Red Light Clothing Exchange

Absolutely horrendous customer service!!!!!!!!. I had an absolutely terrible experience at this store. The female clerk working there today was overtly rude and disrespectful. I arrived at their store an hour before they closed their exchange desk and the young lady told me her counter was closed. Before I could even explain to her that I had driven all they way from north Vancouver, she cut me off again to say that her counter was closed and there was nothing she could do for me. Several more rude remarks from her end ensued when I simply tried to question the stores clearly stated policies. These are the hours stated on their website

M-Th: 11 am - 8 pm

F-S: 11 am - 9 pm

Sun: 12 pm - 7pm

I got there at 6:30!!!!!!!!!!!!!!!!!!! CLEARLY the sales clerk just decided she'd close up her counter early to sit back and do nothing!!!

I have never been treated so badly by a sales associate at this store and I usually have a pretty good experience. Her rudeness was shocking to say the least and I will make a Facebook page about how bad the customer service is here. I WILL NEVER EVER GO TO THIS STORE AGAIN!!!!!!!…

Wish I had looked at these reviews first. I did not want to dislike this place. I really didn't- I liked the atmosphere in there, I love the clothes they sell, I even enjoy they music they play. The employees were so horrible I never, ever want to give them money or clothes again. At the selling counter: I've never sold here before, so I timidly walked up to the counter to ask what I should do. The staff treated me like I was a rude, impatient, insufferable person- quickly and loudly telling me that there were A FEW BAGS IN FRONT OF YOU, JUST SET IT DOWN IN THE BOX PLEASE (insert eyerolls and general exasperatedness). Even if I was a rude, impatient, insufferable person- I'm a waitress, I deal with them everyday- it's your friggin' job to act like I'm not. At least they said please, I guess. But they didn't even look at me or allow me to speak- to ask if I should put my name on it or something. I wandered away to shop.

At the dressing rooms: the two different people I encountered there were slow, and at times not even present. While shopping around I would see someone at the little counter and would rush over so they wouldn't disappear again- they then meandered around knocking on doors, peering under- trying to figure out which ones were open because they didn't seem to have a system to mark which ones were in use or not. You only get to try on six things at a time. It's not so bad, but it sucks when you come out to get the rest of the clothes you wanted to try on and the help is nowhere to be found. I wrestled with hangers and just got them myself. I wouldn't mind doing that if I also didn't have to get yelled at by staff about it.

And lastly, at the checkout: They only bought two things- I can deal with that- but I was planning on having my trade pay for most of the clothes I was going to purchase. I asked if they could please put my stuff on hold until the next day because it was Sunday and I couldn't necessarily get to the bank and pull out the cash I needed until then. They only hold things for ONE HOUR. This is where I decided never to return. Not only was this place entirely unkind, disorganized, and huffy about everything I said or did- they won't even let you put something on hold for one day! This place is not designed to be pleasant for a vintage shopper, it's definitely the most Urban Outfitters thrift store I've ever been to. I would definitely take my business to even Buffalo Exchange before this terrible place.…

Employees are thieves!. I went in here once with a suitcase full of clothes. Some rockabilly looking hipster said go look around while he looks through my stuff. They gave me a whopping $5.60 for what was one or two items. Nope, they took everything out. I had a lot of stuff in there that I'd much rather keep than to have these hipster doofuses have my stuff. The men's selection is small, both selection wise and size wise. There are much better vintage and resale shops to go to.…