First off, the business fronted by a friendly-looking home (shop is on the side), so don't be fooled, you found the place... Now go knock on the door.
When I showed up, I was greeted by a very friendly man who walked straight to my car and help me remove my mower. We then walked it into the yard and started tinkering. The amazing part (to me at least) was that he didn't 'shoo' me away or have me make an appointment. He let me watch and even showed me exactly what was wrong with the mower. It was pleasant and refreshing. After playing with the machine a short while, he figured that a part would need to be ordered to fully fix the machine (which he was happy to order) but (get this) he showed me how to safely rig my machine to work in the meantime. I tossed him a humble amount of money and got to walk away with not only a working mower, but some new knowledge to boot.
Needless to say, my lawn has received a much needed cut and I am very happy to recommend this business to anyone who needs repairs. This is the epitome of "friendly, neighborhood business".