08/19/09

great shoes & selection, some problems

by kj2400

I have purchased many (10 or 12 pair?) shoes at Imeldas over the last 8 or so years. They have a great selection and constantly have new styles. The staff HAD horrible customer service, even for Portland, a YEAR OR TWO AGO. I made a comment to one of the staff around that time - "wow, you're really nice and helpful - what's changed around here?" and she told me that there had been a shift in philosophy and those with bad attitudes were let go. Since that time, I have not had a single encounter with strange or snobby staffer.

Last year I purchased a purse and was assured that it would wear nicely even though it was cream colored leather, but it did not. When I brought it in 2 months later and tried to talk to a manager about it, she said that it was natural wear and had something to do with how I held the bag. Frankly, this was disappointing, and the manager didn't handle it too well, but this isn't we'll-take-anything-back Nordstroms! However, they still have some room to improve customer service. I have a feeling that it is a trickle down effect from the owner.

Also, they have a Very clear return policy, which I've always had to sign separately. So I am VERY sure to wear my shoes around the house until I know I love them.

04/28/09

Be careful - No return policy

by jbirdd

Be careful shopping for shoes here. This place has a terrible return policy for being in business for 13 years. There shoes are all over $60 or $70 dollars, so make sure the shoes that you get fit and feel good because you cannot return them for your money back. Nordstrom has just about the same sort of selections of shoes as this place and actually has a return policy. So it would be much more worth your money shopping somewhere else because then you have the chance to return the shoes if they end up giving you blisters.

I bought some sandals here hoping they would look good for a dress that I'm wearing to a wedding. The sandals ended up not going well with the dress, so the very next day when I tried to return them, I could only return them for their stupid store credit. Even though I had them for less than 24 hours and never wore them.

Now I have about $85 dollars worth of their stupid store credit which is such a waste, because they mostly have shoes and sandals with heels.

Overall good selection of shoes, but be careful, because you won't be able to return the shoes that you buy.

I've learned my lesson about this place and I'm never shopping there again...

• Pros: Good location
• Cons: Horrible return policy

03/17/08

You've Got to be Kidding Me...

by woweezoweee

Coming from someone who has spent that last seven years of their lives working in a multitude of different retail settings (a few being on Hawthorne) I ask you this:

At some point, shouldn't one be adult enough to take responsibility in knowing what fits properly and what is comfortable?

Blaming Imelda's for purchasing a pair of shoes in the wrong size is a lot like blaming the Gap for buying a pair of jeans that you're too fat to squeeze into. And speaking from experience, it takes more than one or two wears to break in a pair of boots. Fashion can mean pain, kids.

And as far as retail staffs go, I've found the Imelda's girls to be nothing but friendly, helpful and honest.

I know... It's scary and off putting when sales clerks try to help you and a complete and utter outrage when they don't help you enough, right? Yeah...

Besides the outrageously high husband stealing rates, retail is supposed to be fun, Portland... lighten up!