Caprial's Bistro & Wines

02/15/09

Unprofessional and a let down!

by Barnett4

The host and wait-staff were unprofessional from the start. Once the host greeted my wife and I, we informed him of our reservations. The host stand there looking over what we believe was a short list of names and talking to other staff member (never acknowledging us), We believe trying to make a discussion on where to sit us. After a minute or two past, my wife asked the host should we can back. He answered no. The other staff member he was talking finally said, they would have our table ready in a minute. I would also like to mention, looking around the restaurant there were four empty tables. So the other staff member (not the host) finally after other few minutes said that our table was ready and follow her. We followed her to only find that we would be seated in the back of the restaurant. In some small hole of the restaurant, where they must do cooking classes or something. We were very disappointed that we were not asked if where we were being sited was acceptable. That was only the beginning. The wait staff never and I do mean never ask what we thought of the appetizers or the meal. By the end of the meal I was hoping the wait staff or the host would ask what we thought of the experience, but no such luck. The host failed to even recognize us as we left. Besides the unprofessional staff the food was good and poor. The duckling entree was good and the pork chop entree was poor. Needless to say we will not be going back or recommending the restaurant to our friend and family. A very big let down.

• Pros: The duckling entree
• Cons: Unprofessional staff

02/15/09

What is all the fuss about Caprial's??

by lishka

I rarely write a review for something and usually when it is outstanding. I have been wanting to try Caprial's for years so I made reservations for Valentines Day. I am the type of person who is a - not a really picky eater and b - very forgiving of the wait staff and I typically tip at least 20%. We were disappointed with our experience there. First of all - they sat us way way back in a little room right next to the stove where the "show" is filmed. There was a kitchen door right there as well, and the stove kept igniting spontaneously throughout our meal. They tried to seat a party of four in a tiny space behind us and THEY refused the table.

My observation here is that in order to make more mone - they used the back room as overflow and it would have been better not to take reservations as we looked around at the couples in that little room - we kind of all looked a little bemused. It was a little like being glad you caught the bus, but then having to stand up the entire ride home!!

The cocktails were ok - being a cocktail person in a town with lots of interesting cocktail bars - these were no great shakes. The appetizers we had were fine, but not outstanding. We both ordered the same main course and when it came mine was piping hot and his was stone cold. He told the waitress and she laughed and remarked that she wondered why his plate was so cold to the touch and mine so hot! DA! And, lastly, we had to wait quite a while before another waiter noticed our visa card sitting there - at the edge of the table. Honestly, I do not see what all the fuss is about Caprial - I can tell you when we want to got to a pricey restaurant again - it will not be this one.

• Pros: None that would entice me to go back
• Cons: nothing outstanding

01/31/09

Caprials! One of my favs!!

by JCEdythe

Caprials is on my all time fav list! Love going for special events or just a week night out.

My husband and I had a wonderful meal on our Anniversary /New Years Eve. Meal and service was excellant as always. My steak was devine!! Beverage too!