Portland >Thien Hong
Really Dissapointed After Years of coming here..
Okay to start off I've been a customer here for over 4 years now. Over the years the restaurant has began to demolish from the the inside out. The last two times were the last straw for me. Both times the restaurant has been filthy. The tables not wiped, the seats dirty, the floors have stains on them that look as if they haven't been cleaned for weeks. Not only this, but the jars at the ends of the tables with sauces in them, are always the same jars! They don't even clean them, they just refill the sauce and call it good. The salt and pepper shakers have seen better days too. I work in the restaurant business and I know that the first thing someone notices when entering a restaurant is the cleanliness. The restaurant is foul in this category. To add to the list the inside window stool is always dirty and dusty.... Along with that the restrooms are filthy.
Now to get on with the waitresses. 2 times ago I went in by myself. Food was good, service was bad. I asked for a spoon to mix my tea and the waitress replied, "for what"? Who asks you what you're going too use a spoon for in a restaurant? I thought okay, maybe she's having a bad day today. Well it gets worse. When I leave my bill is around $11. I thought she did a bad job serving so I wasn't going to leave a tip. She had the guts to say to me as I leave, "No tip"? Just as others have said they're rude, and desperate for money. I serve for a living and I can say this restaurant, along with the Le Bistro Montage has some of the worst servers in the Portland Metro Area. be advised of these before going there. Yes the food is normally good and cheap, but I'll take my business elsewhere. I''ll never return neither, and they've lost the business of at least 20 close friends and family members.
Desperate for TIPS..
only go to this place if you plan on tipping the horrible service. my husband and i went there got a booth, then 10 mins later a couple that the host knew were seated next to the other booth got their meals FIRST even though my husband and i had already ordered. mind you our order was small compared to theirs. we were ignored by the waitress. we never got our glass of water filled. the pepper salted squid [which is our families fav sincec mid 90's] tasted like it had be reheated.
we didn't even finish the food we just wanted to leave. so we paid our bill and the guy at the counter always likes to say "no tip"?? this man has been there since i can remember.
oh the best part the waitress with short auburn dyed hair chased us out of the restaurant yelling why we didn't tip? and started speaking in her language to the other waitress and pointing at us. i told my husband to go back and tip her a quarter.
how embarrassing. my entire family loves this place and look at the way they treated us. THIS IS NOT AN EXAGGERATION either.
oh and just FYI i agree on tipping when the service is RIGHT. not sloppy and rude. they don't have to wait on us hand and foot and treat us like we're the only ppl there. but serving us reheated squid that you can't even chew, never bother to even fill up our glass of water and since we were not satisfied and did not tip, your going to YELL at us and chase out of the place for not tipping??
Bad service!!!. I had to ask them to bring me extra water 3 times in order to get it. Also, they never went back to my table to check if we needed anything else. They didn't give us enough plates & silverwares and I had to ask them again and again. We ordered 6 dishes and none of them was fresh especially the fish dish...very fishy. Food was bad so was customer service!
Good for a Cheap Man Meal.
I went in around 230pm on a weekday and ordered the General Tso's Chicken. (I'm on a quest find the best in the city ~ it's not going well) They brought out soup and a couple crab rangoons which was a surprise to me. Tea was complimentary. Between all that and the main dish it was a nicely over-sized meal.
Everything was good flavor, except the Chicken which I would rate as average. I had a feeling the sauce was nuked and spooned on out of a packet, as it tasted a little too similar to many other restaurants I had tried. I cannot remember if the chicken was breaded or dough fried...
Again- man meal.
Wait-staff was pleasant and the bill was less than $6.
I don't know why someone who is looking for cheap man food would read a review, but there it is.
Wonderfull People and Awesome Food!.
I have read the reviews on here and have to strongly disagree with some peoples opinion of the staff! I don't think they are rude or standoffish at all! You just have to get to know them. They don't always understand things the same way you do, not everyone was born here or has excellent English! However, once the staff gets to know you they are wonderful and very personable! My family loves to go there, my children ask to go there every year for their birthday dinners!!! The staff come over and welcome us when we walk through the door and talk to the kids and are genuinely happy to see us! The food is excellent also! My husband is Chinese and this is the ONE AND ONLY restaurant that we can take his family to when they come visit and not have them complain about "American Chinese Food"!!! We have been going for 15years and will continue to go there until it closes or we can no longer drive! As for all of you not tipping, maybe you should think more about why they are uncomfortable and don't talk much. It is horribly rude not to tip, maybe don't tip so much but to not tip, that is stupid! They are not there to hold your hand, they take your order, bring the food, fill your water, and give you the bill. Anyways, if you don't come back...well the quicker my family and I can get in and eat!!!
