Portland >Hollywood Costumers
First Phone call impression - RUDE!. Zero stars for this firm. I called today to ask about a mask and the person who answered was rude, quickly answered one question then hung up. I won't do business with this firm. I'll shop elsewhere or order costume pieces online.
HORRIBLE PHONE SERVICE!. I would like to give no stars---the man who answered the phone was HORRIBLE! He fast paced told me the prices and then slammed the phone on me! NEVER AGAIN!
Worst customer service EVER..
I visted this shop alone, mid-week, after lunch, the first week of October. There was only one other person in the store. I explained that I was looking for costume ideas and wanted to look around. The woman rolled her eyes and said, "Well, we have a lot of costumes! It would be best if you knew what you wanted first." I said, I just wanted to look at everything to spark ideas. She sighed loudly like I was totally annoying her. She asked another woman to "quickly walk me through to back room." This woman practically dragged me through and would not let me stop and touch or really look at anything! Finally, the first woman tracked us down and said. "Okay, so you saw it all. Come back with an idea and we will let you try stuff on. Thanks for stopping by." She basically asked me to leave. Wow. I'm a middle aged business woman not a pack of rowdy teenagers.
RUDE. RUDE. RUDE.
Skip Hollywood Costumers. We had the most RUDE and even offensive service that we walked out. We will never do business with this store, and encourage others to shop around.
Use another costume shop.
My husband and I needed costumes to attend a "cowboy" affair. The person helping us find costumes was wonderful. The jacket my husband found had horrible stains, the ruffled shirt had a large stain on the ruffles so the stains were very noticeable. Both of the pants pockets had holes larger than a mans hand. My dress was also very dirty and had a huge "wine" (?) type stain on the front. We were assured all of this would be repaired prior to us picking up the costumes. After taking the costumes home (without looking at them, my fault), we found all of the damage. This was Friday after the store had closed. I called the store on Saturday and they suggested I bring the costumes back. My husband had to be on site at the party in less than an hour. Needless to say I spent the day dry cleaning and trying to repair the costumes.
When I returned the costumes to someone in costume herself she stated " I can see nothing wrong". I asked for a partial refund and this was refused. Don't ruin a fun outing by going to what was for me a filthy and "safety pin" experience.
Amazing Place -- Very Knowledgeable and Helpful. I needed a costume for the weekend to be taken with me that day for myself and my husband. He wasn't able to come in with me. They worked with me so thoroughly that I came away with spectacular outfits. My husband thanked me for getting him such a great costume. I got the credit for Hollywood Costumers expertise and unbelievably HUGE selection. I will definitely come back.
STAY AWAY- unless you like rude costumer service and high prices..
YUCK!!! What a hell hole. High priced and RUDE people running the place. How do they stay in business?
I think it's a front for some other activity. How else could they stay in business. STAY AWAY AT ALL COSTS
No Clothes for daughters wedding. We ordered and paid for our costumes late November before leaving on vacation. When we returned the weather was bad I started calling on December 20 no answer no voice mail nothing. We drove from Oregon City Tuesday at noon and they were not open no explination on door no number to call except the one I had been calling. We have to leave for Bend in the morning for my daughters wedding and we do not have our costumes. This is very upsetting. I left them a note in their mai slot on Tuesday. They know that these costumes are for a wedding. I wonder how many Santa Claus were disapointed also. If anyone knows the owner please tell them to call. My number is on the inside of their door on the flooor. They have spoiled this wedding day for my daughter. I would not trust them. Sandra
What ever happened to Baby Jane meets Groundhog Day.
Funny about the customer service comments below. I actually had one gal running around trying to help two different shoppers as best as she could, but standing next to us, right on the phone the whole time, engrossed in some personal call was the living incarnation of "what ever happened to Baby Jane". It was almost worth the trip just to look at this other character who was completely unmotivated to either help me or the other poor gal who was actually trying to help.
But that's not my gripe. Make sure they are open when they say they are, because they might not be! Even if you reserve a costume, try it on, and say "hey, I'll be back on ____, during your normal business hours to get this". they might not give a hoot. Sure, they probably assumed I had about 4 other costumes that I could pull out of my A$$ an hour before I was supposed to go to a party.
Combative Customer Service. I have to pile on to echo the folks who've had bad customer service here. I called to inquire about a costume for my husband and was asked for his "coat size." I replied "large" and asked if they had the 2 costumes ideas I was interested in. The salesperson said she refused to check until I called her back with his actual coat size. I figured out that she meant dress shirt/neck measurement and asked her what a large would be (he's a teacher ok...I buy him shirts off a hangar not the shrink-wrapped suit shirts). She said...maybe 42. I said "ok, let's say he's a 42 then, do you have either of these 2 costumes?" She refused to even look until I could call her back with confirmation that my husband wears a size 42 shirt. I called back at 3:40 and they were already gone for the day (or just not answering the phone). Ummmmm.....there goes one sale out the door. If anyone with a clue about customer service is looking for a small business idea, I recommend opening a costume rental store.
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