Portland >Home Furnishings > In Good Taste
231 NW 11th Ave, Portland, OR | Directions 9720945.524822 -122.682181
Neighborhoods: Pearl, Neighbors West - Northwest
Unreliable. Terrible customer service – Today, In Good Taste canceled yet ANOTHER hands-on children's cooking class. This is the THIRD TIME they've done this. We signed our son up for a knife skills class earlier this year, and they cancelled it. When they called to cancel, we enrolled him in the next one a couple months later. They canceled that one also. Low enrollment.
Last month, I tried to enroll my son in a three-day hands on class for the week of Thanksgiving. The class was waitlist only at that point (max 12 students), but I received an email later that day saying space had opened up. Yay! Today is Friday. The class was supposed to start next Monday. Got an email confirmation this morning, but I just received a call saying the class was canceled due to low enrollment. They offered to place me in the December class. Um, no. That would be like paying $200 to disappoint my child on purpose. I can do that for free if I want to. I asked for a refund, and the rather dippy girl on the phone said,"I'll have my co-worker call you in 30 minutes. I can't do refunds and she's at lunch."
Bad Customer Service – I don't know how the classes are, or how the food is, because I purchased a hands-on class for my wife for her birthday and they cancelled the night before. Really discouraging when the whole class/night out was a surprise for my wife and I receive a call Monday afternoon (class is Tuesday evening) letting me know that the class was cancelled and the next one like it is over a month away. How can anyone plan on this if they'll just cancel the night before. Guess I get to run around town tonight and try and find something last minute, And yes her birthday is tomorrow. Arrrgggghhh!!
Great classes! – I have taken classes from In Good Taste over many years and have enjoyed both the information conveyed and the excellent instructors.
1st In Good Taste – I love this cute little store. The staff greets me, then leaves me alone until I need something. In Good Taste may not have quite as vast a selection as Sur La Table (I shop at Sur La Table also), but their prices are much more reasonable. The same tiny Epicurean cutting board that I saw at Sur La Table for $13.95 was $9.95 at In Good Taste. Seriously, a $4 mark up at Sur La Table. They also have biodegradable bags. So, go to In Good Taste first. If you don't find what you need, go down a few blocks to Sur La Table.
In BAD taste – If I could rate this place zero stars, I would. Long story short, they have given me the run around on using a large gift certificate not once, not twice, but THREE times. They have essentially succeeded in stealing my money, citing the woes of being a "small business" with "no legal obligation" for why they will not honor my gc. POOR business practices, if you ask me, and I will let everyone know how incompetent their staff and especially undiplomatic their owner is. And I will certainly not be a future patron - oh, wait, they haven't even given me the opportunity to BE a patron of their store.
SHAME ON YOU! You should rename your store "In BAD Taste", as that is how you treat your customers.
This is the BEST place on the planet – Wow! I was surfing on citysearch and was appalled at the previous review (see below). EVERY time I have gone to In Good Taste I have been treated with the utmost respect. The staff is so helpful and professional; all of my questions are always answered honestly. They greeted me with a smile as soon as I walked in the door, asked me if I needed any help, and then left me alone to peruse the nooks and crannies of culinary gadgets and cookware. When I did have a question, they were there with the answer. When I was ready to check out, they were there ready to serve me.
I have taken numerous cooking classes at In Good Taste and I have been so happy I did every time. I've had a class cancel on me a time or two, but the staff was so apologetic and sincere that it would have taken a lot of effort to be upset. Well you what? Life happens! Sometimes classes get cancelled; for whatever reason. I have found that they were willing to go above and beyond to remedy the situation and to apologize for the cancellation.
As for the guy who's class got cancelled and it was his anniversary---I bet they gave you notice... I bet they were really sorry... I bet they offered you a different class for the same price as the one you bought... I bet they did everything in their power to make you happy... I bet no matter what they did, it wasn't good enough for you. That's your problem. Deal with it. But don't tell people to go to Sur La Table ( an evil national corporation) because you didn't get what you wanted.
I would give In Good Taste one hundred million stars if I could. Don't take the word of some guy who's class got cancelled and he couldn't deal with it; take the word of a life long customer.
Good thing Sur La Table is right up the street – For our Anniversary this year I thought I would surprise my wife with a cooking class from In Good Taste. We've been talking about doing one for many years but for some reason never got around to it. Low and behold one was available on the night of our Anniversary. I made the reservations, arranged for a sitter, hyped up a "never before" Anniversary surprise. A few days before I received a call from In Good Taste informing me that the class had been canceled because of a conflict of interest on the schedule. Ok... scheduling issues and cancellations are part of life, I understand. But I find their offer of letting me select another night at the same price insulting. Good customer service means taking care of your customer not saying oh too bad you can come some other time. I'll be sure to share this one with my coworkers and friends.
Ignorance is not bliss in business – Staff has little clue about products outside of what they have in store (how do they stay competitive?) Not knowledgeable about what to look for in an olive oil. I went to Elephants Delicatessen instead and got my fresh Olive Oil and had my questions answered . Customer service needs to shape up or loose business.
a wasted trip – City search steared me wrong this time. I made a special trip to "In good taste" to see what treasures they might have. The gormet foods were nothing out of the ordinary, pretty basic fare you would find in a fine grocery store. The selection of books were blah, and the kitchen supplies were standard mall store products with the one exception being a selection of CIA products that were in the back of the store.
The staff was pretty sad too, I spoke to two of them, and they didn't seem to have a clue of what the cooking world was like outside of thier little shop. I offered one contridition to a statement a salesperson made and she became arguementative and just rolled her eyes. I let the old lady have her opinion, but honey , 61HRc is not the hardest core steel in the market, do your homework. Hiromoto makes a production knife with an HRc of 63; Hattori HD is 61HRc, Tojiro PS 63HRc, I could go on. My point is, what kind of an expert can you be if you can't look beyond your own selection of goods? Your store is just silly, and I made my purchases down the block at Sur la Table.
ANY COOKWARE IMAGINABLE IS AT IN GOOD TASTE STORE AND GOOD EATING – I have "to learn how to do" something or I Iust stay home...In Good Taste Store lets me do it all - eat great food and learn how to buy the correct utensil to cook my food in. The staff are very knowledgeable and I continue to learn how to cook as well.
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