- Neighborhoods:
- Neighbors West - Northwest, Northwest District
- Categories:
- Beauty Salons
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“My cut is amazing, fun and totally chic and I get compliments on it daily.”
“The service is great, they always offer you tea or water as soon as you check in for your appointment, the atmosphere is hip without being too pretentious and annoying and the music generally very good.”
“have always walked out of ZIVA with a fresh look, feeling relaxed and refreshed.”
“happy with the creative input and options, i got booked same day.”
“If you are looking for a great salon, get what you pay for & great customer service, this is the place for you!”
“Possibly the best-known salon on the best-known shopping street in the city, bring your best credit card along but expect a lot in return.”
“He is a warm and friendly person who cares about quality, good service and takes great pride in his work.”
“was quoted a price for full color and cut about $175.”
“have had long hair for several years and have had bad experiences with short haircuts.”View Less
Hit or Miss.
When Amanda was there it was always a good experience...now it's hit or miss. I had a cut/color with the highest level of designer and it
was a terrible experience. My cut and highlights ended up looking exactly the same as when I walked into the salon, yet I paid nearly $250!!!! Also, my stylist had another appointment so I was passed around during my shampoo/toning. Not exactly the experience I expected for the price I paid.
Needless to say I left extremely unhappy and felt completely ripped off.
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My hair belongs to SARAH!.
From the moment I walk in that store, everything else falls away, because Sarah is dedicated to her clients. The moment you sit in her
chair, she gives you her best. She's been at it just under a year, and honestly I wouldn't know it by how well the end results are. She is extremely attentive and friendly and I have never walked away disappointed from her work. I like to give my support to new people when trying out a new salon when I have moved someplace, and she is worth every penny because you get zero attitude and is someone you can collaborate with and will work to make her clients satisfied. She is type of stylist that is the reason why in the beauty industry you become loyal. I trust her judgement completely and her confidence doesn't come across as arrogance.
Before she and I decide that my hair is "done" not only do we look at it from all possible angles, but try out a few different possible techniques in styling before adding a final finishing product. She wants you to be happy, and every time I have left happy, and relaxed.
Go girl!
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UNEVEN!!!.
I thought i would be getting a great haircut here, i asked for someone with experience cause my hair is hard to deal with. they made my
appointment with a Designer II and she did a horrible job. I asked for a long A-line style and not much off the front and now i pretty much have a "bob," the back is uneven and slightly longer then the front and this is after our 20 minute consultation! not to mention i paid $55.00 and my hair looked so horrible the way she styled it i had to go home and wash it before my dinner party that evening-waste of money and time!!
I'm not trying to put anybody down, I know we all have bad days sometimes, but I myself am a hairstylist and never would i rush my client out of the chair w/o them being 100% happy! conversation is not everything!!
I think this salon is VERY over rated, with a very young staff that needs more experience at least for the price they charge and the location. I should of left there looking and feeling great instead i regret-ed every minute of it.
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Lousy and Uninspired Managers.
I can say first off that I have been a client of this salon for awhile until today. The stylist that I have been seeing is wonderful, but I
feel sorry for anyone working there having to deal with these young 20 year old managers from the suburbs who's attitudes drip off them like their tanning bed tans (not to mention mystic tan upkeeps) they seem to flaunt when rudely giving "feedback" to their staff for any reason whatsoever (Glad you graduated from beauty school girlfriend, but obviously they didn't offer an "anti-snatch" course for customer service, of which you horribly fail) so if the public gets to see their "wonderful management skills" as a paying customer, I can only imagine how the stylists are treated behind the scenes. I feel sorry for anyone having to work in an atmosphere like that, because the stylists are employees and not renting their own stations, which would give them some edge over their managers. No one should be subject to rudeness like that and your customers especially do not need to witness a reprimand publicly. The manager fops here fail horribly, and I will not be returning for ahwhile and I encourage anyone else who has witnessed such behaviour to report the same. I know for a fact that the owner isn't a cosmetologist, he is just a business owner....maybe he needs to spend more time with managers in training them.
As for service from the stylists, I have had nothing but wonderful experiences with the two that I have had. When it comes to coming in on a beautiful day like today after doing a little shopping and having lunch and getting a lovely welcome from reception, I loved being able to come and be part of the stylists and their creative process. All things aside, I would be lying if I said that the stylists were not the best I have found in the city. The prices are worth it to me because I feel lovely when I leave, and I know that on the creative side you cannot get nicer and friendlier and enthusiastic staff.
Sad business that cannot be uplifted by product, wonderful stylists, music and atmosphere of decor. Do yourselves a favor and improve management.
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