Shopping >Perfume House
Better in the old days. I've been a longtime customer
Customer service falls flat.
I LOVE things that smell good. I can't go back to the Perfume House. I had a hard time with the woman working there, while polite I felt like she was a bit condescending.
I also had a sense that I was welcome to hang out and play around smelling lovely smells. I like to take my time and enjoy and it just wasn't happening there for me.
Huge selection in a relatively small space, crowded reminds me of my grandma's condo with her life long collection of Things.
Horrible customer service by telephone and in person.. This is a place to visit if you are desperately in "need/wanting" a cologne or perfume that's hard to find elsewhere. ONLY if you can tolerate the "short, get what you need and get out of here/ leave us alone" attitude. Being a native of Portland and having visited this store a few times over the years, this has been my experience over and over again...... Today's experience on the telephone echoed my in person experiences. I WON"T be back.
Simply the best!. I take every one who visits me to the Perfume House - women who are out of town guests, children, mothers, grandmothers, grandchildren, professionals. EVERYONE wihtout exception has loved the experience. The staff is knowledgeable about the perfumes and will be as reserved or expressive as your demeanor requests. I was terribly shy and intimidated the first time I ventured into this place that reminded me so much of an Audrey Hepburn theater set. I discovered a wonderful place. The staff neither overpowered me with advice nor ignored me. Chris, the owner, is a prince. Make an appointment for Chris to tell you the stories behind the perfumes, how to wear scents (wihotu over powering others!), and the various "notes" (scents) (my favorite has over a hundred) that make up each specific perfume. This place rivals any perfume experience any where in the world.
Editorial Review by Christy Buena. Retail store offers fragrances for men and women ranging from rare and classic scents to designer collections.
a wonderful experience. i recently visited portland to visit family and the perfume house was on the list of shopping stops. my three sisters, my 82 year old mom and my 19 year old daughter decended on the shop at 5 pm at night, an hour before closing. the owners couldnt do enough. they must have showed us 3 dozen perfumes (at least) and the owner even went to the trouble to sit us down and give us a persentation of some of his most famous scents. never once did we feel pressured to buy. we all left without making one purchase but returned later in week to do so. when we did the sales person and another member of the family waited on us and we as wonderful as the previous day. professional, kind prices no higher than what you'd expect. actually, many prices are totally competive with what you'd spend in macys. this is the last of the great shops.
Highly disappointing. For such a well known boutique I expected the service to be as great as their collection of parfums. I was highly disappointed with the inattentive service.
Poor customer service. I'm a native Portlander and finally decided to check out the Perfume House for Valentine's Day after passing by it for so many decades. The first salesperson who was free didn't bother to help me and instead helped the lady who came in after me. She had on dressier clothes than my hip street clothes. Don't know if it was racism, agism or classicism but it was offensive and insulting. I will take my money to Nordy's or Saks next time. It's not worth supporting a local business who has this sort of sales policy.
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