Hale's Restaurant & Lounge

Doesn't Recommend

dana d.

Joined 5 months ago

bad food bad service-This place just gets worse and worse. I was there on a Sunday night during dinner hour in the bar which I have returned to occasionally because the atmosphere is rather pleasant. NEVER AGAIN! I had to send my salmon meal back to the kitchen because the fish was spoiled (all 3 people at my table tried it and agreed it was disgusting). After doing this without making a scene the bartender came out of the kitchen yelling at me from across the room "that's our salmon, there's nothing wrong with it!" attracting the attention of what few other customers she had. One person who I was eating with had shrimp and scallops in his dish and he said the scallops were borderline but I think he was afraid to send it back at that point and took most of it home for his cat.

She continued to be rude to me in every possible way and EXTREMELY solicitous of the men in my party, I presume because she expected them to pay and therefore leave the tip.

In the past I have noted VERY slow service and mediocre food but I have never been yelled at, anywhere for a complaint (which by the way is very rare for me to complain to the server about the food).

I noticed that on a day they should have plenty customers there was a noticeable lack of clientele. Something needs to be done by management such as teaching servers the customer is always right and upgrading the food and having a minimum time a person should be seated before being served. And NEVER yell at or argue with a customer! If this can't be addressed than they deserve to loose all their business

Doesn't Recommend

Aclef R.

Joined 5 months ago

Terrible service on several occasions spanning years, including most recently several scraps of food waste on the floor immediately in front of our booth when our server attempted to seat us (I had to ask for it to be cleaned up) on a Sunday morning, then no thank you from the server who practically threw my receipt and credit card on the table. I left a decent tip, but it was undeserved. There is no excuse for such horrible treatment of customers, or poorly trained staff. We will never go back. Ever.

Merry F.

Joined 6 months ago

Food quality has gone down in last few years also prices some what high!!

Recommends

Wilderness

Joined 3 years ago

Always great food!. Best Clam Chowder in Oregon.

We have enjoyed this restaurant since early 1970's and I even worked there in 1976-77). I learned team work there thanks to Bob Muller.

Recommends

CSMobileUser

Joined 5 years ago

food. Great food great service friendly staff