Tower Bridal

Doesn't Recommend

lexadawn

Joined 5 years ago

What happened to customer service???. Tower Bridal looked like a respectable place to check out for my co-worker who was in need of a bridesmaid dress for her sisters wedding . We went in and found a wonderful dress that was just the right color. The Lady working there seemed nice. She took my friends measurements and then gave her a size chart to pick the size she would like ordered. We asked her for a recommendation which dress should be ordered as her measurements crossed different sizes. Her response "Whatever size you think you are I can't tell you that" We both thought that was an odd comment but figured maybe she didn't want to recommend a size in case it ended up not fitting. Don't know?? Anyway we went to the shop 9/9 to order a dress for 11/20 thinking 10 weeks should be plenty of time. No, the store clerk said that a rush fee would have to be paid to get the dress on time. My friend oppted for a 4week rush fee so that her sister would be able to see the dress when she was in town at the end of october. The dress didn't show and there was no communication to my friend of when the dress would arrive. She called the dress shop...who informed her that the wear date was 11/20 and the dress would be in by 11/20. When asked why she paid the rush fee of 4 weeks the lady rudely told her "to make sure the dress was in by 11/20". 4wks rush fee for a 10 week delivery, strange. Finally she was able to talk them into overnighting the dress from Chicago(even though is supposedly comes from China) so that she would have time for alterations if need prior to the wedding. The dress came in on Tuesday the shop called my friend and told her to come pick up her dress "immediately". I went and picked it up for her. I spoke with the lady at the shop and inquired about reimbersing the rush fee because of the issues, she said "well she got her dress" No rush fees were reimbersed. Don't go here, very rude indeed. Rush fee $25...really would $25 have ruined the business to keep a customer happy?

Doesn't Recommend

krowe2008

Joined 5 years ago

HORRIBLE SERVICE!!!! Do not go here!. I ordered my wedding shoes from here and have not had one positive experience yet. The wedding is in 2 weeks and the shoes are still not here. Here's the story: I found the shoes 3 months ago and ordered them, they came in and were way too big, not a big deal- they were going to order the next 2 half sizes down so I could actually try them both on. 2 months after that (1 1/2 months before the wedding) I called to see if the shoes were in, they said that they would order them and had forgot. Fast forward to now- I called to see if they were in and to my surprise (or no surprise) they are still not in and were actually never ordered. The lady that I talked to (Linda) was horribly rude, kept making me feel like I had done something wrong and treated me like I was 5. The shoes are already paid for and I have been nothing but professional with them. Linda said that they were going to be ordered on Monday and overnighted by Tuesday (we are leaving for the destination wedding on Thursday.....). I cannot believe the lack of communication between employees at this store. These shoes better be the most amazing ever for the mess that I had to go through to get them!!!! DO NOT GO TO THIS STORE!

Doesn't Recommend

Jeni714

Joined 5 years ago

heed the advice. I went there today for an alterations appointment. Sparing the details I was told that I would be charged one price and asked the sales clerk if this was in fact what I was being charged. I was treated with such a combative, patronizing, argumentative response I was blown away. I later found out this was the owner. She refused to give me her name, she lied and said the owner was not in, she called and told me to pick up my dress and they were not going to alter it. I was only asking a question about the pricing. I was very calm and respectful and deserved that same respect in return, as a customer and as a person. Money was not the issue, clarity was. But none of that should matter. I am highly disappointed. I cannot believe this store is still popular despite the negative reviews and the negative word of mouth. A local business should not function this way and we should not continue to support them. My first few experiences there were okay depending on one employee. If she was there I was treating with wonderful service. However today was one of the most horrific shopping experiences to date. With all of the small business owners in Portland this one does not deserve our money. I want to warn any bride from shopping here. It will only make what should be a wonderful experience horrible...depending on the day you visit of course. So why chance it...give your money to someone who works for it..consistently.

Doesn't Recommend

minpin25

Joined 5 years ago

It really is that bad. To preface, I had not heard good nor bad about this place prior to our visit. My friend (the bride) and I went to check out bridesmaids dresses. The first girl I talked to on the phone was very friendly. But I was surprised by the attitude I got by a second (older) lady when I called back to make an appointment. We knew right away who it was once we got to the store, and we also figured out that the rudeness wasn't a one time deal. By reading the other reviews, I'm guessing she must be the owner. She asked me if I wanted a strapless bra to try on with the dresses. When I told her my size, she responded "You're on your own. We don't carry that size." Then she disappeared to only sporadically come back and help us with the dresses. At one point, she even accused me of wearing the dress incorrectly because it hung on me funny (it couldn't possibly be that the samples are 12 sizes bigger than what I wear). It's shocking that a place like this manages to stay in business in such a competitive industry.

