Imelda's Shoes

Doesn't Recommend

Sydney Ovist

Joined 2 years ago

Horrible, Horrible, Customer Service!. Bought my 70yr old mom a purse in June, for her birthday. Took the purse back in September, because the zipper fell apart AND the stitching on both sides of strap. I paid $260 for the bag. Needless to say, they would not exchange it, or give credit for it. They wanted to send the bag back to factory. When I asked how long?, the Mgr. said, "she didn't know!"

After stating that I did NOT want this brand of bag, ever, and surely not for a gift. I told them to keep the bag! I'm going to dispute the charge and I am NEVER shopping here again!!!

Recommends

expertoftheworld

Joined 5 years ago

Imelda's on Hawthorne. They have nice shoes at average prices but there are too many sales people for the small store. It feels like they are leering and it is awkward, in my opinion.

Don't look them in the eyes!

Doesn't Recommend

boboni

Joined 3 years ago

H.O.R.R.I.B.L.E. I had the unplesant experience of working for this woman for a mere 2 weeks. That was all I could handle. I gave it my best shot. The owner is super greedy and has zero customer service knowledge. I had previously worked in shoes at Nordstrom and loved it. I loved Nordstroms liberal return policy, positive attitude and loved helping customers.

I moved away and returned to the area and thought I would try retail at a local business. We were told not to leave the back room on our unpaid lunch breaks, not to let the customers touch anything, not to let the customers use their phones, made minimum wage and were told to basically presure people into paying way too much for shoes that were already at the Nordstrom Rack. It was the most unprofessional, uncomfortable work experience ever. I can't beleive that place is still open. Quite frankly, the owners a washed up old hag. Ick! Don't waste your hard earned money, go anywhere else.

Doesn't Recommend

No BS

Joined 3 years ago

Unbelievably Bad. Why would anyone in their right mind shop at this store? Their selection is not particularly good and their customer service, especially the return policy, is horrrible. With stores like Nordstrom available, it is amazing tthis shop stays in business. I gave it a one star rating only because Zero was not an option.

Doesn't Recommend

barbrick

Joined 7 years ago

a major bad experience - never retumomg there again. I have bought a number of products at Imeldas and always very carefully as ihe return policy was no refunds, no exchanges if worn. I found that a little harsh and had never come across quite the vehemence with which this policy is enforced.

Recently I bought a paid of "walking shoes" for Europe. I was actually coherced into buying them with a guarantee that they would be extremely comfortable and so they seemed in the store. Far from it once I put them on and started to sight see.

They hurt but I couldn't just take them off and walk barefoot so I continued for a while and they were somewhat warn.

Upon returning to Portland I asked if Imeldas could at least give me an exchange. They not only didn't believe me when I told them what the clerk had said, they were downright rude and agressive.

I mentioned this experience to two colleagues and they had similar stories. Not shopping there ever again..

Recommends

smerica

Joined 3 years ago

Great Selection. I have always made Imeldas one of my stops while visiting Portland, and never leave disappointed. They have great shoes from funky to highly functional and all pretty comfortable. The staff is nice and attentive, but not overly pushy.

The only draw back is their return policy, but it's worth it.

Doesn't Recommend

eveleth

Joined 7 years ago

No service after check clears. In the world today when you pay $114.00 for a pair of shoes should you expect them to last more than one week? I purchased a pair of Jeffery Campbell shoes (Patricia) on October 31st at Imelda’s on Hawthorne, wore them the next day to church; the airport and to 2 days of meeting in California. By the time that I returned 3 days later I noticed that the heels had started to peel; when I took them back to Imelda’s on Hawthorne two weeks to the day of purchase they told me tough luck and they thought that the shoe repair could not even fix them; that I had caused the shoes to peel.



When I returned home I called and asked for the manager’s name so I could contact them directly. I called the next week and spoke to the manager, explained what had happened and that I was not asking for a refund just a little customer service. She told me that they would have to stand behind the decision of not to have the shoes fixed, it was a wear issue….well I have several pairs of shoes that I had for years, and nothing like this had happened before.



The end of the story is that I have always recommended Imelda’s; and it was a great place to shop….guess I was wrong…. Or maybe if you are spending your money it is good…. But do not ever expect any service after the check has cleared.

Recommends

kj2400

Joined 4 years ago

great shoes & selection, some problems. I have purchased many (10 or 12 pair?) shoes at Imeldas over the last 8 or so years. They have a great selection and constantly have new styles. The staff HAD horrible customer service, even for Portland, a YEAR OR TWO AGO. I made a comment to one of the staff around that time - "wow, you're really nice and helpful - what's changed around here?" and she told me that there had been a shift in philosophy and those with bad attitudes were let go. Since that time, I have not had a single encounter with strange or snobby staffer.

Last year I purchased a purse and was assured that it would wear nicely even though it was cream colored leather, but it did not. When I brought it in 2 months later and tried to talk to a manager about it, she said that it was natural wear and had something to do with how I held the bag. Frankly, this was disappointing, and the manager didn't handle it too well, but this isn't we'll-take-anything-back Nordstroms! However, they still have some room to improve customer service. I have a feeling that it is a trickle down effect from the owner.

Also, they have a Very clear return policy, which I've always had to sign separately. So I am VERY sure to wear my shoes around the house until I know I love them.

Doesn't Recommend

jbirdd

Joined 4 years ago

Be careful - No return policy. Be careful shopping for shoes here. This place has a terrible return policy for being in business for 13 years. There shoes are all over $60 or $70 dollars, so make sure the shoes that you get fit and feel good because you cannot return them for your money back. Nordstrom has just about the same sort of selections of shoes as this place and actually has a return policy. So it would be much more worth your money shopping somewhere else because then you have the chance to return the shoes if they end up giving you blisters.

I bought some sandals here hoping they would look good for a dress that I'm wearing to a wedding. The sandals ended up not going well with the dress, so the very next day when I tried to return them, I could only return them for their stupid store credit. Even though I had them for less than 24 hours and never wore them.

Now I have about $85 dollars worth of their stupid store credit which is such a waste, because they mostly have shoes and sandals with heels.

Overall good selection of shoes, but be careful, because you won't be able to return the shoes that you buy.

I've learned my lesson about this place and I'm never shopping there again...

Recommends

woweezoweee

Joined 5 years ago

You've Got to be Kidding Me.... Coming from someone who has spent that last seven years of their lives working in a multitude of different retail settings (a few being on Hawthorne) I ask you this:

At some point, shouldn't one be adult enough to take responsibility in knowing what fits properly and what is comfortable?

Blaming Imelda's for purchasing a pair of shoes in the wrong size is a lot like blaming the Gap for buying a pair of jeans that you're too fat to squeeze into. And speaking from experience, it takes more than one or two wears to break in a pair of boots. Fashion can mean pain, kids.

And as far as retail staffs go, I've found the Imelda's girls to be nothing but friendly, helpful and honest.

I know... It's scary and off putting when sales clerks try to help you and a complete and utter outrage when they don't help you enough, right? Yeah...

Besides the outrageously high husband stealing rates, retail is supposed to be fun, Portland... lighten up!