Hawthorne Coffee Merchant

04/20/09

Terrible customer service

by MCC

I ordered an item from Hawthorne Coffee Merchant's website 2/28/09 and it never came, but owner Julie Swagerty charged my debit card twice. Once was authorized but I got nothing for it (fraud) and the second charge was unauthorized (theft). I have requested a refund repeatedly and Ms. Swagerty said she would refund me, but has not done so for 2 months. She does not return phone calls and is otherwise unresponsive. Think twice before doing any business with this company.

• Cons: Not responsive to consumer requests

03/15/08

Used to be an awesome source for good coffee...now they never have any

by yadablah

We have been going to the Hawthorne Coffee Merchant for years. They used to carry great coffee when they were at their old location. Now that they've moved they seem to be having a coffee supplier problem. The coffee bins are nearly always empty, especially of the flavors we like. Also, they seemed to have shortened their hours and are never open anymore. After a half-dozen unsuccessful trips to try to buy coffee, 4 times the coffee bins were empty and 2 times the store was closed, we don't go there anymore. I hate to write a bad review, but if they don't get their act together, they'll lose more customers like me. Very sad to see one of my favorite local businesses fail.

• Pros: Excellent coffee when they have it
• Cons: Coffee bins are always empty and store is closed at odd hours.

11/30/06

Superb selection

by dinahgaildavis

One of Portland?s best coffee purveyors, with a superb selection of coffee beans, sold whole or ground to your specifications. Knowledgeable owners, charming extras, such as various tea pots and coffee makers and cups, cups, cups. Also a good tea selection, and all sorts of chocolates from everywhere.

Try the Italian Organic--it takes me right back to Italy.

• Pros: Great selection, knowledgeable service
• Cons: parking on Hawthorne