Portland >Fong Chong Restaurant
Horrible serivce & check your bill!.
The service was horrible, they overcharged us, and then they demanded a larger tip?! Ridiculous. I will not be back.
I went here for dim sum with friends last weekend. The service was horrible. We watched the carts for rice, and after not seeing any for some time asked for some. She told us it would be around and acted offended that we'd asked. We finally got our rice, but couldn't seem to get any refils of water. The food was ok, but definitely not the best dim sum in town.
We proceeded to check out where they overcharged us by $15.00 over what they had told us the bill would be. They had split the over charge between my credit card and a friend's card but refused to reverse both and correct it. Instead my friend had to agree that I would owe her my 1/2 of the bill since they would only credit one card. Then the cashier said that our cash tip was not large enough and insited my friend put more tip on her card. At that point I would not have left any tip if it had been up to me! I hope they enjoyed the tip because they wont be receiving another penny from me.
hot tea surcharge.
Did a comparison jaunt with House of Louie same day.
Went there Jan 6th in the afternoon.
Ordered the Pork Shu Mai, and the Steamed BBQ Steamed buns. They have a polaroid flip book of items to order if you cannot make up your mind.
They both arrived beautifully.
However, the floors were filthy, they looked like they weren't swept for days.
Only one word or caution, they will charge you 1.00 for tea as opposed to the .40 from House of Louie.
If you don't like tea, refuse it when it arrives at the table to avoid a surcharge.
I would come here again, for those two items.
I was able to tell my server that I didn't order it, and she didn't charge me after I protested.
Definite Find for Out of Towners. While a lot of other restaurants were near empty, the full to capacity environment in this one caught our out of towner eyes. We ended up sharing a table with some locals who were more than enthusiastic in sharing their Portland experiences with us. We couldn't have been more pleased with the food, especially when we got the bill. What a great deal! We'll make it a regular after our move to Portland.
Don't know what y'all are talking about.... A couple of co-workers and I went for lunch yesterday (Monday). We arrived at approximately 11:30, and received very attentive service, even as the lunch crowd thickened. The food was hot, delicious, and there was a wide variety available. The carts came by so often, and everything looked so good, that we got waay to much and had to take things to go. We have a very limited amount of time for lunch, and we were in and out of there fast and full! Contrary to earlier reviews, this place seems to have cleaned up their act, at least on my visit there. I only wish they had the Dim Sum at night!
Yum yum dim sum!.
I've had dim sum at a few places in Portland and Fong Chong's is the best deal. Sure the atmosphere is sorta hectic and not pretty to the eye, but the food more than makes up for it. My favorite is the ha gow (shrimp steamed in wheat starch dough wrapper) and the shrimp and chinese chive dumplings. I agree with the other reviewer on the foil wrapped ginger chicken! The only bad thing is you have to get there during the lunch rush to get the most variety. Take your time eating and wait for the servers to bring out new trays of food so you can sample more of them. If you don't see what you want ask and they will try and bring it to you. Please remember also that many of the servers don't speak english as a first language so go easy on them. One lady has been there for years and she's my favorite, but she's sometimes hard to understand. Be nice!
my favorites: ginger chicken in foil, ha gow, pork siu mai, chinese chive and shrimp dumpling, baked humbao, steamed and fried fun gor!
My FAVORITE place!.
My boyfriend and I absolutely love this place. My boyfriend's father lived in Hong Kong for 18 years and says Fong Chong is the most authentic food he's had anywhere in America. They serve dim sum all day and the servers are very friendly. If they don't have something on the cart they will make it for you if you ask. We typically stuff ourselves silly and the bill for both of us is around $20 or less. It is basically our weekend "getaway" in terms of food.
In response to an earlier review written by laura16, where she wrote ---"We had ordered the sticky rice wrapped in a leaf, but had the chicken sticky rice wrapped in a leaf brought to us. It tasted horrible and had one of those small hot dogs in it."--- I have ordered the same thing and did not care for it either, HOWEVER traditionally, that is how it is made (cooked with Chinese sausage, chopped Chinese mushrooms, chopped BBQ pork ...) of course, the recipe varies depending on the cook's preference, but basically she got exactly what she ordered.
Bottom line, I would highly highly recommend this place. Be sure to order the ginger chicken wrapped in foil, it is absolutely delicious.
terrible customer service.
I went to Fong Chong for the first time a month ago and thought it was great, so I took my boyfriend back last weekend. The service was completely different and horrible -- They were out of most of the dim sum we wanted, but instead of telling us, they brought us out a similar, but more expensive plate (since they probably assumed we wouldn't know the difference anyway)! We had ordered the sticky rice wrapped in a leaf, but had the chicken sticky rice wrapped in a leaf brought to us. It tasted horrible and had one of those small hot dogs in it. When we asked the waitress about it she said they were out so they gave us the bigger one and charged us for the bigger one.
On top of bringing us something we didn't like or order, she overcharged us for it! After she wouldn't budge on giving us the price of the plate we actually ordered, I pointed out that she had overcharged us for what they gave us anyways. We were expecting to pay $12 for lunch but got an $18 bill.
The waitress was very rude, and the whole time we were there we felt like they were trying to squeeze every cent out of us that they could. We will not be returning.
Best Dim Sum.
The dim sum here is some of the best in town.
The service is very good the dim sum carts go by so often that I have to take a break.
I go in right at opening and get it to go also.
WHY have you gone downhill, Fong Chong. My family has been going to Fong Chongs, or "Bobs" as we called it when we knew the owner, since I was a child. I'm now 21 and haven't eaten there in almost 6 months. SIX MONTHS. There are still some of the original waitresses, and they're great, but the food?? Back when there used to be a shop next to the restaurant the food was always fresh, hot, delicious!! But now?? My usual dim sum, haw gow, is now a 50-50 shot in the dark -- will it be cold and greasy, or hot and scrumptious? Your guess is as good as mine. Even the basic won ton mein has changed from very delicious EVERY TIME to a toss up! Last time I went there the noodles were uncooked and still in the ball they were supposed to be boiled out of!! What! I heard that the managment changed from Bob to his son, and then to the sons uncle; the point is it's not the same. I love'd Bobs as a kid, but since this expansion not only am I down cheap 70 cent Botan Rice Candy, but I'm also hungry. And what's up with them changing portion sizes!? The dim sum used to be 3 giant pieces per plate, now it's 4 puny and sometimes over/under cooked nuggets. I'm sorry Bob, where ever you are, I don't know what happened to Fong Chongs.
Sure it's not the prettiest place with the fanciest decorating. Sure it could use some touching-up and the waitresses can't speak English very well, but they do a fine job, (I have been coming here since I moved from Japan 11 years ago and the waitresses that were there then are still there now)!
Fong Chong serves traditional street food from southern China which my relatives in Canton ate many years ago. It's not Chinese food that has been infused with American food. This Deen Sum is traditional and flavorful. In particular, I suggest the sticky rice wrapped in a grape leaf, the steamed hum bow, (look for white steamed buns) and ha gow, a whole shrimp in rice wrapping.
Even though many more of Portland's Asian population, including myself, are starting to go to 82nd, (which also has many, many good restaurants), I still think people should not forget about the original Fong Chong's, which is the most inexpensive, filling, tasteful food I can think of. I don't suggest Fong Chong's to people who are germaphobes and people who are all about atmosphere, but if good food is what you care about, then go!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!