06/21/09

Customer service falls flat

by lcmomtobe

I LOVE things that smell good. I can't go back to the Perfume House. I had a hard time with the woman working there, while polite I felt like she was a bit condescending.

I also had a sense that I was welcome to hang out and play around smelling lovely smells. I like to take my time and enjoy and it just wasn't happening there for me.

Bummer.

Huge selection in a relatively small space, crowded reminds me of my grandma's condo with her life long collection of Things.

• Pros: Huge selection
• Cons: Crowded, crummy service

01/10/09

Horrible customer service by telephone and in person.

by 0IIVIt

This is a place to visit if you are desperately in "need/wanting" a cologne or perfume that's hard to find elsewhere. ONLY if you can tolerate the "short, get what you need and get out of here/ leave us alone" attitude. Being a native of Portland and having visited this store a few times over the years, this has been my experience over and over again...... Today's experience on the telephone echoed my in person experiences. I WON"T be back.

• Pros: Variety of scents
• Cons: don't waste your time finding parking-the customer service will disappoint your efforts

10/10/07

Simply the best!

by annfisher

I take every one who visits me to the Perfume House - women who are out of town guests, children, mothers, grandmothers, grandchildren, professionals. EVERYONE wihtout exception has loved the experience. The staff is knowledgeable about the perfumes and will be as reserved or expressive as your demeanor requests. I was terribly shy and intimidated the first time I ventured into this place that reminded me so much of an Audrey Hepburn theater set. I discovered a wonderful place. The staff neither overpowered me with advice nor ignored me. Chris, the owner, is a prince. Make an appointment for Chris to tell you the stories behind the perfumes, how to wear scents (wihotu over powering others!), and the various "notes" (scents) (my favorite has over a hundred) that make up each specific perfume. This place rivals any perfume experience any where in the world.