Tuality Physicians

09/03/09

Staff very rude and one Dr terrible bed side manner!

by lilmiracle

I have been a patient of this office for over ten years. I was a loyal patient of Dr. Cruz and when she left the practice it went downhill fast!!! Thier staff became more unfriendly, unhelpful, and the receptionists the absolute worst! They need to shut up stop arguing with patients, and schedule appointments! I shouldn't have to convince a receptionist I have a urgent medical need! Thankfully I have not needed to visit the clinic in quite some time and I hope Dr Cruz's replacement will have better bedside manner than Dr. Carr who appears bitter, rude, and no real emotion in any appointment I had with her.

• Pros: Has thier own lab tech on site
• Cons: Terrible staff

11/19/08

Tuality Physicians: working in family care

by Rbana

I've been a patient of Tuality Physicians for 3 years, and I have even brought my daughter in to be seen and urged my parents and my cousins to see the physicians in this clinic. I had worked in the medical field for 12 years in Texas and had my doubts about the care that I would get here in Hillsboro. I've always receved excellent care from all the doctors in the clinic who listen and genuinely care about my health and strive to help me take charge of my own personal health. I found their nursing staff to be knowledgable and caring who are always willing to answer my questions. If they didn't have the answer, they would talk with my doctor and get back to me. Tuality Physicians is a busy clinic who do their best to see every patient that needs to be seen, sometimes it takes a couple of days to get in, but their care and advice is worth it.

I will never change physicians and am going to keep my care and my family's care at Tuality Physicians. I may not always like what they have to tell me, but its been proven that they were right and I just needed to listen which has resulted in my improved health and happiness.

• Pros: multiple physicians, not hesitant to refer to a specialist if needed, proactive on preventative care, open environment, remember patients names, caring staff
• Cons: busy clinic, parking can get full

10/03/08

Tuality Physicians is Quality Physicians

by Kristina53

As a registered nurse and a patient of Tuality Physicians, I feel my experience at this clinic, and my opinion of it, is quite balanced. Tuality Physicians is a highly-respected clinic in our area, and the care that I and my family have received there has been excellent. It is refreshing to have someone answer the phone promptly, listen to me and help me make an appointment in a timely fashion. I have always been taken seriously whatever my health concern has been, and I leave the office feeling as though my situation is well under control.

As a registered nurse who has worked in clinics, I know full well how difficult the job can be. Most patients are a joy to work with even when they are ill and concerned as to what their illness might be. Others, unfortunately, can be demanding and dissatisfied no matter what is done for them. At times, this dissatisfaction can turn into an opportunity to seek revenge such as slanderous-like reviews. I believe that criticism should be constructive to be productive, and I would suggest taking the negative reviews with a grain of salt.