- Neighborhoods:
- Cornelius - Forest Grove
We're testing a new design in Portland, OR Metro.
It doesn't have all the bells and whistles yet,
but we want to know what you think.
If you prefer, switch to old Citysearch.
Worst Service EVER!.
McMenamins already has a reputation for horrible service but the Grand Lodge takes this to a whole new level. It's amazing how a company
can operate, seemingly profitably, but provide the absolute worst service of any place around.
Why don't people support all of the excellent brew pubs in and around the Portland area and stop letting mcMenamins get away with such terrible service/food. It's a shame because they have cool places, but I refuse to go back. I'll give my business to someone who cares and wants it!
When and if you get your order taken, the food, if it arrives, is not hot and rarely any good. The beers are ok but nothing amazing. My last experience (and I do mean LAST), we waited for over 45 minutes to get our order (for food) taken. Then after 75 minutes we left. McMenamins brothers - Are you proud of your empire? You should'nt be!
View Less
…
Bad Service, Bad Food, Overpriced. Bad Service, Bad Food, Overpriced...........The grounds are beautiful
WORST SERVICE EVER!.
We were so excited when The Grand Lodge came to town, it is a beautiful place and the grounds are kept up and actually MANICURED! that is
where the beauty ends. I only go when there is an event and out of convenience, because of a class event or my friends want to go sit outside and have a brew in the summertime. Each and EVERY time we are dissapointed with the service (takes a minimum of 15 minutes to have a server get over to take your order), but that is not where it ends, it is another 30-40 minutes before you actuallly get the drink. we have ordered 2 at a time so that helps but the2nd drink is hot by the time you are ready to consume it. They have the RUDEST staff EVER! they all act like they HATE their jobs. if you hapen to complain to the manager you just may get YELLED at! and dispite of numerous complaints it remains the same...sad but the McMenamin Brothers are into "cool" places and good beer..the staff, and overpriced food that is horrible is not on their radar, and anyone you ask has the same experience, service is horrible, food is cold and greasy...and bad attitudes abound. Time to wake up boys, clean house and start over. you could make SO much more $$$ just by implementing CUSTOMER SERVICE! just think if you could sell more than 2 drinks per customer in 4 hrs!
I know a lot of Great experienced servers that have NO interest in working there, they do not want to be associated with the horrible service and attitudes!
View Less
…
If you want slow service, bad food yet good drinks....
This is your place for bad food and service. Every time I come back here, I think it will improve, or I think, Hey, it was just bad
luck....NO.
I like you can walk around its huge yard in the summer and drink where ever you like. That is about it.
View Less
…
Rethinking Mcmenamins.
So I have been going to Mcmenamins for 7+ years (hotels and restaurants) and lately in the last few years there food quality and restaurant
staff have been subpar.
My husband and I just got back from the GL for our anniversary and decided to do the Hammerhead package. Let me say that Mcmenamins has okay bar food but to spend 20+ on a steak and then receive it over an hour later and it be cold, and seem as if it were sitting out on the hotplate with dry mash was unexcusable. The wait staff was awful as well-not even apolologizing or checking to see if our food was okay. This is not the first time we have had bad service in Mcmenamins bars and restaurants and will now not be returning to them.
On the good side-when we complained about it we were given prompt attention at checkout and received not only a gift certificate but also a phone call from the restaurant manager the following morning. Hopefully with more honest reviews Mcmenamins can begin to bring back the quality!
View Less
…