Doesn't Recommend

soontobemrs

Joined 5 years ago

Worst place ever. I visited this store last October to buy my bridesmaid dress. The blonde lady who sized me was very unfriendly and cold. It made it a very awkward experience. After measuring me, she asked me if I was going to "gain any more weight?" I thought that was an awfully rude question. I know that they want to make sure girls will fit in their dress, but there is a more polite way of asking, and I am not overweight either! Anyways, I told her that I was getting married soon also, so if anything I would be losing weight. She replied with, "Oh, so your friend here is getting married, and you thought it looked like fun too?" I was actually engaged first, I wanted to call the manager or be rude to this crazy lady, but I kept my mouth shut bc I wanted to be a good bridesmaid. Anyways, she insisted that I buy a size bigger than I normally am. Since I knew I was only wearing the dress once anyways, I said sure, whatever. Turns out I was right and the dress was too big. I think they were hoping they would get my money to alter it, but I took it elsewhere. The dresses arrived about 3 weeks before the wedding in the wrong shade of pink. I actually didn't know this until the bride informed me after she got back from her honeymoon. She was really upset about it at the time, but luckily the color looked fine with the rest of her colors. I was just shocked by the service at this place, especially since they knew I was engaged and a possible future customer. I did not buy my wedding dress here and will not have my bridesmaids get their dresses here. I would not recommend this place to anyone, unless they enjoy being insulted by a crazy lady.

Recommends

shannakt77

Joined 7 years ago

Best Bridal Shop in Portland. After having a horrible experience at another bridal shop in town, I was recommended to go to Tower. I was in a time crunch for my destination wedding and had two weeks to get a dress so I could get it altered and on a plane. I had orderd my dress at the other shop 7 months ahead of time and they took my money and never ordered it!! I arrived at Tower bridal by myself, there were two wedding parties being waited on, and I was given just as much attention as they were. The staff was very understanding and apologetic for my situation at the other shop. The owner was a total sweetheart. She found the exact same dress and she ordered my dress and it was there in 7 days. It took one day to alter, basically cut off the train so I wouldn't drag it around the beach. She made me a very happy bride. I felt like I was at a relatives store. She gave me a big hug and wished me the best. I had a simple wedding, barefoot on the beach in Hawaii and my dress was perfect. I couldn't recommend this store enough.

Recommends

sassysuzy

Joined 5 years ago

Tower Bridal is Dazzling. Please don't believe the negative reviews that are posted on this site and no I am not affiliated with any bridal shop or in the business. Give this shop a try especially if you are interested in buying last years styles. Great prices and very beautiful and quality gowns for your special day.

I am getting married in July and bought my dress at Tower Bridal for only $99! I was amazed by the extremely helpful service and how beautiful they made me feel. I really can't believe the other reviews because I had a wonderful experience picking out my dress. Trying them on by myself for 4 hours and leaving right before they closed. I didn't feel pressured in anyway to leave or to buy a dress for full price. I also ordered my bridesmaid dresses there and got a confirmation and estimated arrival date for them. I didn't need an appointment for trying on bridesmaid dresses either. I feel like they are a great location to check out. However, maybe the "Bridezilla's" might want to check out a different shop.

Doesn't Recommend

nhonzel1

Joined 5 years ago

HORRIBLE DRESS SHOP!. Ok - I am not an employee of a dress shop nor am I affliliated with the wedding biz at all but I must say that Tower Bridal is a total nightmare store and if you decide to get your wedding dress here you are definitely taking your chances. My sister purchased her dress here and after she paid she received the worst service imaginable. So much so that all the bridesmaids got their/our dresses from Charlotte's in Beaverton. And I second the comments on the owner - she is an absolute wretch of a business owner. Rude, indignant, passive aggressive and surly! I don't like the fact that people in the biz need to write fake reviews just to earn their own business but the negative reviews for this shop are spot on.

Recommends

Sucku

Joined 5 years ago

I agree with MissBliss28. I've never been to Tower Bridal, but I would most def not take ANY advice from "MissMel5". She does work for Tres Fabu. She has several names on Citysearch (most of which are used only one time to review Tres Fabu). If you haven't noticed, she likes to insult people's appearance ("Harry Potter Glasses", "Bad Hair"). She is an immature TWIT that does not belong working with brides. The fact that she is still working for TF makes it appear that she is just as dishonest as her employer. Either way, try Tower Bridal out for yourself, and don't take any advice from the know-it-alls that give glowing positives to TF.

Recommends

missbliss28

Joined 6 years ago

check it out. MissMel5 works for tres Fabu and was paid to write a negative review for Tower. Don't listen to it. She also was paid to write a fake positive review for T.F. (which I can tell you absolutely hits rock bottom). Everything she said about Tower was ACTUALLY true of her place of employment, which is why she found it so easy to write the review.

In all honesty, I haven't been to Tower, but if someone who works at TF hates it, then I'm sure it's good., because I HAVE been to the other store and had AWFUL experiences there. I'm STILL trying to get my money back from them after they defaulted on delivering my dress 5 months after it was promised to me.

Check out Tower and make up your own mind.