The Pointe Day Spa

Needs Major Facelift. More than 5 years ago, it was great, great service, clean place. NOW, 2010, it went downhill in terms of cleanliness, customer service and price.  View Less … View More

what a run around. I used to go here for waxing and pedicures, but no more. I liked the gal for waxing, but the one doing pedicures acted like there was someplace else she needed to be the whole time. Not relaxing! Today I called to make an appt for waxing (I get my pedi's elsewhere now). The first # gave a recording to call one of 3 different numbers depending on which location you wanted. So I called the # for Hawthorne Farm, said I wanted to make a spa appt, and the gal said she'd transfer me. Guess where I ended up? Back at the recording that tells you to call one of 3 different numbers depending on which location you wanted. I hung up, called the Hawthorne location again, was transferred again, and guess what? Back in the voicemail system asking me to call one of 3 different numbers depending on which location I wanted. I am DONE. They can't have my business anymore.  View Less … View More

don't go here!. horrible experience. I made an appointment here to get my eyebrows done. On the day of the appointment, from my car I called the Hawthorne location to confirm that is where I had my appointment, as there are two locations in the area. The Hawthorne location people told me the appointment is in Bethany. I called Bethany location to tell them I was going to be a few minutes late. They told me my appointment was in Hawthorne location. I called the Hawthorne location again and they confirmed that the appointment was with them.

I was 10 minutes late due to all this driving back and forth (I was calling from the car). Then they told me that the person who was supposed to help me had left for the day. (In their final call, Hawthorne location had assured me that it was fine that I was going to be a few minutes late.) They told me to wait for 15 minutes so someone else could help me. I waited.

Then they gave me a form to fill out. Please be absolutely sure you do not value your privacy, if you plan to have even your eyebrows done in this place. You are asked your email, date of birth, robe size, shoe size among other things. Also the questions below - I am going to take the time to type them out, it is entertaining to think why they need to know all of this in order to do my eyebrows. The person at the place told me I *had* to fill it all out. I refused and declined the service. (In keeping with their "policy" :P when I called back to confirm their policy, they told me I only needed to give out the name and address, and answer all the 27 entertaining questions below.)

1. Are you currently under a doctor's care? (Most questions are followed by something like "if yes, please describe)

2. Are you taking any (citysearch won't let me type this word) d***s or medications?

3. Have you had any recent (acute) injuries or illnesses?

4. Have you ever had a dislocated joint? (This was probably the question that made me refuse. I refuse to answer whether I had a dislocated joint in order to get my eyebrows done. )

5. Do you have any chronic injuries or illnesses?

6. Do you have any open cuts or sores?

7. Have you ever had cancer? (If yes, please describe location)

8. Do you have any circulatory problems such as bruising easily or vericose veins?

9. Do you have high or low bl pressure?

10. Do you have diabetes?

11. Do you have heart disease?

12. Are you allergic to any oils, lotions, or fragrances?

13. Do you have any special concerns pertaining to your body?

14. Do you smoke?

15. Have you had chemical peels?

16. Do you use Retin-A?

17. Have you ever used an acne (citysearch won't let me type the actual word, let's say - ) medicine?

18. Do you wear contact lenses?

19. Do you have any special skin problems?

20. Do you ever experience skin breakouts?

21. Do you blush easily when nervous?

22. Are you currently due for your menstrual cycle?

23. Have you had recent dental x-rays?

24. Are you pregnant?

25. What type of massage do you prefer? light/medium/firm

26. What level do you consider your pain tolerance to be?

27. Have you ever experienced claustrophobia?

There they are! I might have tried to convince myself that they were just trying to do an excellent job at protecting me by being extra extra careful, if they had not told me I could fill out the form *after* I had my eyebrows done. :)

What is happening to our privacy? Are you ready to answer these questions just to get your eyebrows done? Change begins with us - take a minute now, and call the management of this company to let them know it is unacceptable to ask for such irrelevant private details - their number is 503-640-6404.  View Less … View More