US Outdoor Store

Recommends

Jules D

Joined 2 years ago

My Favorite Store In Portland. If this store ever closes down, I might cry real tears. The employees are very helpful and treat you like family. They have a huge variety and their prices are generally better that any competitors in town or on the web. If you live in the area and haven't stopped in, you MUST! You are missing out on one of the area's best treasures. Btw- top floor has a clearance section you have to cruise while you are there. Love, love, love it!!!!

Doesn't Recommend

BHiny

Joined 2 years ago

Greasy Kids Stuff. This place is a stink hole. The only reason they get 1 star is because they seem to be a few bucks cheaper than other stores. Good luck w/ that though. Once you walk out the door your on your own. Do yourself a favor and buy at a reputable store like REI. Also, if you do insist on shopping here, make sure you take a shower after you leave.

Recommends

Motivemd

Joined 2 years ago

SHRED HOMIES. shred homies are cool this place is the closest thing to a core shop

Recommends

somadavis

Joined 3 years ago

Huge.. After reading the online reviews for this store I was skeptical to go in there. Yesterday we were in the area and I went in there anyways. I thought the staff was really friendly and their selection of jackets was huge. I'll go back.

Recommends

IMAGOLFER

Joined 4 years ago

BEST SKI SHOP IN PORTLAND!. These guys are the best around when it comes to ski gear! Great selection, knowledgeable, and very helpful. The owner Rob is a fantastic guy and really knows how to run a shop (the store has been in business for over 50 years) Ask for Dave Jaffee and he'll take good care of you! Highly recommended!

Doesn't Recommend

RobertMcGee

Joined 3 years ago

good location high prices and a strange policy. We were asked whether we were "finding our way", "get along" or "need any help" by about every one of the -felt- 20 sales persons. Before entering the lower floor they took our backpacks away... obviously to keep us from stealing a tent (?), backpack (?) or anything. It felt strange since I haven't witnessed something like that so far in the US and we were not a second unattended and the only costumers in the store at the time.

We felt uncomfortable and left soon without a purchase.

They might be pros they might have a lot of stuff but I won't come back.

Doesn't Recommend

nm1234

Joined 3 years ago

Customer Service FAIL. I have bought two snowboards (1 complete set-up) from this store. The customer service every time was non-existent to fair most of the time. I had to bring in the first board I bought because it was delaming within two weeks of buying it. The sales associate demanded to know "what I had hit, what I had done to the board" to make it delam. Nothing, no impact damage was along the edge to give anybody this idea. The last time I was in that store I was looking at getting a new pair of snowboard boots. I eventually got the attention of 1 out the 3 sales staff standing just a few feet from the boot wall to ask a question about the different models. The snide response I got was enough that I have vowed never to step foot in the store again. If they think they are too good for my money, they're probably right, there's too many other places to spend it in Portland without getting treated like crap.

Recommends

VSS

Joined 3 years ago

for the outdoorsy person. Great place for snowboards.

Recommends

DJClimber

Joined 3 years ago

They have all the brands I like. Always the best selection around-Thanks

Doesn't Recommend

cee8888

Joined 3 years ago

and I wanted to like this store .... I wanted to like this store -- great downtown location, good selection. Has everything going for it, right? Not quite.

As I visited this store a couple times throughout the Fall, looking at men's jackets, I noticed that no one wanted to help me -- the sales jocks would congregate in a corner (in the front of the store, to the right as you walk in) and talk amongst themselves. Well, the last (and final) time I visited, just after Christmas, I happened to hear what that fine crack sales staff were discussing on that particular day, as they were not helping customers. Was it jacket performance or the new powder on Hood? Nope -- they were each taking turns running down & complaining about customers. At one point I looked over & said, "I can hear you," whereupon one employee simply said he was going to take his break & left the little diss session. Attention US Outdoor Store customers, the employees here have some very interesting opinions of you, and none of it is flattering.

One other note about my post- Christmas visit. I was hoping to score a nice little markdown -- maybe a token 10-20% off a Northface or Arcteryx jacket. It's a recession, right? Nope. Not a sale sign in sight. I asked one of the salespeople if they had any sales or promotions & she said I should 'ask the front desk.' I did. And I got a big blank stare in response.

I took my wallet chock full of Christmas money & scampered out the door.