(503) 283-3400
1860 N Hayden Island Dr
Portland,
OR
97217
45.6159
-122.6876
Neighborhoods: Hayden Island, North Portland Neighborhood Services
11/07/09
Stay AWAY!! Scam!
by odieswife at Citysearch
Went there to buy a 46" LCD or plasma 1080p. Shows us some 50" on sale that are 720p and says the human eye can not really see 1080P. Then shows us a Panasonic 42" plasma 1080p and gives the #1 consumer reports pitch but we want a 50" so he takes it to the same Panasonic G15 50" and has it sold to us but then as we are all excited to get it paid for and back home we are told its not in stock and we have to pay for it today and they "think" they will be getting one in the next week or two but not sure. Now why would we pay $1049 (awesome price btw) for something they do not have in stock and don't know when they will be getting! We push him to take our name and number to call us when they come in He was very reluctant. The kid at the register tells us that when they do come in he can't gaurantee that price even if it is in a couple days and he'll throw in a HDMI cable if we pay now. unbelievable! After reading another review where he did pay $1900 and still had't gotten a VISA refund weeks later and the tv never came in! Glad we didn't get caught in the very low price, no stock pay now, no tv comes in and no refund scam!! They are worse then used car salesmen!!
- Pros: NONE
- Cons: Low price leaders - scam! no stock but pay today
10/23/09
STAY FAR AWAY FROM THIS RIP-OFF JOINT!
by Steve X at Citysearch
Paid $1900.00 for a 58" Panasonic V10 plasma during one of their infamous Labor Day sales at the Hayden Island store. After I paid for it, was told they were out of stock and would be in stock "next week". This went on for 6 weeks, with the same excuse each week. Called their Beaverton store and the salesman said they had one in stock to sell, and when I confornted the Hayden Island store manager with that info, was told that was a lie. I then went to Best Buy and bought the exact same plasma, as they had it in stock (and cheaper too). Went back to Video Only and "received" a refund to my credit card. 2 weeks later, its still not posted and was told by the Hayden Island manager that it will be "just another week or two" until it's processed. I've just filed a fraud complaint against them with my VISA card issuer.
- Pros: Walking out of the store.
- Cons: Gives "doing business" a bad name
07/17/09
Salespeople not as bad as expected
by 4eyes at Citysearch
We had decided to stay away from Video Only because of the reviews on this site. Plus we vaguely remembered having walked into this store a few years ago and being attacked by salespeople. But when shopping for a TV cabinet the cabinetmaker mentioned that he'd bought a TV at Video Only on 82nd and the salespeople were very low key. So we decided to give the Hayden Island store a chance. Very, very suprised. We expected to have to deal with pushy obnoxious salesmen, but that was not the case at all. Nobody approached us for about 5 minutes. And then he was very low key, not clingy or pushy at all, and left us alone between answering questions and providing information. Much more professional than the baggy-wear-your-pants-halfway-down-your-butt salespeople at Best Buy. No, I don't work at Video Only or know anyone who works there or have any other connection to VO. Only caveat is return policy -- don't buy unless you are sure, they offer in-store credit only. Prices are lower than Best Buy. The same tv was $200 less at VO.
- Pros: Good selection; prices lower than elsewhere
- Cons: Return policy is for in-store credit only
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