If you love excellent Chinese food, try Thien Hong...just expect that until they are comfortable with you, the staff will seem a bit standoffish, give them time, it is well worth it!!!!!
Will Never Go Back!!!!!!.
I've gone to this restaurant on and off for a decade. When I moved back to Portland after a few years away I wanted to go back and see if it was as good as I remembered - I have always loved their pepper-salted squid and thought my family would love it. So a couple days ago I went in and ordered take-out. The guy at the counter has been there for years and the restaurant looked the same. I was happy with the service and how fast the food was ready, so I left the tip. Went home and ate the great food and was very happy with the whole experience. My family liked it and we planned to go back , even though its a distance from where we live.
The problem came several days later when I got my credit card bill. They charged me correctly for the food, but the tip they charged me was not what I signed for!! The difference was only $3, but the fact that they felt it was OK to change it is infuriating! I called and talked to the owner - the guy that took my order - and he tried to blame a waitress! He took my order! He offered to refund my $3, but that's not the point!!! He changed the charge!
I will never, ever go back, which is a shame because we all loved the food. I've read the other reviews about problems with tips but I didn't believe them. Now I do and I'm sorry I didn't believe those people. Will never go back and will be filing a complaint with the better business bureau after he holiday.
I run a credit card machine at my business also. It would be all too easy to mistype the tip. If its like 100% of the credit card machines out there they must manually key in your handwritten tip. Off by 3 almost always means they hit 1 key about the number expected. Picture it like a phone keypad, a 6 dollar tip could easily be mistakenly press as a 9 and such. Too bad you had to experience this and I am glad to hear that they at least offered to fix it. I am sure it was an honost mistake.
I went Yesterday with all my family, all the food was excelent, the service was fine, its no the best , but wasn't rude at all, the best thing was other than the food, the prices, I was expecting the bil for a little more of $100 but instead was $75
I will return again and again and again!!!
Will never return.
I have been reading some of the other reviews and I have to agree with those who were confronted on their way out because of not including a tip. I witnessed it happen to the couple paying in front of us. The wife was nearly in tears by the time they were released. I say that because the female owner was so insistent that they pay a tip it felt like the police would be called if they didn't! When I got up to the register, I paid in cash and walked out. I had intended to go back to the table and leave a tip, but there was no way I was going to do that after they way the other customer was treated.
They are abusive to their customers. I will never return to this restaurant.
Rudest People Ever!!!. OMG! We were pressured to hurry up and order our food, then when we did, the woman, who turned out to be the owner, GRUNTED at us as we told her what we wanted. The food was practically thrown on the table by a server taking food to several tables. No one ever came back to our table to see how we were doing. We paid with a credit and did not include a tip. OMG!!! You would have thought we were refusing to pay!!! The man at the cash register handed us the receipt then said something to the woman in their language and she lit into us, saying we did not pay enough!!! We showed her the receipt and she said it needs a tip!!! She was getting louder and louder, and it was so embarrassing in front of the customers waiting for a table, that we just pulled out our wallets and tossed a couple of dollars by the cash register. I am FUMING!!! Isn't that extortion or something? This place needs to be investigated for tax invasion or something!!! They need to be shut down!!!
Worst customer service....EVER!.
This place WAS my favorite restaurant for the last 10yrs, however, after tonight, I will be looking for a new place for squid--(i'll try the place across the street for sure, thx Steven503! )
We had a wonderful meal tonight, great conversation with my family. The food was quick, probably because it was late in the evening and not too busy. The employees are very impersonal, they do not respond to any attempts to lighten their moods or get them to smile. When my husband paid the bill, the tired man at the register looked at the slip and spoke something in their language to the rude round lady, and the round lady made a scene saying that the total wasn't right! We looked at the slip and my husband argued that he paid the total, and the tip is not mandatory. It is his personal preference not to leave a tip with his CC. The round lady then questions why we did not leave a tip, and we argued that they cannot demand that we leave a tip. It was unbelievable. Although we enjoy the food immensely, we enjoy good customer service and the OPTION to leave a tip when we feel the service is deserving. Sad to say we will never go back...
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