Hankins Hardware True Value

Take your business where it's wanted. I asked the front staff member where I could find a particular bathroom water hose connection. She just pointed in the general direction of the inside of the store. I wandered the aisles until I stumbled on the right section. Then another employee was flagged down by two other shoppers in the same aisle. When he was clearly done "helping" them because he was walking away, I said, "excuse me to which this employee responded ,"wait, I am helping someone else." The other people looked confused as it was clear they were done needing help. So this worker just stood there for a few minutes pretending to not remember that I had asked for help until the other people reminded him. Then annoyed he asked what I needed. I pointed to the sample that I had brought to which he pointed to the rack of over 50 items which were similar but different. I could have done that myself! He then grabbed one and handed to me. I asked if it was the same and he said yeah. I paid and went home to find that in fact it was different I needed one with male and female ends and he gave me one with to female ends. When I returned, I walked to the cash register and the same first woman was there. I told her I needed to exchange the first item and that I would need help sorting through the 50 varieties for hose. She looked beyond annoyed, rolled her eyes and shouted into the store that someone needed help. The same guy came and said,"I wondered if that first hose was going to work given that it didn't have a male end on it." You don't say! So then he was a little helpful in pointing out that they only have female ended hoses he walked away and while I was still searching for what I needed handed me a hose that had a male end. I said oh thanks and walked to the register where the first woman was busy literally chewing her finger nails. I handed her both hoses and she handed the latest one back and she said, "you have to bring the price of the additional part." I said what additional part? to which she rolled her eyes again and said this one and pointed to the male end of the hose. I said I don't know where that came from the guy back there gave me the hose this way. She responded," I didn't help you so I don't know, you go find the price or I can't ring you up." To which I said where did the guy go and she again rolled her eyes and said I don't know, you go look for him." I told she was very rude to which she responded "No I'm NOT!" I went down the aisles and couldn't find the guy and ran into another worker. I asked him and he literally just handed me an item off the shelf that cost $3 and said here tell her to ring this up. I thought this was ridiculous so I walked over to the screws and bolt section that had about 500 items and found one that was close to what had been attached to the hose for $1.50. I went to pay for the two items and the woman just glared at me when I gave her the two items to ring up. No apology, no hey let's start over, or thank you when she was done, she just rung things up with the wand and left them on the counter for me to gather. I believe in buying local, I ride my bike to local stores but I would rather give my money where I am a valued customer. This hardware store is one of the worst places that I have ever stepped in and the last time I will shop here.  View Less … View More

Nice little, unpretentious, neighborhood hardware store. I have not been to the MLK one for awhile but was in there a few weekends ago for some solvents and cleaners. Very helpful staff and free popcorn. No need to be a 'tool guy' to get help and information.

I usually go to the one in Hawthorne were I live now. That place is also very good and I recommend either store.  View Less … View More

Great Neighborhood Hardware Store. I have never been very handy around the house so having Hankin's in the neighborhood has been great. There has been a number of times that I have received help above and beyond for a purchase that totaled less than a dollar. I always apprecite the knowledgable and friendly staff which is something that I have not found at the larger chains.  View Less … View More