Portland >Gustav's Bier Stube
Awful service! Food marginal, restaurant in decline. the headline says it all! I used to be a huge Gustav's fan, but the last few trips and especially this one (tonight) were awful. The service is laughable as usual but now the quality of food or lack thereof is a worthy rival! The rotisserie chicken was small and kind of moist (more dry, so maybe small portion is better). The fondue was gloppy, yes gloppy! Gross! Someone ordered crab cakes ( not my choice) but they were pathetically bready. The brat I ordered was served cold! Yes cold! Unreal. We ordered beer with dinner and it showed up almost at the end....and it was the highlight of the meal. I USED to be a fan....now, not so much. Prost...I think not.
Good afternoon, I'm terribly sorry that your visit to Gustav's was so poor. Please know this is not what we expect our guests to experience when they choose us to dine at. We appreciate the feedback and will use this as a tool for improvement. I'd really appreciate the opportunity to discuss your visit with you further. Please feel free to email me at hannah (at) gutenfoods (dot) com. Sincerely, Hannah Hasbrook, Executive Coordinator, Gustav's & Rheinlander.
horrible place do not go here. horrible, horrible. wait staff. the waiter even stole $20.00 and put it in his pocket. we had to call him back and said, uhh wears the change? he pretended he forgot, yeah right. the cesar salad was the worst i've ever seen, we waited 1/2 hr for the sausage trio and beef tips. we will never go back. the only reason it gets good reviews is all the alcoholics in the neighborhood like it. it ought to be put out of business.
Thank you for coming into our restaurant & providing this feedback. Your experience is absolutely not one that meets our standards and I?m very sorry. If you would contact me would like the opportunity to discuss your visit further. We really want to earn back your trust, if you?d email or call me, I?d greatly appreciate it. -Hannah Hasbrook hannah@gutenfoods(dot)com 503.288.5503
All around good establishment. We all go to Gustavs for lunch. It's changed through out the years but it's still one of the best restaurants in the neighborhood.
Not a German experience!. I'll start off by saying I have held the Rhinelander as "My" favorite place to eat for decades. But the staff in Gustav's side were beyond wrong and service is as important as the food in my opinion. I took friends for a treat but left feeling embarrassed of the service we had. My friend who is deaf in one ear, speaks loudly and she is a outgoing person, full of life. We had one beer each at the bar during our 30 minute wait at the bar. The bartender picked up the change glass, with $17 in it and my friend thought he took it as a tip. She explained it to him which he took offense to. After we were seated by a gracious host, our waiter took our orders for drink and food. We ordered beers with our food and a nervous assistant manager came by our table and said he wouldn't serve my friend due to "certain signs" of her being intoxicated. Before it had sunk in, he hurried away. She felt embarrassed and refused to stay even though we had ordered already. Being her friend is more important to me than eating at my favorite place. We left and I'm not sure I will return. The food has always been great and the service was outstanding but if this is the level of service they want to deliver in the future, I will not return. I lived in Germany for 3 years and this not how it was there. Very disappointed in their people.
Thank you for coming into our restaurant & providing this feedback. We want guests to have an enjoyable experience, I am very sorry that your visit did not meet your, or our, expectations. No guest should feel embarrassed due to the treatment they receive here, please accept our apologies. We would like to again have you as our guest & earn back your trust. If you?d email me, I?d like to send you a gift certificate for your next visit. -Hannah Hasbrook hannah@gutenfoods(dot)com
Great German fix!. Whenever I need a sausage and sauerkraut fix I head over to Gustavs! Yum- Yum! Try the trio sausage plate.
We had dinner the other night at Gustav's and it was great! It had been a while since we had been in but we had such a great time that we will be going back soon. We sat at the bar so we could watch the Blazer game and the bar tender was great, talk about service with a smile!
I ordered the kraut roulade and my boyfriend got the chicken schnitzel. The only problem was that I wish I would have ordered the large size so we had left overs, the cheese fondue was amazing just as I remember and great beers on tab!
All in all we had a great time and will be back soon, maybe for Happy Hour, looks like they have a great HH menu.
Thanks for a great night!!!
Great food and service!.
One of my girlfriends and I decided to visit Gustav's this last weekend - it had been a while - what great choice! We ordered from both the happy hour menu and small plates menu - it was such a great variety, we couldn't have been happier. The fondue was awesome as always, but we also tried a cheese plate - the fig jam with the creamy cheese made me a happy girl! I'll be back too-soon for some more.
It was great to have a nice selection of items to share so we could try a bit of a lot. I can't wait to round up our next girls night and head to Gustav's.
Deeeelish. I'm not a German food expert, but I have eaten at a few of the German restaurants in Portland and Gustav's stands out as having the best food. Our group ordered a family style platter, which includes chicken schnitzel, pork loin, bratwurst, sauerkraut and red cabbage. Each of these items are dynamite. The chicken schnitzel is my favorite item and the kraut is absolutely dynamite. Additionally, I recommend starting with the cheese fondue with sausage and a big stein of beer. Our server was very friendly and had beer suggestions that we were all pleased with. I'll be back soon.
Great eats and Happy Hour.
I just tried the Salmon Pommels (sp?), on the Happy Hour Menu. Wow and double Wow are they terrific! Great portion for HR menu. Dip is Ranch dressing with Cajun (lightly) spice.
Wonderful, as always, service, by the Bartender Vicki too!
Went here with my coworkers and had just the greatest time. Server was quick and attentive. Beer selection on tap was great. Cocktails were also surprisingly delicious and unique (hot spiced wine was incredible, so was the pomegranate margarita... yum!)
The food was not disappointing either! Our Pesto Fondue was amazing, we were tempted to buy a second order. Server recommended Pumpkin Mousse for dessert, which was delicious!
We can't say enough about how great of a time we had. Keep up the good work!!
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