Hotel Monaco Portland - a Kimpton Hotel

09/20/08

Awesome staff, beautiful rooms, great stay

by turtleshell at Citysearch

I was bowled over by the service and the lovely appearance of their lobby and guest rooms. Highly recommended for everyone! They even gave my kid a goldfish in a bowl for the two nights we were at the hotel! (The goldfish's name was Gary - how cute!) Art the Lobby Dog is adorable and clearly loved and well-cared for by the staff. The restaurant Red Club has just been renovated and the food we had for breakfast was great. The location is also very handy for local restaurants and shopping. One front desk clerk gave us amazing lunch and dinner recommendations and seemed to know the city very well indeed! We very much appreciated the personal attention and will definitely be back next time we are in Portland!

09/18/08

Permanently stained my wedding dress

by becca914 at Citysearch

Okay, let me be fair. Their front desk, room service, and valet was exceptional, and we really received out-of-this-world service. Honestly, some of the best service I've ever had at hotel. The one-star rating is because housekeeping lost my wedding dress for a period of time, and then it was returned to me stained.

Coming from out of town, my wedding dress had been carried on the plane, and I needed it steamed the night before my wedding. No big deal, right? I had them pick it up around 3, and when I returned from the rehearsal dinner at 9, it wasn't back in my room yet. Long story short, it had been placed in another bride's room, and it took them over an hour to locate it. The next day, when I put it on, there was a black ink stain on the upper left part of the dress (right over my chest) that became apparent to everyone. It was the size of a pen mark. It wasn't huge, but because my dress was satin, it was noticeable on the texture. Because of the timing, there was nothing we could do, and I had to move on with my day.

I did let the hotel know after the fact, and they gave us a coupon for a one-night stay, which corresponded to the excellent customer service I had received during my stay there.

I have since had me dress cleaned by a nationally recognized dress preservation company, and the stain didn't budge, which stinks.

Moral of the story...don't let them touch your clothes, but still a great place to stay.

• Pros: rooms, amazing customer service
• Cons: Housekeeping...don't do any laundry service with them!

08/14/08

Good for pets

by mikemartello at Citysearch

Good for pets. Noisy. Busy. Good staff. Old people should ask for a quiet room. On a busy street. O.K.