takes a minimum of 15 minutes to have a server get over to take your order), but that is not where it ends, it is another 30-40 minutes before you actuallly get the drink. we have ordered 2 at a time so that helps but the2nd drink is hot by the time you are ready to consume it. They have the RUDEST staff EVER! they all act like they HATE their jobs. if you hapen to complain to the manager you just may get YELLED at! and dispite of numerous complaints it remains the same...sad but the McMenamin Brothers are into "cool" places and good beer..the staff, and overpriced food that is horrible is not on their radar, and anyone you ask has the same experience, service is horrible, food is cold and greasy...and bad attitudes abound. Time to wake up boys, clean house and start over. you could make SO much more $$$ just by implementing CUSTOMER SERVICE! just think if you could sell more than 2 drinks per customer in 4 hrs!

I know a lot of Great experienced servers that have NO interest in working there, they do not want to be associated with the horrible service and attitudes!…