Portland >Compass Micro
While they did not support the Canon product I needed parts for they were very quick to suggest another local supplier. The man I spoke with was very pleasant and I can olny hope the behavior experienced by other reviews has been addressed and may no longer be a problem. happy shopping.
The company has the worst service I had ever seen. They do not sell you the parts you need
Terrible Customer Service.
If I could rate no stars I would.
I called this company this morning to see about some printer repair and before even asking me a few basic questions... like whether or not the printer has worked before... the guy insisted that I simply didn't know how to follow the instructions.
Since the printer had been working for quite some time, I informed the rep that indeed, I did know how to follow instructions and had tried many times. Again, he pompously insisted that it was simply user error. I finally hung up on him just because he was so arrogant.
Major customer service fail and I certainly won't call again or recommend them to anyone. There are lots of other good places in town who actually need the business.
EPSON Parts. Compass Micro is a great company. I recently ordered a few replacement parts for my Epson Projector and was amazed with the low prices on authorized Epson parts. When I say low prices I mean LOW ! I paid 200% less than some of their competitors ! Their web site is easily navigable and descriptions of product are very accurate. I was surprised to see that they notified me that they had the same part in a different package that would save me more than 50%. I placed my order late at night and received a call first thing in the morning notifying me that one of the parts was on back order and gave me a new delivery date. I appreciate knowing whats going on with my order and their customer service was very friendly and helpful. To top it all Compass Micro went above and beyond by replacing my package that was lost in the mail. I would definitely recommend Compass Micro and will be shopping with them again.
Editorial Review by Citysearch Editors. Certified repair technicians specializing in Epson and Canon dot matrix, laser and Stylus color printers; video projectors and scanners.
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