Shopping >Movie Madness Video & More
Ok so I had a bad experience but I called the owner and he was very nice and made things good for me, he wiped the late fees, he gave me a free video and appologized for his employee and yeah he may have been haven a bad day this day, we all do and I am over it and will go back now:) alls I wanted to do is rent a video
BEST VIDEO STORE IN THE WORLD.
Movie Madness is without a doubt the best Video rental store I've ever seen - an incredible collection of Foreign, Classic, Cult, Horror , TV, Anime etc etc - you name it they've got it - not only the well-known titles, but also the obscure classics known only to the connoisseur. Plus the whole place is a movie memorabilia museum!
Where else can you go see a chair used in "Casablanca" or pants worn by Frank Morgan in "The Wizard of Oz" and then rent those same movies? Also, I've found he staff to be quite helpful and pleasant - I don't know what the other reviews are talkling about at all!
The Insufferable Staff is Getting More Tolerable.
It's great that Movie Madness has a policy (official?) to keep a VHS copy of a film if it's no longer on DVD and/or to replace it with a DVD once that is released. With new hires (love the B52s esque lady) there seems to be a better balance of hipster douchebag staff with genuinely nice, down-to-earth people. Daniel is consistently a first class, all-around a**hole - I challenge anybody to give me an example, otherwise. Once my friend went in looking for a film and had a staff member "help" her. Faced with the usual Belmont tude, she asked, "Could you be a little less cool right now?" Best line ever. And one more of us should ask these people.
Personally, if I'm looking for something, I call Clinton St Video first. They charge the same rate but you can keep the titles 2 days longer and I've never once encountered a staff member even a hint as annoying as at Movie Madness.
Oh, yeah, and the skinny blond girl (the shorter, curvier one is very nice) is an absolute killjoy about late fees.
Firstly, my account was randomly deleted by their system, so I had to sign up again; Minor annoyance. Then, they wanted a $200 deposit for an out-of-print VHS movie. When they swiped my card for the $200 authorization, it sent it into fraud mode (absolutely no fault of my own). After spending 25 minutes chewing out my bank over the phone, I still couldn't get the block removed, so I had to go the ATM for the cash. All said and done, it took a full hour get the movie rented, so I half-jokingly asked them to hook me up with a free movie or something. I mean, account deleted, $200 deposit for a VHS movie, putting my card into fraud mode (major inconvenience)... the least they could have done was give me a free rental credit ($2.50 value) or a frigging piece of licorice.
Instead, they actually had the nerve to imply that I was 'un-cool' and that I had a bad attitude. It was the end of the night, and they were tired, so I suppose they thought that gave them the right to get a little grouchy. Well, guess what guys... I work nearly 60 hours a week between two jobs AND go to college. I work until 11 PM, then get up at 6:30 AM for the next job. I get to hear people shouting over the phone at me, and I treat them like gold. When I'm trying to rent a movie and have a little R&R with my friends, during the precious little time I have off, I don't want to go to hell and back to rent a movie, then be treated rudely. While your selection rocks, Videorama's staff are easily 10x nicer. The employees there are good, quality, laid-back people, and I look forward to seeing them and having a little chat about film every time I go. I don't care how cool you guys think you are, or how fantastic your selection is, learn how to treat your customers! A little red vine can go a long way.
Customer service from Hell (great movies though if you don't have any problems).
Movie Madness is great, I've been a customer for 8 years. The one problem they have is the uber-hip (sarcasm) staff will treat you like you like a criminal if you have a customer service issue such as these two I recently had:
-Late fee query (snowed in and can't return by due date)
-Movie forces software install then crashes on scene 6 if watching on laptop.
The pattern at MM goes like this:
-you calmly state the issue and problem
-you ask for a credit
- the staff person starts out by disproving you
- the staff person then blames you indirectly (argues with you)
-you feel unsupported as the customer and demonized
-you get irritated and maybe raise your tone or swear etc. (annoyed but not aggressive)
-another staff member jumps in to condemn you and make you feel bad.
