Shleifer Furniture Co

10/05/09

Great Experience with a local company

by mmerke

We had a great experience at Shleifer Furniture. We found the people at Shleifer to be very helpful and patient. I'll admit that I am picky but had no trouble finding the perfect fabric for our new sofa, they had a great selection. They had what we were looking for at a reasonable price. We were especially happy being able to shop at a locally owned store. We were also pleased with the delivery service, they were professional and showed up when they said they would. We will definitely go back when we need a chair, a bed or any furniture.

• Pros: helpful staff, easy to find
• Cons: none

06/18/09

Good furniture, horrible delivery

by katiekatie111

Shleifers has helpful in store customer service and reasonable prices for average quality furniture--which seems to be hard to find in portland.

I purchased a bed as I'm new in town and had it delivered.

On the day of delivery everything went well, but one of the delivery guys obviously stole my phone. I say obviously, because at this point there is literally no furniture or packing boxes (everything was shipped and hadn't arrived yet), just a sofabed, myself, and the new bed. There was literally nowhere I could have lost this phone, which I had used five minutes before shliefers showed up to send some texts to my boyfriend. I was also at home all day waiting for deliveries. I called shliefers to see if I could get my phone back (this is a $400 phone and I just moved, kind of a big deal!) and while they put the delivery guy on the phone, his answer was evasive and weasely. He tried to make me feel bad for accusing him of stealing my phone, without actually saying "No I did not take your phone".

Stupid me, for leaving my phone on the sofabed while I helped him with opening the doors. I wasn't expecting the spanish inquisition, but I wish they were a tiny bit more helpful, or hired slightly more honest people to deliver furniture! I have lived in major cities (much bigger than portland) my entire life until now, and have never dealt with anything like this before.

• Pros: good furniture, decent prices
• Cons: delivery guy stole my $400 phone

12/20/08

A store that truly takes care of their customers

by MerryKathleen

Shleifer Furniture is truly a store that takes care of their customers. When my husband and I decided to purchase a dining set three months ago, after a year of searching through catalogs and local stores, we were so relieved to have finally made a decision. But to be honest, if it weren't for our sales person who bent over backwards helping us to find the perfect finish to match our existing woodwork, I don't think we would have ever ended the search. Although the set took a little longer to come in then what we were told originally, it was well worth the wait. Believe me, if you've ever special ordered furniture before, you know that glitches and delays can happen... and its not always the store's fault, but the manufacturing process.

When the store manager called to inform me of the back order at the factory, he was kind enough to offer us a loaner dining set for our dinner party we were planning the following week. What other store would provide their customers with such wonderful service?

• Pros: Parking, fabulous customer service for the past 70+ years and incredible values!
• Cons: My mind is a blank...