Portland
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Imelda's Shoes
Horrible, Horrible, Customer Service!.
Bought my 70yr old mom a purse in June, for her birthday. Took the purse back in September, because the zipper fell apart AND the stitching on both sides of strap. I paid $260 for the bag. Needless
to say, they would not exchange it, or give credit for it. They wanted to send the bag back to factory. When I asked how long?, the Mgr. said, "she didn't know!"
After stating that I did NOT want this brand of bag, ever, and surely not for a gift. I told them to keep the bag! I'm going to dispute the charge and I am NEVER shopping here again!!!…
Imelda's on Hawthorne. They have nice shoes at average prices but there are too many sales people for the small store. It feels like they are leering and it is awkward, in my opinion. Don't look them in the eyes!
H.O.R.R.I.B.L.E.
I had the unplesant experience of working for this woman for a mere 2 weeks. That was all I could handle. I gave it my best shot. The owner is super greedy and has zero customer service knowledge.
I had previously worked in shoes at Nordstrom and loved it. I loved Nordstroms liberal return policy, positive attitude and loved helping customers.
I moved away and returned to the area and thought I would try retail at a local business. We were told not to leave the back room on our unpaid lunch breaks, not to let the customers touch anything, not to let the customers use their phones, made minimum wage and were told to basically presure people into paying way too much for shoes that were already at the Nordstrom Rack. It was the most unprofessional, uncomfortable work experience ever. I can't beleive that place is still open. Quite frankly, the owners a washed up old hag. Ick! Don't waste your hard earned money, go anywhere else.…
Unbelievably Bad. Why would anyone in their right mind shop at this store? Their selection is not particularly good and their customer service, especially the return policy, is horrrible. With stores like Nordstrom available, it is amazing tthis shop stays in business. I gave it a one star rating only because Zero was not an option.…
a major bad experience - never retumomg there again.
I have bought a number of products at Imeldas and always very carefully as ihe return policy was no refunds, no exchanges if worn. I found that a little harsh and had never come across quite the
vehemence with which this policy is enforced.
Recently I bought a paid of "walking shoes" for Europe. I was actually coherced into buying them with a guarantee that they would be extremely comfortable and so they seemed in the store. Far from it once I put them on and started to sight see.
They hurt but I couldn't just take them off and walk barefoot so I continued for a while and they were somewhat warn.
Upon returning to Portland I asked if Imeldas could at least give me an exchange. They not only didn't believe me when I told them what the clerk had said, they were downright rude and agressive.
I mentioned this experience to two colleagues and they had similar stories. Not shopping there ever again..…
