Abraham's Fabric Cilnic

I brought my dry cleaning to Abraham's for over three years, and they were fine as long as nothing went wrong. But recently I bought a new suit, wore it for one business trip, and then had them dry-clean it. I didn't inspect the bundled suit I received back but later realized that it was a totally different jacket.

Here is where I started to become seriously disappointed with these folks. They first suggested that it could have been Nordstrom's who made the mistake, as Abraham's has a "system of tagging" that wouldn't allow that. After I went to Nordstrom's and ruled out that possibility since Nordstom's doesn't sell that brand of jacket, they agreed to look for it. They had me return every week for three consecutive weeks, each time not recognizing me as a came in and then asking for another week to look. After the fourth week of looking, they said they couldn't find it and reminded me once again that their "system of tagging" wouldn't allow for that mistake. They then said that although I seemed honest, they can't just take responsibility for it since people sometimes try to scan them.

People make mistakes in business all the time. As usual, the most disappointing thing is not the mistake but how they handle it. Unfortunately, although I reminded them that I was their loyal customer for several years already and it should be very clear to them that I wasn't trying to scam them, they made no serious attempt to rectify the situation. They knew it was a fairly inexpensive suit that came from Nordstrom's Rack, but didn't offer any portion of trying to get it replaced. They didn't even offer dry-cleaning credit.

Overall, this is highly disappointing experience with them and I don't plan to return. They gave me contradictory responses and did everything possible to avoid admitting any responsibility. Little do they know that I bought that suit for a new position involving lots of travel, and my dry-cleaning volume was about to triple. Hopefully this experience is helpful to potential customers out there, and if anyone has any strong recommendations for a dry cleaner in the NE or downtown, I'd be appreciative.…