Shopping >Sharper Video & Audio Svc
DON'T USE THIS COMPANY--you will regret it. I took a DVD player in to be repaired in September and made the required deposit which was to be applied toward the repair. After two months of varied excuses (can't locate the part, it's on backorder, tryng another supplier, found a supplier, part will be in next week, should be ready in a couple of days, etc), I went to pick up the unrepaired DVD player after being assured I would get my deposit back (I was told the manager had approved the refund). I had not requested the refund, it was offered--twice. This seemed completely reasonable, since they could not provide the service I contracted for. When I picked up the DVD player, the manager was busy, and I was told the refund could not be done at that time, but it would be done later today. Four phone calls later I was told by the manager that he would NEVER refund a deposit, and his men would never say that they would refund a deposit, and under no circumstances would he refund my deposit. I will be reporting this company to the Better Business Bureau. Don't be naive--read the reviews and pick another repair service.
I used these guys because they service Lowe's extended warranties. They take forever to get anything done, it has been three weeks since my washer stopped working and it is still not fixed. I would recommend passing on the Lowe's warranty altogether considering any savings was already lost from the three days I had to take off from work to accommodate this company and its faulty scheduling process.
Sharper Service Solutions replaced pump assembly on dishwasher and failed to reconnect drain hose properly. As a result water damage to wood floor and cabinets. Called company for resolution and was told by the manager (Paul) â??They did not touch drain house during service and did not cause damageâ??â?¦.HOW DOES ONE REPLACE A PUMP ASSEMBLY WITHOUT DISCONNECTING THE DRAIN HOSE???? The hassle this company has put me through is unbelievable. A ZERO star rating for this company would have been to gracias. Never again will I use or refer any business to this company.
Doesn't seem to be very experienced with kitchen appliances.
We got a 4 year warrany with Lowe's a year and a half ago. When we called to get two of our appliances fixed, Lowe's assigned us Sharper Video.
Lowe's scheduled us for an afternoon. Sharper Video expected us to leave the ENTIRE day open for them (8-5). When we couldn't do it for 1.5 hours out of that time, they made us reschedule another day. When that day came, they told us sorry and scheduled yet another day because they overbooked the day. Scheduling was a nightmare with them!
Then the first guy came out. He correctly diagnosed the oven problem (quite easy) but grossly misdiagnosed the dishwasher saying we needed a new filter. They put it on order and we had to go through their painful scheduling process once again.
A DIFFERENT guy came out after that. He fixed the oven but when it came to the dishwasher, he told us about how the first guy was wrong and that he would investigate. He told us he would call us a day later. 5 days later I had to call them and they said the warranty wouldn't cover it because we had put fondant in the dishwasher and it made everything dirty.
This couldn't be the case and so, fed up, I called Lowe's and registered my complaint and asked for a new company. The new company came out, knew immediately what was wrong, fixed it (and fixed the parts the Sharper guy replaced incorrectly), and explained to us how to fix it in the future.
Conclusion: Shaper Video should stick to what they are good at (TV and Video) and leave kitchen appliances alone!
I'm surprised their still in business!!!. 4 months ago my husband bought a LG plasma tv (discontinued) so it was a good price! We turned it on and it worked for about 2 minutes. 1st time Sharper Video came out, they looked at it and said, they would have to come back with the right part. The 2nd, 3rd, and 4th time they came back with either no part, a damaged part, or the wrong part. Then they "fixed" what was wrong but found "another" issue. So they tell us we have to replace the entire panel. Which I think they screwed up because now their are lines running through our screen that wasn't there before. They tell me the panel is on back order. Then they say it finally came in only to call the day before leaving a message cancelling the appt for the 3rd time. I am in the warranty service company from hell never to have my tv fixed and to suffer the ongoing scheduled or "cancelled" appointments for all eternity. How can it take 4 months and 6 visits and 3 cancellations to fix 1 TV!!!!!! I can't believe LG has such a crappy warranty company backing them! F- for this company in my book!
Short version: They were superb even after I panicked reading the reviews on this page.
Long version: We've had the drain pump replaced on our Frigidair dishwasher twice under the original manufacturer's warranty. The dishwasher was full of water again (not draining the water). My wife called the number on the Lowe's receipt and was routed, not to Frigidair, but to Lowe's service. She pointed out that this is the third time this has happened, and shouldn't this be considered a lemon? They said the first two failures were on the original manufacturer's warranty. They have no record or those problems since Frigidair delt with them. Now to be considered a lemon it has to fail the same way FOUR MORE times! Needless to say my wife was a bit put out. She said to schedule an appointment and they said we'd receive a call from the repair facility. Sharper Video & Audio Service called the next afternoon (Tuesday) and said they'd have someone out on Thursday of this week to look at it.
