Gilt

that's your customer service?. My fiance and I were really interested in an artisan wedding ring for him and after much looking, found a beautiful piece at Gilt. We were bummed to hear the artist only works in silver, which is not a durable metal. My fiance asked a few questions about options for contacting the artist or taking a photo of the ring to another jeweler in town who said they could replicate the piece in another metal, etc. We were shocked to be treated so disrespectfully - the salesperson (maybe manager?) was defensive and loud and seemed incapable of gracefully educating us on the store's policy or protocol without broadcasting her voice throughout the store and making us feel talked down to and put off. She was incredibly unhelpful and lost a sale, as needless to say, I took the two rings I was seriously considering off my finger and we left the store very clear we would not purchase our wedding rings there.  View Less … View More

Still loving my rings!. I was first exposed to Gilt by a friend who knew the owner and worked there part time. I thought the pieces were beautiful and amazing and talked about the shop to my then-boyfriend (now husband!). He surprised me by going in to the shop and talking to the owner and my friend. They both had been there when I was admiring rings so they were able to give him hints/tips about what I had liked. He picked out the most beautiful ring and I love it more every day. I get compliments about it all the time and I love telling people it is a piece of estate jewelry from the 30's. I really like having a ring that is not a cookie-cutter engagement and wedding band set.

Thank you, Gilt for helping my husband way back when... I plan on sending him your way soon... we just moved back to Oregon and just celebrated our 4th anniversary. :)  View Less … View More

good stuff. I purchased my wife a gift here and she loved it ... they helped me a lot. We did have to get our ring repaired, but Gilt took care of it for us with no problem. We also had other jewelry items from family that needed repair so they sent us to their jeweler at , the girl there was great and real inexpensive. $60 to repair a ring... wow.  View Less … View More