Portland >BMW & Mini Portland
I went into the store, Tyson Vilhauer did an excellent job working with me to help find a new 5 series. He was happy to explain to me how to use the navigation, and he paired my bluetooth to my car.
Ty VIlhauer does an excellent job; he found me the perfect 3 series and is always willing to answer my calls even for the most basic things like when I need to set my clock!
..very bad, almost shocking experience...went there to buy/lease my first BMW X5 Premium 2013, knowing exactly what I want. They tried first to sell me a X5 available in stock despite my insistence that I'm not interested. We drove to a garage next to dealership and tried to start the car they had (X5 Sport); it took 3-4 attempts which was "minor" for them. Finally I managed to convince the person that I'm not interested in anything else but the X5 '13 premium and we started talking numbers. They gave me the MRSP price with a high money factor and when I tried to negotiate it he checked with his manager then came back saying that I should get the car in stock if I want a discount or accept their first offer for the car I want...and I should be happy with the offer since is my first BMW and buying luxury cars is "totally different". I bought the car in few days from a different dealership in my terms with no hassle and being treated with respect.
I wouldn't even give them one star, if
I didn't have to. My car went in for warranty inspection and routine mileage maintenance, and it turned out to be a 30 day nightmare! I had my car for 3 of those 30 days, and had to return it after its inspection as the air conditioning didn't work following the work done on the car. Interestingly, the technician SIGNED OFF on the AC system working as part of the inspection but when I brought the car home, it was no longer functional. After returning the car ASAP per Mini's request, they kept it for 7 additional days before telling me they were unwilling to fix it free of cost because they "couldn't identify" what happened while it was in their shop causing it to break, although they stood by the fact it was working when I originally took it in.
Additionally, they did work on the car without quoting OR consulting me first, returned about 5% of my phone calls. I had to physically drive to the shop to get any information on my car as several messages over several days went unreturned. Everyone, including the service manager, was unhelpful despite my VERY patient and understanding attitude. DO NOT GET YOUR CAR SERVICED HERE! I will drive three hours to Tacoma if I ever need work done again.
You will not get appropriate customer service, respectful treatment, fair prices, or work done correctly at Mini of Portland.
Another foreign corporate takeover
victim. Rasmussen in name only.
Once an excellent family-owned concern. Now just a uncaring boiler-plate franchise. Horrible service. Unhappy, underpaid drones.
The days of the caring, personal local car dealership are coming to an end. Now you get to help pay for multi-million dollar remodels and inflated profit margins.
That tune up is now $650 instead of $350. You need to help pay for the marbles floors and 18' high glasswork.
I have a 1 year old MINI Cooper. It
came with 3 years free maintanence, so I decided to call and make a appointment for an oil change and check up.
First, it took 2 days to actually schedule an appointment. The person who answered the phone the first time said there was no one available who could schedule appointments, and took my number. No one called me back until the next day. Of course I wasn't available to take that call, so I called back. No one answered in the service department at all, and I ended up speaking with someone in sales, who finally found someone to schedule my appointment.
When I got to my appointment 2 weeks later (the soonest they had available) I was told it would be 4 hours !!!!! until my car was ready. For an oil change!!!! Since I live all the way on the other side of town, I decided to just wait. It ended up being only 3 hours, but still ridiculous. They didn't was my car, as they used to everytime I came in for anything when it was owned by Rasmussen, And the free windsheild wipers they gave me were streakier than the ones they replaced.
The waiting room was cold, and the furniture was super uncomfortable. The seating area was remote from the bathrooms and beverages, so I had to pack up all my stuff and trek across the showroom to get a cup of coffee.
If I didn't have to bring my car here for the free service, I'd never come back.
Unprofessional and rude service advisor.
If you are a glutton for punishment and want to be ignored by their service advisors when go in for your scheduled appointment and then finally after waiting ten minutes to be acknowledged, you find out that the appointment you scheduled can't be found in their computer system, then by all means treat yourself to this horribly run outfit with a bunch pompus _ _ _holes, in particular Rob Temple.
Little did any of them know I was ready to purchase a new car through them that day with the $50,000 cash I had sitting in my checking account, but with the attitude I so undervedly recieved, I chose to take my business elsewhere and vowed never to return again.
My advice to all consumers....STAY AWAY. Go were your hard earned money and time are appreciated.
Bad experience hope to be redeemed. Girlfriend took 530I to get the coolant flushed amongst other routine service complete, they cracked the bleeder cap and eventually the top part of it came completely off and coolant started spraying out. I bought a new bleeder cap and was able to slit the old one take a flat head screw driver and get the remnants out. In the process of adding more coolant noticed the floater, which measured the amount of coolant, was missing and didn't know exactly how much coolant to put back in. Outcome, I can only expect I put too much in, caused too much pressure and blew the expansion tank which sprayed coolant all over the car causing a short, possibly the alternator? The "engine failsafe prog" warning came on and now the car won't start. They want her to get it towed in; she lives in Vancouver and has been unemployed for a month now? Can we trust in the people who do are work for us and our loved ones?
This review is for their service department and sales.
I've been purchasing and servicing my BMW's at Rasmussen since my first purchase in 1998. They've been both extremely professional, courteous, and very ethical in their treatment of myself and the friends/family I've referred over the years.
Being in the sales industry, I have a very high standard of how I'm treated.
Without exception, Rasmussen's service department has always treated me with the utmost of respect, thoroughness and I have been welcomed like family.
I have worked with many of the service advisors, and all are excellent. Over my experience with Rasmussen BMW, I've had one stand out as a favorite; Tony Sneath. Tony's always on top of my personal vehicles and always calls me back promptly, gives me ideas to help save ME money on service and I can't speak highly enough about him.
Scott Bradley in sales is the best person I've ever had the pleasure to work with. He knows more about BMW's than most mechanics, and has always been able to walk me through the intricacies of getting to know them after the purchase. His knowledge of the industry exceeds anything I've ever seen and I doubt any of his competition could hold a candle to his abilities.
I wouldn't hesitate to recommend this company to anyone who asked.
High Quality Business. Purchased new BMW from Rasmussen- Heads and Tails above Kuni, their competitor. I felt that they were interested in serving my needs, not theirs; that they were interested in a long term business relationship with me, not just making a sale. Rasmussen has continued to make sure that my needs are met, whether or not they have any financial gain inherent in the interaction. I can tell from the morale of the staff that the organization has integrity.
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