Jimmy Mak's

06/30/09

"Jimmy" is a total a__hole

by clfrith

the owner, Jimmy, is a total a__hole

06/25/09

Great music/ Terrible customer service.

by LikaG

My friends and I had the most frustrating experience at this place the other night. It was so bad that I feel compelled to create an account here to let the world know. It is incredibly sad more so because this was starting to become our favorite place to hang out. In fact we had celebrated a friend's birthday here last month.

My friends and I were at Jimmy Mac's to enjoy the Cuban Jazz concert on a Friday night. We were really tired from the week so it seemed like a good place to listen to some music and wind down. We all ordered drinks. Everyone else in the group ordered wine while I ordered mojito. Just my luck, but the mojito came with everything sans the sugar/ cane sugar . Consider me anything, but I do know a good mojito from a bad one. When I complained the server about it, she said she couldn't do anything about it. I told her to taste it herself if she did not trust me or maybe just ask the bartender to do the taste test. She said she could not help because she does not make the drinks. I asked her if she could take it back and maybe just give me a refund - to which she said that that was not possible either. All this said with an exceptionally bad attitude - something that is just not befitting of people in this profession!

Later, our food bill came and one of the entrees was not billed correctly. I pointed that out to her(the server) to which she replied that the menus did not have the correct price. I asked her if she could verify and she said that she did not print the menus and is not responsible for this also. She did not take any effort to go ask the management about it. We paid our check and left the place without saying much.

I am not sure if I will go back and I know you don't care Jimmy Mak.

What I don't understand is, how can bad attitudes survive in this economy. If the customers are disrespected, how is a place supposed to thrive.

I plead to everyone that you support me and get the bad servers out of this customer focused business. We have lot of things going wrong as it is - what with the bad economy and all..we don't need to face humiliation at restaurants too!

If I go back to this place again, I will make sure that I do not order food or drinks. If I do order food/drinks, I will request for a different server. For now, I am NOT a happy camper.

• Pros: music
• Cons: server attitudes - go only if you can deal with the attitude

12/31/08

Worth it, even on a budget...

by nwhappy

I have a tight budget and hardly ever go out, but the 3 times I've been to Jimmy Mak's, I've enjoyed the hell out of myself and didn't feel guilty for spending the $$. I have even learned that Jimmy is a giver, after meeting a former employee who was putting together gift baskets for needy families at Easter. When Jimmy heard that no one donated fresh hams for her baskets, he pitched in fresh meat AND fresh veggies!

Great music and atmosphere, too.

• Pros: Can't single out any one-thing...Nice menu variety and always excellent music!
• Cons: Parking, but right on the trolley line...