07/07/08

DIDO PEARLPDX

by Ernee

DIDO pearlpdx regarding how terrible the management of this gym is. I have written time and again about the lack of shower curtains in the women's showers. I've heard the same complaint from many women in the locker room, but may concede that the manager just really doesn't care. I'm almost tempted to bring in my own! Just an FYI, to those who like this location but would like a better experience, there is an LA Fitness opening up on 14th & Northrup in November. Hopefully they will take more consideration in making sure the manager and staff have better customer service sense.

06/26/08

Worst. Gym. Ever.

by pearlpdx

I've belonged to a number of gyms over the years in NYC, Chicago, and now Portland. 24 Hr Fitness in the Pearl is far and away the worst. If it were possible to bestow less than one star, I happily would have.

Some specifics: the cardio equipment is outdated and frequently broken. None of the treadmills have built in fans, and half of them don't even have heart rate monitors. The temperature control is non-existent. All of the cardio equipment is situated upstairs and it gets scorchingly hot up there. Although there are several fans mounted on the ceiling, they are *never* actually turned on - a baffling decision. There is one paper towel dispenser in the entire gym and it's located upstairs by the cardio equipement. They were apparently too cheap to place them in the bathrooms....you have to use an air dryer after hand washing. There is a dearth of available space to stretch out, which matches the lack of available mats at any given time.

All of these complaints would be tolerable, given the good location if it weren't for the following:

This gym has the absolute worst management of any professional company I have ever dealt with. First, it's impossible to actually speak to a manager. The front desk is staffed entirely by people in their early 20's who obviously do not care about customer service or satisfaction. They are rude and dismissive as a rule. Since they refuse to produce a manager, complaints must be left with a front desk staff member who dutifully writes down the complaint and then throws it away as soon as the angry customer has left the counter. I hate this gym so much that I'm still in the process of trying to cancel my membership - and I can't because "there's no manager available....and the manager has to do it". I can't overstate how unprofessional, disappointing, and flat out maddening it is to be gouged on a monthly basis for such horrific service. Do yourself a favor and DO NOT JOIN!!!!!!!

• Pros: Location
• Cons: Horrific service, equipment, and parking

01/15/08

get place if you want to get treated like cattle, bring your own tazer

by efg123

I have been a member of at least 6 fitness clubs in the last 20 years. This is by far the worst. They have been unable to keep their equipment working for more than a week straight, and it often stays unrepaired for multiple weeks on end. Their elliptical equipment is outdated. They truly couldn't care if you were a customer or not unless, of course, you use one of their personal trainers. If you read the internet, you don't need these trainers to tell you anything you couldn't learn yourself. The cardiovascular machines are very overcrowded. The fitness classes and weight machines are just as bad. They never restock any of the paper towel machines so that you can clean your own machine. Which I highly recommend, since I've never seen a staff member clean a machine. DO NOT JOIN THIS GYM. YOU WILL WASTE YOUR JOINING FEE AND THE 60 DAYS UNTIL CANCELLATION FEE AS WELL.

• Pros:  skimpily clad people
• Cons: everything else