Haggis McBaggis

Great Selection & 5 STAR Service. I had heard from my friends and co-workers with children and / or infants that haggis mcbaggis had an excellent selection for great shoes, as well as great service. Plus I'm a fan of supporting our local small business owner VS big box retail. However, I won't sacrifice value and customer service.

My back to school buying experience was absolutely amazing. Their selection of great shoes exceeded my expectations. Their friendly staff was awesome. They were pretty busy, so I did have to wait a few minutes, but their staff were clearly engaged in making sure all of their customers were well attended to. Long story short, I'm sold on haggis mcbaggis and would recommend them to anyone who appreciates value, a great inventory selection, and customer service.  View Less … View More

Great customer service, very friendly & knowledgeable. I have been a customer of Haggis McBaggis for several years now. My son is Autistic & shoe shopping with him is a challenge the staff at Haggis McBaggis has always gone above & beyond to make our shoe buying experience wonderful. I would recommend Haggis McBaggis to any one that is looking for a great kids shoe store.

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Great Selection/Poor Customer Service. On November 7th 2010, I went into Haggis McBaggis to purchase shoes for my young children. My eldest son was able to get a pair of winter shoes that were in stock. My younger son was sized and the retail clerk communicated that the shoe was not in stock and would have to be ordered. I clearly communicated that the shoes had to arrive prior to Thanksgiving Day so he could be dressed for the event. The clerk communicated that the shipment would arrive within 7 days of purchase and she would notify us when it arrived.

Approximately a week later (November 14th) on the way back from work I decided to stop in and obtain my sons shoes. The clerk had not called yet so I assumed it was just an oversight on the customer service end as I was expecting a call from her with an update on the shoe status. I was told the shoes had not arrived yet but to check back in a few days. Approximately a week later (November 21st) my husband decided to stop in with my son to obtain status on the shoes. At that time the same clerk communicated that there was a mistake that had occurred with the wrong shoe size ordered and that the shoes would have to be ordered. She was unable to give a “status time frame” because she was unable to contact the owner. The shoes never arrived for our Thanksgiving event, three weeks from point of order.

On November 27th I decided to call the establishment to express my disappointment and frustration with this situation and the fact that my son still did not have his shoes. In fact I communicated that I was on my way to purchase shoes for my son at Nordstrom. I spoke with a lovely young woman that was extremely apologetic to the circumstances and acknowledged my concerns.

Approximately fifteen minutes later as I was heading towards Nordstrom I received a phone call from the original sales clerk that took our original order. This conversation was handled in a very different manner and as I concluded our conversation – I was furious with the lack of response and customer service approach. She stated that she "took the order size down correctly" but it was the owner that misread the size and ordered the wrong size. Furthermore she stated that she had told my husband she was unable to give a status because "the owners were in Hawaii and she had no way of reaching them for order status". When I told her that I didn't give a damn that the owners were in Hawaii - my son still did not have his shoes (Thanksgiving came and went) and I was no longer going to use their establishment - she said “Well we are not perfect – we make mistakes - and we understand if you don’t want to utilize us anymore that is your choice”. While they may have a great selection - customer service is critical to sustaining any long term customer. This experience was so disappointing that I felt it was prudent for anyone considering patronizing this establishment to receive honest and fair feedback from a customer that has been supporting this establishment for more than five years.  View Less … View More

Expected more, but still nice. I love a huge selection and was expecting more based on what I was told about this place. That being said, they do know there stuff and stock quality goods. Those goods will cost you, maybe even more that they should, but still a solid place to shop.  View Less … View More