09/23/09

The Best

by mob7360

My wife's two rings (both designed and crafted by Thomas) have quite a story in their design and crafting; and are only as great as they are due to Thomas' craftsmanship, skill, and character, which are all considerable.

I was deployed to the middle east when I decided to find a suitable ring for my fiancee. After extensive research spanning four months, (starting out at pricescope-dot-com and branching out throughout the sprawling miasma of information on diamonds and rings available on the net) I contacted the head of EightStar diamonds and was enormously impressed with the personal service and excellent diamonds available, and purchased an amazing stone. The president of EightStar personally recommended Mr. Jones of Jones and Jones Jewelers as being the finest jeweler available to set an Eightstar.

I contacted Mr. Jones and requested a Tiffany-style custom setting in platinum. He replied promptly and was exceedingly helpful in offering suggestions that transformed my original idea into a stunning piece. The six prong basket was set significantly lower into the band (which was worked to include a subtle knife-edge bevel with bracketed on either side with masterful pave work circumstantially) to protect the diamond while still showing it off. My wife finds the design practical (we're very active and this prong setting protects the table facet as well as the girdle very well) as well as much more attractive than the typical Tiffany style setting.

The wedding band was crafted by Mr. Jones in less than 4 weeks completely customized for my wife's hand and the palladium was so well polished that it's virtually impossible to tell that the two rings are different metals.

Mr. Jones updated our appraisals for each ring for free, re-sized both rings for free after my fiancee's fingers decided to shrink a size.

Kim tracked our packages stage by stage and helped me locate the package when USPS made a huge mistake by shipping the package to the wrong office and not securing the package upon delivery. She found the package and led me right to it with updates every 30 minutes.

And to top it all off, I haven't been able to find more reasonable prices for that level of craftsmanship and service anywhere.

If you choose Jones and Jones you will be in the hands of a masterful and benevolent craftsman and his unbelievably attentive partner and wife.

• Pros: Not a better jeweller can be found

04/22/09

Fantastic Customer Service and Great Price

by cherbo59

I recently took my grandmother's engagement ring to have it resized. While there, I asked Kim about repairing or possibly resetting another ring my late husband had given to me 20 years ago. The ring needed a lot of work. Kim found almost the exact same setting and it turns out that it was cheaper to purchase the new setting than try to repair the original. I can't say enough about the awesome customer service and the great price. I will definitely recommend them to others and go back myself.

• Pros: Customer service, quick turnaround time, impeccable work
• Cons: NONE

03/05/09

Ask for Kim, she makes dreams come true!!!

by beckyburks5

I will never take my jewelry elsewhere. Kim and Thomas are home town folks in a down town setting, with elegance and class to match. I often visit the store just to check out the latest in Tom's beautiful creations. Breathtaking to say the least and fairly priced as well. They clean my rings and ear rings for no charge and sized my wedding ring down 2 whole sizes with no residual clues of any alterations. Conveniently located on the first floor of the Star Park parking garage at the corner of 6th and Alder, and only one block from Pioneer Square. So to justify my 5 Star rating...... Great location, plenty of parking, malls and eateries near by and last but not least; the commitment to a job well done at a reasonable price.

• Pros: lower level of parking garage makes parking a piece of cake. You dont know customer service till you meet KIm