Oregon Mountain Community Inc

08/03/09

Horrible Service

by Rxspencer

Dumped $1,600 before a cruise 10 weeks ago. Also, ordered in 6 additional items (gave sizes, colors, etc, two phone numbers, email, etc) and NO call back at all. ALSO, contacted two companies in town per a call to Pezyl to see which company could give the best price on $1900+ in caving equipment. This company was $240 over the other major competitor in town. Emailed the E-person and was told to just go to the other company without any conversation. Despite this, I told him via email to order in the $1,900 via email and asked for a call. It has been 4 days ago and AGAIN NO CALL. I have emails, phone logs, and witnesses to the order we placed with no call back. They were so disorganized in the back room while we were there that I had to go over the Non call back order 2X. I spend nearly $6000 a year on outdoor stuff and will NEVER spend another dime again. Consider myself an easy customer as I know the exact product, item #, etc. and walk in and know what I want. The attitude, lack of call back, telling me to go elsewhere as they could not match a price, etc, seems like this place is going way down. Family who are hikers (Mazamas) have been in there lately and said they need to find a new place to go. Sad to make this posting but has to be put out there.

• Pros: None
• Cons: No call back/declinced order

06/22/09

Don't try to return anything.......used or not

by hikingdude1

Does not honor return policy. Tried to return new shoes, they said they were used. Be warned. Takes forever to ship too.

08/09/07

The only gear shop in Portland you (should) need.

by transplanted

Hands down OMC is the best place to go in Portland for all of your gear. Not only do they have the best selection and prices, but their staff knows what they're talking about. Other shops in the area either have a limited selection (Mountain Shop), old/sketchy used gear (Next Adventure), or think they're too cool for their customers (US Outdoor Store). What I like the best: they don't cater to the snowboard crowd, just the backcountry folk.

There are only a few downsides. Finding what you need is sometimes difficult, especially the clothing, which is packed tight. Staff, though helpful, is hard to engage. Often they are having conversations with each other, on the computer, or there's only one or two staff members on a floor. I've been coming here since before they moved to the east-side and here are my tips for getting the best service at OMC. 1) Don't go first thing in the morning, most of the staff hasn't arrived yet, wait until an hour after they open. 2) Between 2pm and 5pm on most days everyone seems to disappear (lunch?). 3) They close promptly, don't show up 10 minutes before they close and expect great service. 4) Don't expect the same selection or type of gear that you find at REI. OMC doesn't have everything, but they come as close as any local store can come. No car camping stuff here (let's hope they don't sell out). 5) This one is the most IMPORTANT: Ask for help. My friends will go in and not seek out anyone to help them and leave upset. I'm less shy, ask for what I need and always get the best service.