Worst food and most god awful service. Can't understand how they pass inspections with the way that place looks or how anyone works there. Heard they stiff their staff too. Was under investigation by the state for that.
My boyfriend and I are big fans of burgers. We have yet to find the perfect burger, so we decided to try Stanich's since he had heard good things about their food. To make a long story short, we had literally waited 1.5 hours for our burger. I keep bugging my boyfriend that we need to go and find another place to eat, but he refused because he really wanted to try their burger. I saw 3 different tables getting their food before us, and they had walked in after we had. Our waitress never came by to refill out drinks or to inform us that it may take a while and to apologize for the wait. When she was near us at one point, I said "excuse me" to get her attention and it was obvious she had heard me, but she chose to keep walking away. After my boyfriend saw a group of people who had been sitting before us had received their burgers at the 1.5 hour wait mark, we got up. He informed our rude waitress that we will be leaving and to please cancel our order. No apology was given by her. I was so furious at her customer service that I asked, "so why is it taking an hour for our order?" She rudely responded with a "uhh..we're busy?" As a customer who waited for over an hour had all the right to ask this question, and for her to respond with that attitude was outrageous. I was so fumed with anger to the point of tears. I held it all together and just walked out. This really bothered the both of us due to this treatment since we are nice people who didn't deserve this. All we really needed was an apology and some attention from the waitress to let us know it will be a while and we would have been fine. She never once checked up on us. I thought of all the revengeful things I could do to this waitress for her rudeness, but I realized that this unattractive, over weight waitress who is working in a dive burger joint late at night for a living is probably hating her life. That is punishment enough. I'm sure the food is good since this establishment is still around after all these years, but the horrible customer service treatment is not worth it.
We are trying to find Portland's best
burger so we decided to try Stanich's.
I'm a small eater so we decided to share the "special Burger."....The burger was good but the fries were a little on the greasy side.
When we were checking out the bill for the burger was $9.00 instead of the posted price of $6.50
The RUDE waitress said it's $4.50 for each half. OMFG when did it start costing customers 2.50 to cut a burger in half?????
We will never go back and keep hunting for the best Portland burger.
TERRIBLE Service, Burgers good.
I brought visiting family to this spot for dinner Saturday night. Sadly we were totally disappointed.
First of all they took a while to get to serving us. Then the big blonde lady who did serve us was cold and short. There was no polite conversation just took our order. Then we had to wait over an half hour for our burgers. Not only that, the table that was seated after us finished their meal before we got ours. Then they were less than accommodating for the mishap. In fact the only consolation was that the burgers would be only another 4 minutes. But they took longer. They were only getting on the grill once we finally said something. Apparently they forgot about us. And when they finally did arrive she wasn't exactly apologetic for the inconvenience. In fact she was so ready to have us out of there, she barely stayed long enough to tell us where to pay when we got our check.
I wonder if we did something to set her off, and we might have with the three elders' minor extra needs, but certainly it was not intentional and every good server would know that.
I was totally embarrassed for bringing my family there only to be treated so rude in my city. I will never go there again, even if they do make a good burger. They had ruined the whole experience by that point and it was hard to truly enjoy it.
A welcome step back in time.
We were treated like family here. We have a few more kids than average and it just isn't easy to go to restaurants in Portland without whispers, stares and eye rolls. Not only were we warmly welcomed, but the server was patient, friendly and funny. The kids occupied themselves by reading all the sports pennants on the walls. Burger was a tasty stack of toasted bun, savory sauce, sirloin, onions, pickles, tomatoes. And yes we used several napkins. Overall I felt well-taken care of, like I had visited an unpretentious friend who just wanted me to be happy. I can see why this place has been here so long.
Would love it if they had another kid choice like chicken. But we'll be back regardless.
If this is Portland's best burger, we're all in trouble..
I had been told by a few people that this was 'Portland's best burger'. When we tried it, it was a big disappointment. Greasy barely cooked meat, crumbly dry bun (I was almost glad when it fell apart, because now I didn't have to eat it), and slimy lettuce that tasted like cigarettes. The fries were cooked at too low a temperature, ensuring that they'd be greasy and limp. Even the sodas tasted funny (like un-rinsed dish soap).
I usually don't leave food on my plate, but at Stanich's I did.
Still Portland's Best Burger. Disappointed! Not with Stanish's, but with all the bad reviews. I went online to get the address for a friend who was going to meet us and saw a load of bad reviews. Now I was worried what I was getting a friend into. All my worries were put aside at the first bite. Service was quick and accurate, the "Special" is still the same burger I remember from 22 years ago when I had my first one right after moving here. I am not sure what some folks were looking for at my favorite local pub, 5 star it aint for sure, but if you are looking for a big sloppy burger with 5 star taste, this is the place...Still!
STRIKE TWO, STEVE!. I was in the Alameda neighborhood today around the noon hour, was hungry, so decided to stop in at Stanich's for a "special." The wait wasn't so bad in fact after my nearly "raw" medium cooked burger arrived, I would have happily waited longer. When I told my server(not Stephanie), that I wanted it cooked through, she went on to defend herself saying, "I asked you if you wanted it cooked medium, right?" I said, "well, yes but I want my ground beef cooked all the way through please." She said, "you mean ground chuck, this is ground chuck, it's like sirloin." I said "I want my ground MEAT cooked, please, It is PINK,very pink!" She said," ok fine, you want it cooked WELL!" I said," yes..please!" The cook then walked by and snapped a ticket off the pad as he walked past me ..obviously not happy with my complaint and needed to let me know in no uncertain terms. So, I asked for my new burger to be "TO GO" as the atmosphere got suddenly chilly up at the bar. Once I got to my car, I opened the box and took a bite.MMMMMMMM....24 raw onion chunks and soggy buns to boot! OOPs, forgot to mention greasy. limp fries! This being Valentine's day..if I wanted to break up with someone, this raw onion special would certainly do the trick! This was strike two as I visited Stanich's West a few years ago and had something similar in quality of burger. The waitress there was very pleasant, though. I may try Stanich's once again before I send them down to the minor leagues. For now though it's "STRIKE TWO STEVE!"
George Stanich would not be happy.
I have be a customer for since the 60's. When Steve Stanich took over the changes were quite noticeable. On the positive side, the customer receives more than one napkin. It was like pulling teeth go get one more napkin to wipe mess running down ones hand. The burger is as good but the size of the pattie is smaller and get lost is the lettuce. My biggest disappointment is the fries. Greasy and soggy.
Stanich;s has been here since 1949. I hope management can take a bit more pride in there product
Yet to understand any complaints.. We went to Stanich's to try out the place and found the atmosphere great. The service was amazing. Out waitress was at our table numerous times refilling our drinks or asking us how our day was etc. It was wonderful and the place was packed. We ordered the worlds greatest and I have to agree it was just that. The fries are another thing but this place isn't known for its fries. The burger and service were wonderful I only wish this was closer to home for me.
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