No 1 Japanese Auto Service

08/26/08

Honest and Superb Customer Service

by Raul0610

Bill and his staff have shown great customer service and very honest systems approach not only in troubleshooting the root cause for my defective catalytic converter but at the same time on designing best possible resolution to the problem. My Acura RSX-S was diagnosed in Chicago originally where I moved from oxygen sensors malfunction not much of cat conv. My cat conv as Bill explained to me has been exposed to rust, salt, snow, rain, pollutants, etc. that literally deteriorated my cat conv. as confirmed by my original theory. I did ask him for some after -market cat conv and he implied that I should not trust that. I ignored his advice but when we tried to have it assembled, the cat conv did not fit. This time I did listen to his advice and just got one from him from dealership. It is expensive but it is the right size and metal components. My car is running great now. His labor charge was rational and he did extra stuff for my car. I'm planning to have my car serviced here from now on as I can trust these people. Besides, being a chemical engineer, I 'd like to see how this cat conv is assembled and its systems dynamics so he let me check on it while being serviced with precautions of course. So I highly recommend this shop for its honesty, integrity and expertise.

• Pros: Customer Service, Honesty and Expertise, 3 Blks from where I live!
• Cons: None

05/24/08

Great auto shop!

by nina1974

Bill is great. He explains things until I get them. When he can he shows me the parts involved in the repair and once he even got me under the car so I could really understand what was going on. They are willing to think out of the box and come up with inexpensive repair options that other shops never recommended. They fixed my loose heat shields quickly and effectively instead of expensively which is what the other guys wanted to do. Recently I needed AC work and he recommended a great shop. I have total confidence in No 1 Japanese Auto Service. I love my Subaru and they take care of it so I can keep loving it.

03/07/08

A rare gem

by sukhostar

Honest, knowledgeable, fair, affordable, great customer service, great vibe, and an over all excellent experience. What more could you ask for? This place is definitely a diamond in the rough. Came in needing something big done (clutch) without calling ahead, they still took me in and finished the job in a day. Thanks again guys. Highly recommended.

• Pros: Honest, old school shop - just the way I like it.
• Cons: none