- you leave unsatisfied and feeling attacked.
-you call the owner and he fixes everything (he's great).
This is the pattern, it has happened exactly the same to me in the past 3 months. I never have any other problems, only when there is some issue.
Movie Madness needs to get out of the dark ages and stop treating customers like Soviet Russia in the 1950's.
Amazing selection!. This is by far the best video store I have ever rented from. Not only do they have nearly every movie you could possibly want to see, they arrange them in a way that real fans of cinema can appreciate. If you are totally lost though, there is not only a MAP but also a super handy computer that will pinpoint the location of the needle in the haystack. And while you're there, you might see a few other movies you didn't know you wanted to rent. Great place.
dirty/scratched DVDs. Movie Madness without doubt has the best selection of DVDs in PDX. But of the last eight DVDs I have rented, four were unplayable. One had some sort of yellow crusty growth on the back. I can only recommend them for new (and therefore theoretically relatively clean) DVDs. Otherwise, you might want to look around for another locally owned rental place.
WITHOUT A DOUTH THE BEST VIDEO-DVD STORE I'VE EVER SEEN.
To Everyone who loves movies,
First of all I just want to say to the ones who have had a past bad experience....They now have one of the best staff
of employee's that I have ever seen. They go that extra mile for you and are friendly and very helpful. I know in the past they had a few employee's who were not so helpful or friendly. Not anymore....Their new staff is absolutely
awsome. I just love going there now. They also have one of the best selection of titles that I have ever seen. I asked
one of their employee's "just how many titles does this store have" and she told me that they have over 75,000
movie titles. I can believe that. Also it's very organize and clean. At times I feel like I'm inside a movie theatre. It's an amazing store and I may live several miles from M.M. but it's well worth the drive. Plus they have a nice parking lot right next door, which also helps.
I love the rare costumes and props that are displayed throughout the store. Faye Dunaway's dress from Bonnie and Clyde, the knife that was used in the shower scene in Psycho, One of the sets from "Bladerunner", The Maltese
Falcon and so much more.....Again.....I just love Movie Madness". Without a douth it's the greatest Video-Dvd store in the world. I been to Scarecrow in Seattle, Eddie Brandts in L.A. But, they don't even come close to this masterpiece.
Keep up the good work......
A NEW CUSTOMER WHO IS VERY HAPPY TO DISCOVER SUCH A GEAT STORE.......
Rude manager, poor business practice!.
I walked into Movie Madness at 11:30 on a Saturday night. They close at twelve. At 11:48, I was ready with my selection and approached the counter. The 'manager' informed me that they closed in 3 minutes and that it would take about ten to open an account for me. My friend and I pointed out that they in fact closed in 12 minutes and that should be plenty of time. He said they had to count out the drawer in three minutes (he already had his coat on and was ready to leave-12 minutes before closing). He then went on to say that he had to help the other customers (there was no one else in the store and there were three other employees just standing around in the area.) He then proceeded to inform me that they do not open new accounts after a certain time. There are no signs that indicate this and, if this is really their practice and had I known (signs people!), I would have opened the account before selecting my movies.
It is poor business practice to not assist customers during business hours. You do not count out the till until after closing-not 10 minutes before closing. You want to leave by 12:00, you close at 11:45. The manager was incredibly rude and had a very smug little 'I can do whatever I want to and I don't want to assist a customer, I want to get out of here early' smile throughout the whole conversation. It was not like he had to shut down the store by himself, there were at least 4 other employees in the store at the time. He had more than enough time to help me and chose to count down the register before closing so he could leave. I will never go back there and I will tell all of my friends to not go there. They just lost business because of a rude and unhelpful man.
A movie buff's paradise, with a selection of weird, off-the-wall, over-the-top videos..
The operative word here is eclecticism. You'll find everything from big-budget new releases to art-house fare to some of the most obscure exploitation flicks ever created. They've also got a great selection of classic films. In other words, inventory in this cool store runs the gamut from Bergman's best to Ed Wood's worst. There's also a nifty collection of authentic Hollywood movie costumes and props.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!