When I got home (on Tuesday) she told me about this and said she almost ignored the call because the caller ID had listed it as Sharper Video & Audio Service. I thought that name was quite odd for an appliance repair facility, and thought about that as I walked the dog. When I returned from my walk she said she had received another call and that they couldn't be there on Thursday because they were overbooked for that day. My wife pointed out that I had already disassembled the hoses and blown them out (just in case something was lodged in the line). The lines were clear so we knew it had to be the pump. They agreed and said they would just order the pump and call us to schedule an install appointment when the part came in. (Wow they trusted my diagnosis.) I got all this news when I returned from walking the do. I looked them up on this site. Needless to say I panicked a bit. The reviews on this site paint them as inept. I called Lowe's and pointed out my concern saying I really didn't want someone who "always wanted to repair a dishwasher" learning on our appliance. They said they couldn't do anything about it at this point since they could see that a part had already been ordered. Really? My wife had only hung up the phone 90 minutes ago and not only had the part been ordered, but it was in the system to the point that a person at Lowe's could see it? Now I was a bit impressed.
Wednesday they call and leave a message that they will be out to install the part on Friday. They said they would call at 9AM and give us a two hour window. On Friday they called and said they would be out between 2PM and 4PM. At 3PM the repairman arrived. He replaced the part checked that all worked correctly, AND helped me figure out a design change (inserting some screen door screen into a gap that lets matter get up to the pump and damage it). He was very knowledgable, very nice and very comfortable to be around. The only suggestion I would have is that they change their name to Video, Audio, and Appliance Service!
Sad place for my Pioneer to get attacked....
Called Pioneer USA to check on the closest authorized service center in the Salem-Portland, OR area. I got the worst tech around.
I had a snap-popping noise in the headphone section. It cost me $185 to fix this but it took 3, one hundred miles trips to get it done plus 6 hours of my life (driving) and $92.40 for gas.
All this & the tech savaged my $1000 Pioneer. He hit the front LCD display with a screw driver point. Scratched the front face below the door. Replace the case cover on wrong and bent it up in several places.
He let the screw driver slip 3 times & scratched the paint around the case mounting screws. On left-side he left a large scratch.
He fixed it once but didn't, replaced wrong part. Fixed it again but didn't. Tried to convince me it was working, a BS artist.
I found the Pioneer decoder section was completely non-functional. Returned to repair & fix the damaged he caused. Management looked at the unit and said bad luck but we're doing nothing for you.
HOLE IN MY FLOOR AND EXTREMELY RUDE!. Don't use this company! Lowes sent these guys out. The man who came to my house was very unofficial. Didn't tell me what he was doing and didn't give any information unless he was directly asked. He was on the phone 1/2 the time he was here. Almost left without fixing the problem but I moved some things out of my closest so he could get into the cross base. He acted like it was too big of a deal and that my husband could do it. Lastly left a hole in our floor (from taking the dryer out of it's original spot) and one of the legs the dryer stands on is still crooked. I called the company and Paul, the son of the manager, (Jeff Manning) returned my call after a few days. He immediately told me that there wasn't ANYTHING they could about the hole in my floor because I didn't call right away. He was extremely rude. He didn't even ask me what happened, how big the hole is, nothing. I asked for the managers name and number. He sarcastically told me his name... I said O... it's your dad.... how nice. He also told me that he rarely listens to his voice messages and that it would be practically impossible for me to get ahold of him. I really can't say anything good about this company. This has to be the WORST Customer service I have EVER encountered.
Do not use this company!!!!!. If you want good customer service and your problem fixed, I highly recommend you do not use this service. And if the technician get sick or calls in sick, be prepared to wait another week for your next appointment. I'm almost positive this business will not be in service much longer.
wow this was ridiculous..
Our dryer broke and we were in need of it to be fixed immediately. after being referred to Sharper Video by Best Buy they came out and did a service call which ended up costing us 95 plus tax. We were told that this price would be subtracted from the total cost of the dryers repair bill and being a large family we asked for an estimate for the parts needed to be overnighted.
We wanted this repair as quickly as possible, yet an estimate was impossible for this company to achieve. we called daily and the only response we were able to get was "our systems are down" "we are still working on it" and "we will call you back" After a week we had no estimate and never even got one call back to update us on the status of our parts.
obviously overnight shipping was pointless especially when it took this company 4 business days and if we didn't finally cancel our request they probably would still be working on an estimate.
After calling to get a refund on our service charge, Paul the "manger" (of incompetent workers) refused the refund. Even though this company never held up its end of the deal and gave us an estimate. it was ridiculous that they kept us waiting on an estimate and never realized "overnight shipping means OVERNIGHT" not "whenever I get to it"
I would never ever deal with this repair company again and I suggest to others that they do the same. I have already called best buy and said that they should be taken off the list of recommended repair shops since they the only thing this company knows how to do is think instead of take action and making a customer happy.
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