Nicholas Ungar Furs

05/28/08

Worst customer service anywhere, outrageous prices

by jillnat

I inherited a fur from my aunt who died last year. After a winter of wear, I brought it to Ungar Furs for some much-needed repairs, and I have never been treated so shabbily in my life. The older gentleman (I did not get his name) really needs to retire. He was gruff and tried to hurry me even though there were no other people in the store at the time. It felt like he was doing me a favor. The younger guy was calmer but didn't really seem to know what he was talking about.

In the end I did not leave my fur with them because their fees for repairs were way over what I felt the work was worth. They also could not tell me when I might get it back.

When I got home and decided to write this review, I did a little research to see if my experience was unique, and I came across the article about Ungar Furs paying a huge fine for selling illegal furs. I can't say I'm surprised. It's a wonder people like this are still in business - terrible customer service, ridiculous prices and no respect for the law.

I will not be back!

• Pros: Can't think of any.
• Cons: Bad service, high prices, guilty of breaking laws