Echo Audio
Portland, OR 97205
Phone: (503) 223-2292
- Hours:
- Mon-Fri 11am-6pm, Sat 12pm-5pm
User Reviews for Echo Audio
04/26/2008 Posted by MountTaborGuy
I thought I needed to buy an expensive piece of equipment but it turns out there was a way around the purchase. They pointed that out and lost the sale! But they sure earned my future business.
Pros: honest guys, good customer service
Cons: parking (downtown)
04/25/2008 Posted by ArtKyle
Customer service...what does that really mean. Most retailers believe that it has something to do with great salesmanship or making the buying experience pleasant...all good and well. But not enough for some...that's where Kurt Doslu and the folks at Echo Audio come in. I'm an audio nut of 30+ years and even at the best stores I've been in there is always a distance between the sales folk and you...just a bit of mistrust that you might break something or that what you're trading in may have been in one of their friends apartments last night...not these folks. Friendly and helpful doesn't cut it for a description. There was a problem with an amp that I bought and Kurt bent over backwards to make it right...never seen service like that before..ever. Offered door to door delivery of a replacement piece while apologizing for the inconvenience...what inconvenience? It's difficult for me to even find the words to describe what a great experience working with this crew has been. In the end I have a great audio system that Kurt made happen...why? Because he stuck with me until it was right...period, and never did I feel like I was a bother to him. It's easy to provide good service when everything goes smoothly...you find out who's really who when the road is little bumpy...Echo Audio...the best in the business. If you are in the market for an audio system, used or new, do yourself a favor and visit Kurt at Echo...you won't feel like a customer...you'll be among friends.
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