Doernbecher Pediatrics

02/01/09

Terrible Communication and Attitudes

by TSchulte97

I agree with the DaisyArterberry review. Our son was just released from Doernbecher after having surgery. For being one of the top rated children's hospitals they have very poor patient communication and most are very rude. I'm not sure if it because we were referred to the facility by Kaiser Permanente or if it?s just the nature of the politics in a large hospital. Out of the three days we were there we had only one nurse that was just nothing but excellent. She sat down with us and answered the questions that she was able to answer and didn't just say I don't know like the others did. The staff (CNAs and desk clerks) was rude and seemed to be "put out" when you asked for something.

Communication between the residents and the Kaiser surgeon at OHSU was very poor, I believe partially due to the resident?s heads being so inflated. We spoke with three different residents to find out what is going on, which is fine. When the surgeon came to our room, which was much better and more down to earth, to discuss what was going on, he didn't know of most of the symptoms that were occurring, due to lack of communication on behalf of the residents. We were also told by the resident's that the procedure was going to be done laparoscopically but the surgeon told us just before surgery that it would be done a different way because laparoscopiy has more of a risk then the way he wanted to do it.

Just to compare, we started out at Kaiser Sunnyside ER and that was a wonderful experience. The ER Dr. was very helpful and quick to discover what was going on. He communicated with us every 20 minutes about what was happening weather it was just saying we are talking with the OHSU or the results should be down shortly. I didn?t think knowing little things like that would help make the process smoother but for us it sure made a difference.

06/23/08

Horrible

by DaisyArterberry

Doernbecher's has slacked in their duties over the recent years to provide excellent education to residents. Many of the staff professors are far below par. Evidence of these facts is in the lowly numbers O.H.S.U. . has recieved in many recently conducted surveys. Doernbecher's is poorly ranked in surveys of patient care. The worst department our family has experienced is pediatric surgery. The hostilities and bickering between surgeons is gossiped over to the extent their contempt and disorder affect supportive staff. Our son was injured due to the lack of communication between residents, fellows and surgeons because during patient consults they all couldn't get along. In addition, our concerns of our son's pain and suffering were dimissed by the house neurosurgeon. A year later, after leaving Doernbecher's,

our sons condition was cured, by a simple adjustment to his shunt.

I did not read there is an objection to Children's Hospital that are also teaching institutions. I believe the point and from we experienced first hand, is, Doernbecher's does not provide quality professors and recruits less then stellar interns. One other issue we have with Doernbecher's (Especially being a non for profit entity) is if you happen to have poor insurance you get residents in the general pediatric clinic. Should you have excellent insurance, you may choose a faculty m.d. There is so much WRONG with this practice. We have had need to have follow up surgeries performed, which were conducted by private practice specialist at , Legacy Emanuel Children's Hospital. The evening before our first surgery, the anesthesiologist from Legacy, who would be personally attending my son telephoned for a private interview of history to gain acquaintance with my sons needs. The pre-op and post-op areas were completely superior to our numerous expeiences at Doernbecher's. We would never attend Doernbecher's again.

• Pros: Great nurses

04/11/08

A Wonderful Facility For Children

by Cycler21

I read the previous review by Millyabella, and I do agree with one aspect, it is a teaching hospital. Other than that, I disagree with almost everything else. My child had surgery there recently, and I can't praise Doernbecher Children's Hospital enough. So the reviewer didn't like a teaching hospital. Believe it or not, Doctors do have to learn! They are not born specialists in pediatric medicine. I found the staff to be utterly professional, and the care they gave to be some of the finest I have experienced. We were kept involved and informed from admission desk through discharge. I knew every nurse by his/her first name, because they all came over and introduced themselves, and took the time to talk with us and learn about my daughter. Every doctor in my daughter's care was courteous, polite, and took the time to make sure that my wife and I knew everything that was being done. The facilities were clean, neat, and everything was easy to find. I can't speak for parking, but I will say I got there at noon on Friday, and found ample parking in the parking structure that took about 2 minutes to walk to the entrance. I'm sorry that Millyabella did not enjoy his/her time there, but I have nothing but praise for this institution. Perhaps he/she can tell me where to find a Children's Hospital that is NOT a teaching institution. I would not hesitate to take my child back there, and would recommend it to anyone. And no, I do not work there.

• Pros: Wonderful Staff, Can't say enough
• Cons: It can be difficult to get to