that's your customer service?. My fiance and I were really interested in an artisan wedding ring for him and after much looking, found a beautiful piece at Gilt. We were bummed to hear the artist only works in silver, which is not a durable metal. My fiance asked a few questions about options for contacting the artist or taking a photo of the ring to another jeweler in town who said they could replicate the piece in another metal, etc. We were shocked to be treated so disrespectfully - the salesperson (maybe manager?) was defensive and loud and seemed incapable of gracefully educating us on the store's policy or protocol without broadcasting her voice throughout the store and making us feel talked down to and put off. She was incredibly unhelpful and lost a sale, as needless to say, I took the two rings I was seriously considering off my finger and we left the store very clear we would not purchase our wedding rings there.
We are sorry that this had to become an unfortunate situation, but we do not allow anyone to blatantly copy an artist?s designs. We are also bound by our insurance policy not to allow photos in our store. We tried to approach this diplomatically at first. Instead, you insisted upon pushing the issue with the owner. She offered to take your information & pass it to the artist because he doesn?t give out his info. You continued to push for the information and then the photo option. She told you she felt it was unethical to copy an artist?s work, yet you persisted. When she said in was inappropriate for you to ask for the information and/or a photo of the work you still wouldn?t take what we perceived as a delicate ?no? for no. We are unsure what other response you may have expected from this behavior.
Still loving my rings!.
I was first exposed to Gilt by a friend who knew the owner and worked there part time. I thought the pieces were beautiful and amazing and talked about the shop to my then-boyfriend (now husband!). He surprised me by going in to the shop and talking to the owner and my friend. They both had been there when I was admiring rings so they were able to give him hints/tips about what I had liked. He picked out the most beautiful ring and I love it more every day. I get compliments about it all the time and I love telling people it is a piece of estate jewelry from the 30's. I really like having a ring that is not a cookie-cutter engagement and wedding band set.
Thank you, Gilt for helping my husband way back when... I plan on sending him your way soon... we just moved back to Oregon and just celebrated our 4th anniversary. :)
oh my gosh..... i love this store.
You all have to check it out.
I purchased my wife a gift here and she loved it ... they helped me a lot.
We did have to get our ring repaired, but Gilt took care of it for us with no problem. We also had other jewelry items from family that needed repair so they sent us to their jeweler at , the girl there was great and real inexpensive. $60 to repair a ring... wow.
My wife is going to stay married to me because of Gilt.
My wife is obsessed with antique/vintage jewelry and so we bought her a wedding ring from Gilt (last year, the ring is still looking great!). Our anniversary was a few weeks ago and I decided to head back to Gilt to see what I could find. With some help from the staff I ended up buying a pair of Victorian bracelets. Needless to say (but I will anyways) my wife loves them! Also needless to say (but again, I will anyways) I will be going back to Gilt whenever I need to buy a romantic-ish gift.
Thank you to the people who work at Gilt for being so friendly (and patient) with me!
We, too, are addicted to antique and vintage jewelry! We value our fellow collectors and we are grateful that they help us to preserve all the little pieces of history that occupy our cases. Our specialty is present-buying assistance and we love to help people find just the right piece. We are happy that you have found success with your gifts from Gilt and we appreciate your feedback!
My fiance and I were really excited about finding jewelry for our engagement rings - and although we didn't find one for him... i found a perfect ring. I had walked in not wanting gold or diamonds - and left with a white gold ring with five small diamonds - but I love it! It's amazing.
Unfortunately, a week and a half after buying the ring, one of the diamonds fell out. When we brought it into a local jeweler to find out how much it would be to replace - they found all of the diamond settings to be severely worn, and also found a fissure in the gold that needed repair. We paid the same price to repair the ring as we did to buy it. I only wish the sales person at gilt had told us there might be repairs needed - we would've taken that into account in our purchase decision. I'm really happy I got a vintage ring, and I love it, but I just want other people that might also be new to jewelry shopping to know that repair may be a hidden cost in your purchase.
We sincerely wish that you had called us as soon as you had questions about your ring. We would have refunded your purchase or replaced the missing stone and repaired the issues at hand FREE OF CHARGE. We stand behind our products and want to make sure that each and every one of our customers remains happy with their pieces. Some pieces have quirks that do not become apparent until regular wear and we are glad to help our customers with any pieces from Gilt.
Praise for Gilt!.
There are not many bad reviews but even seeing some makes me sad. Gilt is wonderful! We need more small businesses like Gilt! That store is what makes Portland unique and beautiful. Every time I go in there the owner is always engaging and nice to talk to! They always offer to steam my ring and check it for wear.
I love Gilt! Hip hip, hooray!
It is because of our customers that we are able to be here and we appreciate all of you. Being a small, local business affords us the chance to form relationships with our clients. We are thankful for the opportunity to get to know you and others. Come by anytime to chat, we are always happy to see you (and revisit the pretty pieces you got from us) and we are happy to help!
Definitely worth a look. Stopped in three times as I visited multiple states searching for the perfect antique engagement ring and other family gifts. First the positives: friendly, knowledgable and well-staffed; cozy shop atmosphere; good selection and pricing on low to mid-level items. Now the drawbacks: few parking opportunities (but who cares when you are looking for a special gift!?!); for high-end vintage look elsewhere (I recommend Margulis); didn't get the impression that they would come down in price; they rarely stock aesthetically risky items--in other words, they choose vintage items that are close enough to contemporary tastes that they should easily sell but this means that their collection is sometimes less interesting. Finally, I was fascinated by a religious piece, but I could tell the clerk was holding her nose a bit over my religious affiliation. This was odd and unfortunate. Otherwise the service was excellent.
Thank for the positive response! We try our hardest to make our customers feel welcome and we love to share what we have learned over the past 25 years about vintage and antique jewelry.
I apologize if you felt anything less than a friendly vibe from us. We feel that all the estate jewelry we carry is important to the history of adornment. This includes a great appreciation for the religious pieces no matter what affiliation they carry. Again, we appreciate the feedback and hope to see you again.
Absolutely Devine.. Stunning array of Estate Jewelry & Local Artisan Jewelry. There is no mistaking the knowlegable owner of this store, Paula.. she along with her extremely educated staff will assist you in finding a Jewel that will not only make you sparkle, but leave you wanting to come back for more. There is a certain level of comfort and satisfaction in shopping with highly educated and trained proffessionals in this locally owned and operated business. Shop till your hearts content, there is no pressure to buy, rather enjoy and take in all that is offered... untill you can be assisted in finding just the right item that pleasures your heart or that of your significant other. Do not overlook how well the staff is dressed, their proffesional attire and attitude will leave you with an absolutely enjoyable shopping experience!
Amazing Antique Jewelry. Gilt has the best antique pieces I've seen around. I stopped by the other day just to look around, but as always looking around turned into much more than that, anyway the staff was amazing. They were extremely attentive and very helpful when it came to helping me decide on a ring. One of the ladies was even nice enough to take time and measure my index finger to make sure I'd be getting a comfortably fitted ring. The staff was amazing beyond belief and the selection for antique jewelry is just to die for. Absolutely fabulous!!
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