Movie Madness Video & More
(503) 234-4363
4320 SE Belmont St
Portland,
OR
97215
45.5165
-122.6175
Neighborhoods: Sunnyside, Southeast Uplift Neighborhood Program
What People Are Saying About Movie Madness Video & More
The Editor
Contributor
Citysearch
In Short
The operative word here is eclecticism. You'll find everything from big-budget new releases to art-house fare to some of the most obscure exploitation flicks ever created. They've also got a great selection of classic films. In other words, inventory in this cool store runs the gamut from Bergman's best to Ed Wood's worst. There's also a nifty collection of authentic Hollywood movie costumes and props.
User Reviews
VictorWolf
May 03, 2009
Firstly, my account was randomly deleted by their system, so I had to sign up again; Minor annoyance. Then, they wanted a $200 deposit for an out-of-print VHS movie. When they swiped my card for the $200 authorization, it sent it into fraud mode (absolutely no fault of my own). After spending 25 minutes chewing out my bank over the phone, I still couldn't get the block removed, so I had to go the ATM for the cash. All said and done, it took a full hour get the movie rented, so I half-jokingly asked them to hook me up with a free movie or something. I mean, account deleted, $200 deposit for a VHS movie, putting my card into fraud mode (major inconvenience)... the least they could have done was give me a free rental credit ($2.50 value) or a frigging piece of licorice. Instead, they actually had the nerve to imply that I was 'un-cool' and that I had a bad attitude. It was the end of the night, and they were tired, so I suppose they thought that gave them the right to get a little grouchy. Well, guess what guys... I work nearly 60 hours a week between two jobs AND go to college. I work until 11 PM, then get up at 6:30 AM for the next job. I get to hear people shouting over the phone at me, and I treat them like gold. When I'm trying to rent a movie and have a little R&R with my friends, during the precious little time I have off, I don't want to go to hell and back to rent a movie, then be treated rudely. While your selection rocks, Videorama's staff are easily 10x nicer. The employees there are good, quality, laid-back people, and I look forward to seeing them and having a little chat about film every time I go. I don't care how cool you guys think you are, or how fantastic your selection is, learn how to treat your customers! A little red vine can go a long way.
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farreach
March 04, 2009
Movie Madness is great, I've been a customer for 8 years. The one problem they have is the uber-hip (sarcasm) staff will treat you like you like a criminal if you have a customer service issue such as these two I recently had: -Late fee query (snowed in and can't return by due date) -Movie forces software install then crashes on scene 6 if watching on laptop. The pattern at MM goes like this: -you calmly state the issue and problem -you ask for a credit - the staff person starts out by disproving you - the staff person then blames you indirectly (argues with you) -you feel unsupported as the customer and demonized -you get irritated and maybe raise your tone or swear etc. (annoyed but not aggressive) -another staff member jumps in to condemn you and make you feel bad. - you leave unsatisfied and feeling attacked. -you call the owner and he fixes everything (he's great). This is the pattern, it has happened exactly the same to me in the past 3 months. I never have any other problems, only when there is some issue. Movie Madness needs to get out of the dark ages and stop treating customers like Soviet Russia in the 1950's.
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user715
November 24, 2008
This is by far the best video store I have ever rented from. Not only do they have nearly every movie you could possibly want to see, they arrange them in a way that real fans of cinema can appreciate. If you are totally lost though, there is not only a MAP but also a super handy computer that will pinpoint the location of the needle in the haystack. And while you're there, you might see a few other movies you didn't know you wanted to rent. Great place.
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The Extras:
Every month the store offers $1 specials, either honoring an actor or actress or with special themes such as Christmas or something put together by the employees.
