London Grill

05/11/09

Overrated (clap clap clap)

by aleva8 at Citysearch

Went for mother's day. What a mistake. Ridiculously overpriced food. Out of a large group, I was the only one that liked the appetizer. Most of the group took a couple of bites of their dishes and left the rest. One had a cream soup and commented it had the consistency of warm cream cheese.

The Entrees were a slight improvement over the appetizers but not much.

Bottom line, the group entered hungry and left the same only with a lot less money. I would compare the restaurant to Stanford's but with a quieter atmosphere, worse food and triple the price.

For the price it gets 1 star. If I spend $60 for myself on dinner, it better be exceptional and this place wasn't even close to mediocre.

• Pros: the service
• Cons: the food, the prices, the chairs, everything else

11/14/08

Better than the Ringside on burnside

by 2105 at Citysearch

I made my reservation on 11-13-08 over the phone for my 26th anniversary at the ringside on burnside. . I arrived at the Burnside location, valet my car, stood in the entrance for about 5 minutes. A pretty lady asked my name then checked the computer for my reservation. Another gentleman approached me and stated The person that took the reservation over the phone did not make them for the burnside location. I stated I did not know there was another location as I always ate here. I asked if they could correct the mistake. I was told no, it would be an hour wait to seat my wife and I. But they could save the reservation for the other location. I declined. I then left quite mad as they ruined my anniversary at this point , it was 7:17 in the evening and I had to find another place to eat . I was driving east down burnside trying to decide where to go. I used my wife?s gps to find my next destination. I called the London grill at the Benson hotel to see if they had a table. The answer was yes . I was pleasantly surprise the food was much better, the service was impeccable. If anyone has the same problem you know where to go

Anthony R.

• Pros: Great food and desert
• Cons: none

11/11/08

Wedding Nightmare

by sff00die at Citysearch

My friend held her wedding and subsequent brunch at the Benson. Brunch was horrific at best. 1 server for 24 people with a horrible back waiter. Server yells asking how many mimosas/bloody marys throughout the entire brunch. I told the Benson event coordinator that some water upon arriveal would be nice. Nothing happened. I told the front desk manager that our concerns about the horrible service were not being addressed. She sent the food and beverage manager. After 15 minutes and more yelling by our server the F&B manager arrived. He said "I just got here" after I explained all my concerns. Sorry for your lack of internal communication but that's not my problem. There should have been another server or at least a professional one. It was like Denny's servers in fancy clothes. I manage restaurants and was shocked at the utter lack of concern that management demonstrated. Food was okay. My over medium eggs were over easy. Those who got eggs benedict were surprised to find hard poached eggs smoothered in thin layer of hollandaise sauce. Food was warm not hot. There were no condiments on the table so after 3/4 of our meal was finished some hot sauce appeared. Hello Benson - maybe with the economy they way it is you should perhaps ask your staff to be a tiny bit professional. Your F&B manager did absolutely nothing to remedy the situation! Perhaps your staff shouldn't yell in a private room - maybe walk around the table and ask people what they would like (like a normal restaurant), if your servers suck-coach them! It's a reflcection of your poor management! Don't hold any special occasion there unless you want an auctioneer on your most special day!

• Pros: None
• Cons: Can you cook an egg?, service, food, F&B manager horrible